BBT BANK Complaints and reviews

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  • 57 complaints
  • $7,117 claimed losses
  • $125 average
  • 6874 since Mar 12, 2008

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BBT BANK
Main address: P.O. Box 2914 33779-2914 Largo FL
1-800-BANK-BBT (1-800-226-5228), , https://www.bbt.com/bbt/apps/contact/corporate.asp
BBT BANK reviews, BBT BANK complaints, read BBT BANK reviews, find BBT BANK reviews, BBT BANK scam reports
  • 57 complaints
  • $7,117 claimed losses
  • $125 average
Had an experience with BBT BANK?
Submit review ›
57 reviews found
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  • Mar 18
  • Winston Salem, North Carolina
  • Checking Account
  • 8
BBT BANK - BB&T Lies Cheats and then Steals!

I opened an account with BB&T for $125 bonus, they said I didn't qualify after waiting for 5 months of being assured it was on its way. So I try and close my account, they said I need to go to my local branch, I explain that I do not have a local branch, that everything was done online, the agent says that in over 16 years she has never heard of such a thing, and that I should get my account... Read more

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  • Nov 21, 2013
  • Wire Transfer
  • 1
  • 25

I was on vacation and needed to get $2,500 to my son quickly. So I went to a BB&T brach in fort myers with $2,500 cash. I was told they only do wire transfers for people with accounts. I guess that's ok but at the same time they do this they pat themselves on the back for their commitment to the community and their caring service. I would have paid a reasonable non-customer fee but that... Read more

Was this review helpful? 0 1

  • Oct 09, 2013
  • Outrageous Fees
  • 26

After a year or so of ridiculous fees and terrible customer service we decided to leave BB&T in 2009. We transferred our funds to SunTrust and my husband went into the branch to close out the accounts. That should have been the end... but it wasn't. We got a phone call about a certified letter that arrived at my inlaws saying that we owed BB&T money. When I went online I found out... Read more

Was this review helpful? 1 0

  • Oct 03, 2013
  • Banking Services
  • 27

This bank is horrible! I travel a great deal and for the SECOND time my ATM card was declared invalid. The bank said it was working fine but I have "contact your banking institution" receipts from 4 banks in CA after I was denied access to my funds! They then took over $150.00 for NSF but would not allow me access to my online banking and they didnt deposit a check I mailed for depoist for over... Read more

Was this review helpful? 1 1

  • Sep 30, 2013
  • Outrageous Fees
  • 34

I have been a long time member of Bank Atlantic until recently BB&T bought out BA. I recently received $252.00 worth of insufficient funds penalties from my checking account. Honestly yes I made a bad calculation on my part but to receive $252.00 in penalties is a bit much considering that my purchases were of minimum amounts ranging from a few dollars to $39.00 with in 2 days. I contacted... Read more

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  • Sep 24, 2013
  • Maintenance Fee
  • 26

I was a customer with multiple accounts at BB&T for about eight years. This month they started charging me a maintenance fee ($10). This is the second time they surprised me with a maintenance fee. They did the same thing about a year and a half ago but we worked it out. When they charged me it this time I had just paid off a credit card from the account so it caused an overdraft on my... Read more

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  • Sep 11, 2013
  • Durham, North Carolina
  • Loan Decline
  • 23

BB andT mortgage officer in the Durham office (Mark Chaptman) and his sidekick Sherry in the back office each requested the same documents over and over and over and over for 3 months. Each time I provided the documents, because I have the e-mails to prove it. Then they sent us a letter saying we declined the loan because I did not send them the documents. Below there is a field for the value... Read more

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  • Aug 31, 2013
  • Check Cashing Fee
  • 1
  • 25

Went to the BB&T in pulaski, va on labor day weekend since my bank was closed until tuesday for the holiday. Gave the teller a check and my license since I am not an account holder but figured it would be ok since the check was drawn against them. When i received my money it was $8 less than what I expected. I asked and the cashier informed me that it cost $8 to cash the check. I asked... Read more

Was this review helpful? 0 1

  • Aug 06, 2013
  • Murphy, North Carolina
  • Fees
  • 26

I am another BB&T victim(that's what their customers are)of excessive fees and I'm closing my account immediately! They will take fees and add charges for nothing. It doesn't matter if you have direct deposit or not. They are liars and thieves. Try to deposit a cashier's check, they'll charge you to verify it from the bank then keep a 2 week hold on it! Not a money order, a cashier's check,... Read more

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  • Aug 02, 2013
  • Charlotte, North Carolina
  • Mortgage
  • 10

Found out BB&T will make home loans to people here working on work permits. In other words, they’re not even US citizens. Makes no séance at all with all the BAD loans still going on and the vacant homes across this nation. So what happens once their work permits STOP getting renewed? And they DO! There goes another home in default. Yes, Charlotte, NC is doing this with home loans. ... Read more

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