Bed Bath and Beyond
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Bed Bath and Beyond Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bed Bath and Beyond has 1.8 star rating based on 976 customer reviews. Consumers are mostly dissatisfied.
9% of users would likely recommend Bed Bath and Beyond to a friend or colleague.
- Rating Distribution
Pros: Need to speak to customer service agent, 20 percent off entire purchase coupon, Good prices.
Cons: Customer service, Poor customer service, Bad business practices.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bed Bath and Beyond has 1.8 star rating based on 976 customer reviews. Consumers are mostly dissatisfied.
9% of users would likely recommend Bed Bath and Beyond to a friend or colleague.
- Rating Distribution
Pros: Need to speak to customer service agent, 20 percent off entire purchase coupon, Good prices.
Cons: Customer service, Poor customer service, Bad business practices.27% of users think that Bed Bath and Beyond should improve its Delivery Process.
58% of users say that they won't use Bed Bath and Beyond in the future for similar services or products.Recent recommendations regarding this business are as follows: "Can’t get a hold of these people", "Don’t respond to BBB emails!", "AVOID THEM like the PLAGUE", "For future customers: 1. Research thoroughly. 2. Check return policies. 3. Document everything. 4. Communicate clearly with evidence. 5. Be persistent in seeking resolution. 6. Explore alternative options if needed. 7. Share feedback to help others. These steps can streamline shopping experiences, minimize issues, and ensure satisfaction.", "Be aware if site is actually Bed Bath and Beyond".
Most users ask Bed Bath and Beyond for the delivery of goods as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Bed Bath and Beyond Reviews
"Billing"
Needed to place my account back on autopay as I am still unemployed. London was very helpful and efficent at her job.. She was very pleasant and used great...
"Item comes up with higher cost"
Looked into product yesterday. Have credit card nextday , get email from you and decide to purchase product. When responding to email sent by you the price...
Boston, Massachusetts
Did not receive my order
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Lake Worth, Florida
I am being refused by customer service the return of 1 chair that turns to be useless as the legs to chair make the chair un unusable!
It sold in a package of 2 chairs
Order # 42511****
Description
Set of 2 velvet chairs, solid wood armless Cent chairs with nailhood trim an back ring pull.
I hired someone to put together first chair was fine
We got to second chair (4268****).
The last thing to go on were the DEFEctive legs. This is a safety issue
In closing in the 2nd one legs are defective . I have a picture!
Unless I take that chair apart and the second chair part and put them in a box they will not take it back so I'm out $253 plus tax and the money I paid for the warranties it is defective all I want is to send the defective chair back and receive my money back or Make or exchange for another chair
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Resolved: Damaged order
Company fixed the issue and I have been provided with apology.
- No customer service
Preferred solution: Full refund
User's recommendation: No, customer service is non existent.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund and Refund Policy & Procedures
I am utterly disappointed with my recent purchase from Bed Bath and Beyond/Overstock. On January 22, 2024, I ordered a vanity set, item number 42261****, expecting it to match the description provided online.
However, upon receipt, it became evident that the product does not meet my specifications or expectations. The vanity set appears more suitable for a child's room, lacking the quality and height expected for adult use. The mirror has creases and seams not evident in the online images, making it look cheap and unfinished. Despite providing visual evidence, Bed Bath and Beyond's response has been inadequate, leaving me frustrated and seeking assistance for a refund and fair compensation for the inconvenience and expenses incurred.
Their insistence on donating the item before issuing a refund, despite my physical limitations following knee surgery, is unreasonable and burdensome.
Attempts to contact them have been met with long wait times and unfulfilled promises of callbacks. I implore for assistance in resolving this matter promptly.
- Online
- Disappointed with company policy
Preferred solution: Full refund
User's recommendation: For future customers: 1. Research thoroughly. 2. Check return policies. 3. Document everything. 4. Communicate clearly with evidence. 5. Be persistent in seeking resolution. 6. Explore alternative options if needed. 7. Share feedback to help others. These steps can streamline shopping experiences, minimize issues, and ensure satisfaction.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Red Bluff, California
Rug is Miscolored.
Ordered a rug from Bed Bath and beyond, which we have ordered before and have an account. Also ordered pad.
Things went funny when we saw the charge to a name we didnt recognize. We couldnt get any tracking numbers and order didnt show up on our account! I called a couple of times trying to see if you could find my order to no avail. Did mention that maybe your site had been hacked and they were going to look into it and get back to us?
At this point I called our credit card company and filed a complaint!
Two days later a rug came by FedEx and pad later by UPS.
The box was taped very badly with clear tape with crinkles and holes in it.
When we opened the box, there was a folded rug (10X14).
Never seen one folded, always rolled.We took the rug out next day and saw right away that the print was darker at one end than the other end. Various sections are miscolored.
At this point, we want to return the rug. I suspect someone before us got the rug and noticed the same thing.
Unfortunately, we dont know who to contact.
Labels on box are Bed Bath and Beyond, Calhoun, Ga. Looks like shipping originated in Ontario, Calif.
Did find the kind of wrapping used when a rug is rolled inside of folded rug.
Please advise.
User's recommendation: Be aware if site is actually Bed Bath and Beyond
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Clemente, California
Defective rug
- No real advantage that i can find over other retailers like wayfair
- Every aspect ordering product quality and customer service
Preferred solution: Full refund
User's recommendation: Don’t purchase anything without checking for warranty
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Update on contact info.
- Interesting website
- Fraud and theft
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Staten Island, New York
Problem with my order
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Verified Reviewer |
Natchitoches, Louisiana
I ordered from them July 29, 2023 3 different orders and have never received anything at all this was a total rip off in the amount of $65.54
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: The new BB&B has nothing to do with the old BB&B.
Company fixed the issue and I have been provided with apology. Full reimbursement instead of label with free return.
The return label would probably be more expensive than the value of the item to be returned. So they finally decided to fully reimburse.
The cost of return would be for my own account which they did not mention in their online return policy. I cannot return it to their store since they don't exist anymore, only online. For 2 weeks I have been going back and forward but they refused to cooperate. They offered 50% discount which does not make the board smaller.
The board just does not fit on my countertop. I am not looking for a discount. I just want to return the item and be reimbursed. Conclusion: BB&B with this attitude has no right to exist anymore.
I advise buyers to stay away from this company and buy from other serious companies with a correct return policy. The new online BB&B has nothing to do with the great BB&B which it was in the past.
- Ship what you buy
- Failing return policy cost of return for account of buyer
Preferred solution: Full refund
User's recommendation: Don't buy from the new online Bed Bath and Beyond!!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
VERY poor refund policy
- Large selection of items
- Bait and switch sales tactics
Preferred solution: Full refund
User's recommendation: beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Massive ISSUE with your Poor Customer service
Ordered a Living room suit and an Ottoman with you all
(order # 41688****. 2 pcs suit , suit came and was
damaged, contacted you all and they said they would ship
another one...
which they did (order # 42087****). Item
came couple weeks later, in between its arival we
discovered it was poor quality and called and said we just
wanted a refund and have items returned.
We also up to
this date have never recieved the Ottoman we ordered
($700) or Recieved a Refund for item not recieved, even
though we recieved an email promising it would be
refunded on 2/12/2024... I would like a FULL refund so I can
buy something of better quality with a better company I can
Trust!!!
My wife Tamara Manning is the Account holder
- Easy to order from
- Too many to add
Preferred solution: Full refund
User's recommendation: AVOID THEM like the PLAGUE
Atlanta, Georgia
Table is cracked
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolvió mi problema
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jacksonville, Florida
Suspect fraudulent use of BBB logo
No response from Bed Bath Beyond corporate regarding this warehouse outlet advertising on Facebook using the BBB logo to advertise the liquidation of BBB merchandise due to BBB bankruptcy and going out of business.The China based “liquidation outlet” is still...
These transactions were not ordered through the Jacksonville, Florida store. They were ordered online via Facebook Marketplace. I’ve tried to contact Facebook Marketplace for assistance, but no response from facebook.
In mid July, I ordered merchandise from an internet site featured on Facebook Marketplace for my daughter (Hannah Hendrickson), and myself (Sherry Martin), Both of these sites were using the BBB logo and the sites were stating that they were representing BBB by offering warehouse merchandise at liquidation/bankruptcy prices. These sites are continuing to advertise on Facebook Marketplace!
They also used a trusted store logo on their home page. I have been trying to communicate with the customer service representatives via the email address that they provided on the orders to no avail. I have not received any of the merchandise and my credit card was charged for the orders. In addition, I had to cancel my credit card a few days after placing the orders because a $9,000.00 fraudulent charge was attempted on my credit card.
I will attach a few of the screenshots I took of the orders when I placed the orders.
Unfortunately, When I would try to track the orders, I would get a safari error notification.
Im hoping that the new BBB/Overstock will research these companies and hold them Accountable for misusing the BBB logo and misleading consumers into purchasing goods, taking their charge card information and then not delivering the merchandise. Especially since they are continuing to advertise on Facebook marketplace.
I hope you can help me get my merchandise.
Very Sincerely,
Sherry Martin
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Sent from my iPhone
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- Great selection of merchandise
- Partner with liquidation companies that do not deliver
Preferred solution: Deliver product or service ordered
User's recommendation: Do not use the BBB clearance sites featured on Facebook Marketplace
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Still no credit to my account
- Too difficult to return anything
Preferred solution: Full refund
User's recommendation: Fine as long as you don't need to return
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I too have order a significant amount of items and spent my money but I find it rather odd that they could take their payment from my checking account but it's almost been a year and i haven't receive the products I ordered!,I will never shop with them again. I won't even give my comment on their customer serv8ce