Casablanca Express Complaints and reviews

Casablanca Express reviews, Casablanca Express complaints, read Casablanca Express reviews, find Casablanca Express reviews, Casablanca Express scam reports
Incorrect company
description?
Suggest changes
Industry: Travel
Casablanca Express social reviews and reports. Join community by posting your own comments or complaints.
  • 82 complaints
  • $9,140 claimed losses
  • $111 average
  • 7735 since Apr 18, 2008

Please try to contact   Casablanca Express Customer Service  directly prior to posting any complaints on this site.

Had an experience with Casablanca Express?  Submit review ›
Casablanca Express
Main address: P.O. Box 4399 91365-4399 Woodland Hills CA
(800) 315-2065, , http://www.casablancaexpress.com/contactUs.html
Casablanca Express reviews, Casablanca Express complaints, read Casablanca Express reviews, find Casablanca Express reviews, Casablanca Express scam reports
  • 82 complaints
  • $9,140 claimed losses
  • $111 average
Had an experience with Casablanca Express?
Submit review ›
82 reviews found
Show first:

  • Apr 02
  • Los Angeles, California
  • Refundable Deposit
  • 4

Casablanca Express promises a fully refundable $25 deposit within 30 days after arrival. I have made several calls and emails trying to get my deposit it has been over 60 days. Stacy and Julio have both promised me my deposit multiple times and still nothing. They lie and say they have refunded my money and then I call back when I don't receive it and they come up with a new story. On top of that... Read more

Was this review helpful? 0 0

  • Mar 10
  • Beaumont, California
  • Phone Call
  • 16

I received a phone call from casablanca during my prep period (since I'm a high school band teacher). I told him I didnt have time to talk right now because my class was starting soon and it was the wrong time of month since I only get paid once a month. I told him to call back on the first and we could talk then.....March first rolls around and it falls on a Saturday. I have a drum line... Read more

Was this review helpful? 0 0

  • Jan 23
  • Hayesville, Oregon
  • Package Deal
  • 35

They called and promised a package deal to the Riviera Las Vegas. I requested an email so that I could view the offer in writing. They said that I should purchase first and they would immediately send an email. They didn't. i attempted to call the customer service to cancel several times and they finally advised that I couldn't cancel even thought the call center said I could cancel. I... Read more

Was this review helpful? 0 0

  • Jan 16
  • Syracuse, New York
  • Hotel Reservation
  • 43

Champions World Resort offered a deal here locally that operates much like Groupon. However, in the fine print, it says that all travel will be arranged through Casablanca Express. First, they say all sales are final. Then they say no purchase price refunds beyond 15 days after purchased. They force you to wait beyond the 15 days of purchasing to begin the process of booking so you cannot... Read more

Was this review helpful? 0 0

  • Dec 25, 2013
  • Lone Tree, Colorado
  • Fishing
  • 45

Here are why we are so mad right now: The unprofessional of Casblanca are: Fishing bait: We have booked a hotel room through Casblanca in Riviera Hotel. Although we have paid ~$200.00 for reservation one year ago, and we have been told that this is not time share sales related. But we have to attend 1 and half hours presentation for the sales during our vacation. When Casblanca called last... Read more

Was this review helpful? 1 0

  • Dec 11, 2013
  • Los Angeles, California
  • Rude Service
  • 45

Spoke with #9-Julio, he was rude and fast talking. Company made an error on booking, called a second time and got him again after he abruptly transferred me to a voice mail. Tha second call he told me "he did me a favor and changed my date", but he didn't bother telling me on the first call, and since that was so easy, I wanted to move my date back due to their failure to contact me 60 days... Read more

Was this review helpful? 1 1

  • Nov 22, 2013
  • Misleading Information
  • 1
  • 81

What a ripoff. Do NO BUSINESS with Casablanca Express!!!!! The first sales person lied about the package in Las Vegas. They said that the 1/2 off shows and when asked if Cirque de Sala and Blue Man Group were on the list of 1/2 off we were told yes. They are about the only shows we ar interested in. Turns out, neither is on the discount list. Also, told the restaurant discounts were valid... Read more

Was this review helpful? 2 1

  • Sep 17, 2013
  • Time Share
  • 5
  • 114

I was called by Casablanca express..told it was not a time share offer and that the Riviera Hotel in Vegas had just remodeled and I was invited to a VIP tour to see the new rooms and stay in a suite for 3 nights..only had to attend a 90 minute presentation about how the Riviera got started and what it is today. The woman called said it would cost $240.00..Well looked on the web site for the... Read more

Was this review helpful? 1 0

  • Jul 10, 2013
  • Kalamazoo, Michigan
  • Casablanca Express
  • 3
  • 132

So David Lemans called me and made his pitch, guaranteed that that dates I chose were available and I could cancel at anytime. When I called to make the reservation, the dates I wanted were the only BLACKOUT DATES... then I called the number to ask why he would lie..., and his manager Sean Vaughn told me his staff didn't have time to hear me *** for 10 mins and then hung up on me. Apparently... Read more

Was this review helpful? 0 0

  • Jul 08, 2013
  • Vancouver, Washington
  • San Diego Vacation With Casblanca Express
  • 157

Wastred ninetyy minutes of a warm spring Saturday listening to a time share presentaation to receive and free trip...I mean supposbly free trip!! First they ask you for a $100.00 deposit for 2 people..fully refundable then the send you money and selected dates and then they send you back another certificate and now they want another $95.00 for taxes, etc.........so I called and said you already... Read more

Was this review helpful? 5 5
 
×
You are reading about Casablanca Express.
Filing a new complaint about
×