Blue Haven Pools

Pool is 3 years old. The deck is failing.

Tiles are falling off the side of the spa. MULTIPLE leaks and cracks. Had the leak detection company they recommended come out to preform the evaluation then had to threaten a lawsuit to get them to come out to fix it. Then they tried to charge us for the repair even though they supposedly guarantee their work.

Grout is failing on the deck and in/on/around the pool. Robert Namer is a crook and a liar. His own employees approached us begging us to sue them bc they are tired of watching customers go through these kinds of issues. The pool installation took twice as long as the date promised on the contract.

His employees have even sued him for sexual harassment. Why does the Blue Haven franchise continue to allow this man to tarnish their company brand?!

Do you want to spend 10s of thousands of your hard-earned money on: "artisans" (A term from Blue Haven booklets) that are illegal immigrants hired from the local daily labor outlet (How do I know this? I met a friend for lunch that assigns daily labor workers out each day, and there sat 4 of the workers that put on the tiles to my pool, 1 week earlier), that cannot speak English?

Do you want Made in China equipment (Blue Haven owns the Hayword products that they use to build pools. The Hayword line in Made in China. Blue Haven puts Made in USA stickers on their products to fool buyers, and these products are ultra expensive when you need to replace them, such as a pool filter, and that pool filter is designed so that the consumer cannot buy an after market product) running your new pool? Blue Haven Pools is a horrible company to hire.

They will destroy your driveway and yard. Your "contract" will be a 1 page, warm and fuzzy document that will get some buyers to sign on. Then, they will not perform to the agreement: Example: our contract stated that the pool would be completed in 75 days. Reality: the pool was somewhat completed in 388 days.

Whenever someone shows up to perform work at your house, not a single entity has a car, truck or vehicle labeled "Blue Have Pools." Not even the owner, who will only appear/answer questions, emails, phone calls, etc., when you owe another installment for the pool work. Can you imagine why not a single employee does not have "Blue Haven" on their vehicle? My pool is now 4 years old. Within 1 month, chunks of the inside of the pool feel off to the bottom.

The drain covers on the bottom became loose and disconnected from the bottom, due to the wrong size screws being utilized. Imagine how hard it is to screw in screws at a depth of 7 feet of water? Our light has to be replaced at least 1 time yearly, due to an unknown electrical problem due to the high-school dropout "electrician." Cost: $200 per light. The pump has been replaced 3 times, Cost: $1.600 per pump.

The pavers that were installed as flooring around the pool is sinking in 4 different areas. Can you imagine the cost of that? The list goes on and on. My neighbors come over, see the condition of my pool, and they all ask: "So, when will you fill it in and build a putting green?"

Finally, you might research them on BBB and find that they have an A+ rating.

The BBB is in business to take money from businesses and advertise their services. Find out what it takes for a consumer to file a complaint, and have the BBB list it about Blue Haven on the BBB website. The complaint starts with how much $$$ you will "donate."

If you want a quality-built pool, do NOT contract with Blue Haven Pools. Research them on the web from around the USA.

You will find that my pool issues are the same from other "Blue Haven" outlets around our country. And, I have not even mentioned about how they continuously lie to the consumer: "We haven't worked on your pool for 7 weeks due to it raining everyday." In reality, it rained once or twice.

I kept a log.

Find a local company that drives vehicles stating their contact info, workers that speak English, and research former patrons. I wish that I would have!

I do NOT recommend Blue Haven Pools in San Antonio, TX. It was more focused on getting my money, $80,000, than getting my pool built or providing customer service.

The pool took six months to build and the end product is a disaster. Within the first year the pool shifted, tiles fell off and copping cracked. Blue Haven would never return phone calls to schedule a date to fix problems, even with my offering to pay more money. I had leaks and pipes break, which I had to hire a third party to fix.

Blue Haven refused to provide me with copies of the plans.

You may find Blue Haven prices to be a little less than other pool companies, but customer service and warranties are worthless. With this pool disaster, my real estate agent advised I will have to fill in the pool before I can list my home for sale.

First, it started with the plaster crew. They destroyed a large section of my brand new sod, they damaged a couple pavers on the decking that is also brand new as well, broke off my outside outlet cover, and when installing the covers on the led lights in the pool they did something to one of the lights now it doesn't work.

Calvetti , the owner, whom i spoke with once, sent a guy to take pictures of the damage but that's all at this point. There has been no communication on basically everything. I would think that most people coming to your company to build a pool, do not know about the process. I had to ask all the questions and constantly call and email.

The biggest issue is the pool heater. It was never installed. No one told us that the gas line needed to be run by us nor does the amendment state that( amendment bc we changed our mind from a slide to a heater) Calvetti himself told me the amendment we signed was vague and the heater we were sold was not appropriate for our pool as we have no spa. Fast forward to final plumbing inspection.

We failed for two reasons. One Blue Haven never sent an update to the town adding the heater and no safety valve was installed, which immediately voided the warranty. So, basically someone took it out of the box and laid it down. It's been three weeks Calvetti hasn't retuned my call.

Our project manager, Jeff, whom for the record we have never met or spoken to until all this mess occurred and he was extremely rude, only emailed me.

I want this resolved and quite frankly a customer with all of these problems shouldn't have to wait this long with no resolution I feel I have to do all the work here and all I'm getting is a run around. So much so, that im meeting with my lawyer on Monday because there is much more to this whole situation.