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I took the recommendation of a neighbor and used Ben Franklin Plumbing to help diagnose a leak. Ben Franklin states that they will fix the issue and show up on time as their key business model.

1st appointment the technician showed up on time but was clueless about the issue. The Second appointment the technician showed up on time and kept giggling and muttering to himself how expensive this will get. When i asked what the problem was he simply said "keep your fingers crossed" and I'll let you know. He then stated he needed to "create access" in the drain pipe in the house, floated a camera and said he could not see anything.

He then charged me $600! After that he wrote an estimate stating "new liner" for $12,000.00!!!! After I digested the initial shock, I called to complain. The person handled my complain apologetically and said someone would come back out free of charge.

3rd appointment the technicians did not show up on time and when I called the dispatch, they started arguing with me, unbelievable!

In the end I have spent over $600 dollars with BF Plumbing and wasted 3 afternoons and I'm no where closer to having my problem solved! The irony is that the Real Ben Franklin stood for Honesty, Frugality and Humility, some things BF Pluming should consider learning.

Monetary Loss: $600.

Location: Kansas City, Missouri

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