Bass Pro Shops Complaints and reviews

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  • 87 complaints
  • $51,192 claimed losses
  • $588 average
  • 8045 since Sep 10, 2007

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Bass Pro Shops
Main address: 2500 East Kearney 65898 Springfield Missouri
1-800-920-4400, 417-873-5060, https://basspro.custhelp.com/cgi-bin/basspro.cfg/php/enduser/ask.php?p_sid=mJPRiWDh&p_lva=&p_sp=&p_l
Bass Pro Shops reviews, Bass Pro Shops complaints, read Bass Pro Shops reviews, find Bass Pro Shops reviews, Bass Pro Shops scam reports
  • 87 complaints
  • $51,192 claimed losses
  • $588 average
Had an experience with Bass Pro Shops?
Submit review ›
87 reviews found
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  • Apr 02
  • Mississauga, Ontario
  • Employees
  • 1
  • 4

Since their website is made for the US, we Canadians must call in if we wish to really know what the cost of one item is. So I called, and called then called. All it does is ring and ring etc Finally today, I got through only to land on someone very rude. Obviously I was bothering her and she had this tone! All I asked is to check stock on the Stoeger M3500. Then she comes back 2 mins later only... Read more

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  • Feb 12
  • Fly Reel
  • 6

So much for thinking your getting a deal buying a $130 dollar real. I go into Bps often and spend in the high hundreds every single time. I bought a fly reel 2 months ago and a part just fell off. Called them to see if I could get it replaced, well apparently that product is discontinued. To make a long story short no one has the part ANYWHERE; However, they may have it in a month or two so I... Read more

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  • Jan 06
  • Austin, Texas
  • Benelli Super Vinci
  • 1
  • 58

Less then two weeks ago I made the horrific decision to purchase a Benelli Super Vinci from basspro shops. As I have purchased firearms from this store before I though it would be seamless. Unfortunately, this was not the case and I feel "robbed." The sales person was truly incompetent, and down right "scary", handling this transaction worse then I dreamt possible. The gun- which I paid over... Read more

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  • Dec 24, 2013
  • Tallahassee, Florida
  • Very Bad Service
  • 2
  • 64

I went on their black Friday sale, but it started on Wednesday instead. I saw a ad for a henry 30-30 I was one of the first ones at the counter I was ignored by the employees at first finally one came to help and I was told they didn't have any in stock they never received their order so I gave my name and phone #. I was told I would get a rain check. 3 weeks went by and I was there at least 3... Read more

Was this review helpful? 1 0

  • Dec 21, 2013
  • Tampa, Florida
  • Order Delivery
  • 44

A week ago I ordered $177 worth of stuff. I did the 3day shipping so it would be here for Christmas I waited never came. So I called and the lady told me that they $15.95 that I paid for was to have it shipped out of their factory>>>not a very happy camper! I was told it would be here in 3 days SMH!!!! I said so when can I expect my package? She then tells me Friday dec 20? Are you... Read more

Was this review helpful? 0 2

  • Dec 19, 2013
  • Shopping Experience
  • 31

We all know Bass Pro had nothing to do with the Phil Robertson/Duck Dynasty controversy with A&E. Also I have experienced for myself the great experience of shopping in the Grapevine, TX store. I think BP is a great Organization... That said, you are a sponser of A&E and until A&E issues a public apology to Phil, his family, and their fans for the slap in the face the LGBT community... Read more

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  • Dec 19, 2013
  • Business Advertising
  • 4
  • 166

My family and I shop at the Orlando store. However, if you continue to advertise on A&E our business will go elsewhere. Their treatment of Phil Robertson will not stand without retaliation. Since A&E programming will no longer be viewed at our houses I hope you will announce your withdrawal from A&E in the news media. Should The A&E network fire the executive that made the... Read more

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  • Dec 13, 2013
  • Bad Customer Service
  • 26

Ordered a table lamp...paid extra for shipping of a medium sized box when they were offering "free shipping" of any order over $75 (I spent $100), then it arrived completely broken. They don't send a full invoice or even a detailed receipt to your email or provide it in the box. So you have to go find all the info and print a paper for the return...then they want you to pay for the return of... Read more

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  • Dec 11, 2013
  • Saint Louis, Missouri
  • On Line Ordering With Discounts Not
  • 19

Their web site offers free shipping for all orders but if you also have a coupon (which states you can only use on line) they will only give you one discount. Either the $10 off or the free shipping. I believe they sent me the coupon in the first place since I have not shopped there in a long time and they wanted me back. My family are hunters and fishermen and boaters so we spend a lot of money... Read more

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  • Dec 01, 2013
  • Bad Service In Stores
  • 28

I am done with Bass Pro Shop. I have often noticed that the store in Spanish Fort, Alabama was staffed with young people that (1.) do not know what they were doing, and (2.) do not care. We often see them standing around talking to each other while customers are looking for someone to help them. The most recent experience was Thanksgiving night. I went in looking for the scent lock clothes... Read more

Was this review helpful? 0 2
 
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