Brake Masters Complaints and reviews

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  • 29 complaints
  • $9,559 claimed losses
  • $330 average
  • 1192 since Jan 17, 2008

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Brake Masters
Main address: Field Support Center 85711 Tucson Arizona
1-800-888-5545, ,
Brake Masters reviews, Brake Masters complaints, read Brake Masters reviews, find Brake Masters reviews, Brake Masters scam reports
  • 29 complaints
  • $9,559 claimed losses
  • $330 average
Had an experience with Brake Masters?
Submit review ›
29 reviews found
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  • Mar 21
  • Los Angeles, California
  • Steering Pump Replacement
  • 1
  • 3

We took our car in for power steering pump replacement. They told us it wouldtake 2.5 hours and 3 hours later they call and tell us they need to keep it overnite. We said no you cant and why tell us just as you're closing. So they tell us to pick up the car a d pay for the labor because they have to put it bk together. Well if u can put it bk together then why cant u replace the part while... Read more

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  • Feb 06
  • Albuquerque, New Mexico
  • Wheel Balance Problem
  • 16

I took my son's 2011 HHR into Brake Masters at Coors and I-40 for a wheel balance problem. They said the vehicle needed Struts and shocks even though the car was practically new and had low mileage. I went ahead and had them installed for over $800.00 (now I realize the car probably didn't need Struts). I then took the car to another place to have new tires installed. They asked what I paid... Read more

Was this review helpful? 0 1

  • Aug 15, 2013
  • Kingman, Arizona
  • Roter Installation
  • 2
  • 16

They advertise to be Bendex Brake Installers. Over 60% of the cars that leave the Kingman, AZ store leave with the cheapest line of Autozone or O'Reilly's brake pads and you are still charged more than 3 times the cost if you bought them over the counter. Then once the brake pedal starts to vibrate from the cheap pads, they claim that you "warped" your rotors and for only half of the cost, they... Read more

Was this review helpful? 0 1

  • Aug 07, 2013
  • Brake And Roter Installation
  • 49

I went into Brake Masters on 10620 N. Scottsdale Road, Scottsdale, AZ on August 6th, 2013 with my brakes grinding. I was given a complimentary ride to work. After the salesman, Shea, had my 2003 Pontiac Aztek looked at he called with the news of what repairs were needed. I expected to hear that I needed new brakes & rotors. But then Shea proceeded to explain that left front hub bearing had... Read more

Was this review helpful? 1 1

  • Aug 01, 2013
  • Ford Ranger
  • 26

took my 2002 ford ranger to the bullhead city az store for a oil change I payed for the best I told them to rotate the tires too he said that was part of the servive and a 21 point look over well thay did the oil change and checked the air in all the tires but the spair did not take the tires off so thay did not rotate the tires did not check the brakes did not tell me the shocks where leaking... Read more

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  • Jul 25, 2013
  • Albuquerque, New Mexico
  • Basic Oil Change
  • 21

Took my chevy pick-up in for a basic oil change @ 7:32am, was told they're just getting started,will be just a few min.(I came at this time most over the years)I waited for almost an hour& 15min. and seen a couple of people come in after me already had thier vehicles pulled in. the intire time I was there, I only saw 1 customer leave with job complete, and they were back for something in... Read more

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  • Jul 16, 2013
  • Phoenix, Arizona
  • Mazda 3
  • 1
  • 38

My wife and 17 daughter brought our 2008 Mazda 3 because there was a grumbling sound in the front. Break Masters# 209 in Chandler AZ told my wife that we needed new axels and it was extremely dangerous to drive. My wife met me at the Mazda dealer and they pointed out that AT&T the lug nuts were lose on the front right tire. They then did a full inspection and told us there was nothing wrong... Read more

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  • Jul 13, 2013
  • Car Parts
  • 28

Brake Master in Mesa Az On southern ave by superstition springs mall STAY AWAY The manager there is a complete *** and is a smart mouth. I went there on june 14th to get an alignment one of the guys told me that my vehicle needed tie rod ends but he would align it the best he could but couldnt warranty it but if i got the tie rods done in 90 days the he would align it again n warranty it so i had... Read more

Was this review helpful? 0 1

  • Jun 29, 2013
  • Albuquerque, New Mexico
  • Brake Job On Vehicle
  • 32

I know that the website is called "Pissed Consumer" and everyone is here looking for some *spoon* talking, but I feel the need to help balance the scales and give people an honest report to help them decide what is best for their own situation. First off, yes I am really a customer and not a "shill" or employee or anything. I just feel that people generally only post a "review" when they have... Read more

Was this review helpful? 0 3

  • Feb 28, 2013
  • Tucson, Arizona
  • Replacement Job
  • 29

I to replace 2 c/v boot outter on left/right sides on 05-13-2011 with only 93928 miles on my van. They guy who replaced the 2 outter boots said they would last 20000-40000 miles. on 2-28-12 with mileage only 108000 the 2 outter c/v boots are cracked and torn. I took my Van over to another Shop due to Brake Masters *** Products. I called Brake Master where the repair was made and they wont... Read more

Was this review helpful? 1 1
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