Bath Fitter Complaints and Reviews

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Bath Fitter
Main address: 102 Evergreen Drive 37172 Springfield TN
1-800-764-5539, , customercare@bathfitter.com
  • 164 issues resolved
  • 6 testimonials
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Testimonial

  • Jun 13
  • Installers
  • Excellent Service
  • 238

We purchased from Bath Fitter the acrylic, whole pack: bathtub, shower, roof, tops and everything. My daughter picked out everything herself with dates and sales rep. All I did was pay. My 13 year old daughter is very happy with Bath Fitter. Dave, the sales rep, was very good considering he was dealing with a 13 year old. They went through the book to look and check the different options and came... Read more

Testimonial

  • Jun 11
  • Installers
  • Customer Service
  • 117

We’re both very pleased with the price and quality of work Bath Fitter provided. We chose them because their advertisement said that most of the installation could be done in one day, and I only had one day a week off. So we had a shower installed. The sales rep was very cordial and very knowledgeable on his product. He explained to us all the options that were available to us and the different... Read more

Testimonial

  • Jun 07
  • Installers
  • Shower Enclosure
  • 125

We first heard about Bath Fitter from a home show, and we thought that we'd give it a try. We purchased the shower enclosure about 2 months ago, since one of our neighbors also have the same product. The sales representative who came to our home was very good and very helpful. The installation guy was polite, very nice and did a good job. Overall, it was a great experience. I would recommend them... Read more

     

In response to: two liners installed and no cigar
  • Sep 11
  • Installers
  • Tub Liner Replacement
  • 7

Hi Felicia, thank you for reaching out about these issues. We understand a technician has fixed the issue with your bathtub in a satisfactory manner. We appreciate your patience and encourage you to email us at customercare@bathfitter.com with any further questions. Read more

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In response to: Put me in a shower that does not drain by its self. Water runs to other end from drain.
  • Jul 14
  • Installers
  • Shower
  • 62

Hi Richard, thank you for notifying us about the issues with your shower. We are currently looking into this situation and will be contacting your local office. If you would like to contact our customer service team, please email customercare@bathfitter.com. We will be in touch with you shortly, thanks for your patience. Read more

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In response to: brown stains on tub liner
  • Jul 04
  • Household Services
  • Genesee, Michigan
  • Tub Liner
  • 40

Hi Elaine, we're sorry about this situation you've experienced. We encourage you to connect with our customer service team on this issue - please send a note to customercare@bathfitter.com, and one of our reps will be able to assist you. Thanks! Read more

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In response to: Completion delay
  • Jun 24
  • Installers
  • Arlington, Texas
  • Shower Liner
  • 35

Hello, we apologize for the delay you experienced with your installation. We would like to contact your local office and find out more about this situation, please write to our customer service at customercare@bathfitter.com with your contact information and we will be in touch with you as soon as possible. Thanks for your patience. Read more

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Testimonial

  • Jun 13
  • Installers
  • Excellent Service
  • 238

We purchased from Bath Fitter the acrylic, whole pack: bathtub, shower, roof, tops and everything. My daughter picked out everything herself with dates and sales rep. All I did was pay. My 13 year old daughter is very happy with Bath Fitter. Dave, the sales rep, was very good considering he was dealing with a 13 year old. They went through the book to look and check the different options and came... Read more

     

In response to: Damage to home by Bathfitter
  • Jun 11
  • Household Services
  • Bath Fitter Fixture
  • 66

We're sorry to hear about the damage during your installation, and the difficulty you encountered. Please email us at customercare@bathfitter.com with your contact information, and the location you worked with. Thank you. Read more

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Testimonial

  • Jun 11
  • Installers
  • Customer Service
  • 117

We’re both very pleased with the price and quality of work Bath Fitter provided. We chose them because their advertisement said that most of the installation could be done in one day, and I only had one day a week off. So we had a shower installed. The sales rep was very cordial and very knowledgeable on his product. He explained to us all the options that were available to us and the different... Read more

     

In response to: Deceitful service
  • Jun 10
  • Advertisements and Cons
  • Deceitful Service
  • 71

Hello, we appreciate you reaching out. We'd like to find out more about this situation. Please contact our customer service team directly at customercare@bathfitter.com and include your contact information plus any details you’d like to share - our team would be happy to assist you and contact your local office. Thanks! Read more

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Testimonial

  • Jun 07
  • Installers
  • Shower Enclosure
  • 125

We first heard about Bath Fitter from a home show, and we thought that we'd give it a try. We purchased the shower enclosure about 2 months ago, since one of our neighbors also have the same product. The sales representative who came to our home was very good and very helpful. The installation guy was polite, very nice and did a good job. Overall, it was a great experience. I would recommend them... Read more

     

In response to: telemarketing call
  • May 07
  • Installers
  • Indianapolis, Indiana
  • Telemarketing Call List
  • 73

Hello, thank you for notifying us. We apologize for what happened - our policy is to only call customers who have expressed an interest in our services. The local office is reviewing this issue internally to find out more about what happened. Please email us at customercare@bathfitter.com with your contact information and we will work with the local office to ensure you are removed from the call... Read more

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