Testimonial

  • Feb 09
  • Home Construction and Repair
  • Spokane, Washington
  • Positive Experience
  • 56

My wife and I are totally pleased re: our experience with Bath Fitter starting with the sales presentation to the completed bathroom. Our salesman was very responsive. He took the time to answer all questions. We felt we knew what to expect. An important condition for us was to have the job done by a certain date and they got the job done timely. Our installer came on the date set. He was careful... Read more

Testimonial

  • Jun 13, 2014
  • Installers
  • Excellent Service
  • 1370

We purchased from Bath Fitter the acrylic, whole pack: bathtub, shower, roof, tops and everything. My daughter picked out everything herself with dates and sales rep. All I did was pay. My 13 year old daughter is very happy with Bath Fitter. Dave, the sales rep, was very good considering he was dealing with a 13 year old. They went through the book to look and check the different options and came... Read more

Testimonial

  • Jun 11, 2014
  • Installers
  • Customer Service
  • 352

We’re both very pleased with the price and quality of work Bath Fitter provided. We chose them because their advertisement said that most of the installation could be done in one day, and I only had one day a week off. So we had a shower installed. The sales rep was very cordial and very knowledgeable on his product. He explained to us all the options that were available to us and the different... Read more

Testimonial

  • Feb 09
  • Home Construction and Repair
  • Spokane, Washington
  • Positive Experience
  • 56

My wife and I are totally pleased re: our experience with Bath Fitter starting with the sales presentation to the completed bathroom. Our salesman was very responsive. He took the time to answer all questions. We felt we knew what to expect. An important condition for us was to have the job done by a certain date and they got the job done timely. Our installer came on the date set. He was careful... Read more

In response to: Spent $15000 for two baths and parts were defective on one. Waiting a month with multiple missed appointments for repair.
  • Jan 20
  • Home Construction and Repair
  • Lutz, Florida
  • Bath Remodeling
  • 120
  • REVIEW RATING 5/5

Thanks, Steve. We saw your previous note on Consumer Affairs, and we appreciate you reaching out here as well. Our customer care team is in the process of contacting your local office. We will continue to monitor your situation to make sure everything is ultimately resolved ASAP. Thank you again for your patience. Read more

Was this review helpful? 2 0

In response to: Didn't have a chance to experience Bath Fitters as the price jumped 28% in just two weeks!
  • Jan 18
  • Installers
  • Vancouver, Washington
  • Shower Pan Installation
  • 76
  • REVIEW RATING 5/5

Hi Karen, thank you for your feedback. We’re sorry to hear you’re not moving forward with Bath Fitter, but we understand different factors play into your decision. Each Bath Fitter installation is different and we work to give each customer the best, most customized option possible. Thanks again and please reach out to your local office if you have any further questions. Read more

Was this review helpful? 1 0

In response to: Beware! Seattle Bathfitter
  • Jan 08
  • Building Products
  • Post Falls, Idaho
  • Shower
  • 140
  • REVIEW RATING 5/5

Hi, thank you for letting us know about these issues regarding your parents’ shower installation. We’re sorry that they haven’t had a good experience so far, but we always work fix any problems and be as available as possible. Please have your parents email our national customer care team at customercare@bathfitter.com with the order information and the problems experienced. Our team will... Read more

Was this review helpful? 3 0

In response to: customer service and installation
  • Dec 04, 2014
  • Installers
  • Brooklyn, New York
  • Bathtub
  • 58
  • REVIEW RATING 4/5

Hi, thank you for letting us know about your experience. We’re glad that you’re pleased with your Bath Fitter installation! If you ever have any questions or concerns, please email our national customer care team at customercare@bathfitter.com. Thanks again! Read more

Was this review helpful? 0 0

In response to: Review about Sales Representative from Salem, New Jersey
  • Nov 25, 2014
  • Installers
  • Salem, New Jersey
  • Sales Representative
  • 97
  • REVIEW RATING 4/5

Hi, thank you reaching out about this. We never want our customers to feel uncomfortable at any step of the Bath Fitter process. We are in the process of gathering more information, so that we can properly address your concern. Thanks again. Read more

Was this review helpful? 1 0

In response to: Bath Fitter trying to charge fee to honor warranty after product fails a second time...
  • Nov 06, 2014
  • Installers
  • Elgin, Illinois
  • Bath Tub
  • 160
  • REVIEW RATING 5/5

Hi Jody, thank you for reaching out about this. We’re sorry you’ve had difficulty with your Bath Fitter installation. We’d like to learn more about the situation, so that our national customer care team can contact your local office. Please email customercare@bathfitter.com with your information, and we will work to resolve this issue. Read more

Was this review helpful? 1 0

In response to: Tragedy of Errors
  • Oct 21, 2014
  • Installers
  • Bathroom Installation
  • 124
  • REVIEW RATING 4/5

Hi, thank you for letting us know about your experience. We’d like to learn more about this situation. Please email us at customercare@bathfitter.com with more information, so that we can contact your local office and work to resolve these issues. Thanks, again. Read more

Was this review helpful? 1 0

In response to: High pressure, seal the deal, free estimate
  • Oct 12, 2014
  • Home Construction and Repair
  • Free Estimate
  • 134
  • REVIEW RATING 4/5

Thank you for reaching out about this. We’re sorry you did not have a good experience and we always work to address concerns like this. If you’d like, we encourage you to email us at customercare@bathfitter.com with more information regarding your situation, so that we can contact the local office you dealt with. Read more

Was this review helpful? 0 0

In response to: warranty scam
  • Sep 19, 2014
  • Home Construction and Repair
  • New Lenox, Illinois
  • Shower Warranty
  • 149
  • REVIEW RATING 5/5

Hi John, thanks for reaching out. We’d like to learn to more about the situation. Please email our customer care team at customercare@bathfitter.com and we can contact your local Bath Fitter office in order to address the issue. Read more

Was this review helpful? 3 1

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