Bank of America Complaints and reviews

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  • 772 complaints
  • $1,067,393 claimed losses
  • $1,383 average
  • 35688 since Nov 20, 2007

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Bank of America
Main address: TX1-854-06-12 75265-9964 Dallas TX
800-432-1000, , https://www1.bankofamerica.com/contactus/onlinebanking/index.cfm?template=contact_us_email&contact_r
Bank of America reviews, Bank of America complaints, read Bank of America reviews, find Bank of America reviews, Bank of America scam reports
  • 772 complaints
  • $1,067,393 claimed losses
  • $1,383 average
Had an experience with Bank of America?
Submit review ›
772 reviews found
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  • Apr 02
  • Portland, Oregon
  • Debit Card Charge
  • 1
  • 12

Been at this bank for a year now and i don't even understand why I stayed that long. First they promised a double of your savings if you stayed with them for a year, that was FALSE ADVERTISEMENT! Never got it, instead they gave me a total of $6 and something and it showed on my account it was like $125. Then a payment was pulling on the 2nd and I asked them to post pone it until the 15th when I... Read more

Was this review helpful? 0 1

  • Mar 13
  • Phoenix, Arizona
  • Mortgage
  • 10

Bank of America added $256 to my mortgage by mistake for flood insurance that I already have and sent them proof of my policey. It has taken 18 calls to customer "no-service" and still no resolution. The calls take a minimum of 45 minutes to max of 90 minutes each as they pass you from dept to dept, and uneducated rep to uneducated rep. I've asked for supervisors and they are no better. Steve... Read more

Was this review helpful? 0 0

  • Feb 05
  • Rancho Cordova, California
  • Banking Experiences
  • 24

A couple months ago I had just about one of the worst banking experiences with BofA. At the time I was living more than just pay check to paycheck. Money was beyond tight and I had to do a lot of rearranging my finances to get by. Now this is definitely not a story of how anyone should use their credit cards, but it's what happened to me. I had put enough money on my credit card to have 20$... Read more

Was this review helpful? 1 0

  • Jan 22
  • Plano, Texas
  • Customer Service Agent
  • 2
  • 15

due to recent and several conversations with plano call center in texas nothing was taken care of and when ask to speak with a supervisor(Latressa) was given incorrect information by her concerning acct. I was frequently put on hold several times and the hold time was over 10 minutes and when above supervisor came back on or had someone come on the line for them no explanation was given for the... Read more

Was this review helpful? 1 0

  • Dec 12, 2013
  • House Payments
  • 2
  • 35

July 25th 2013 I sent in my Aug 2013 house payment. BofA did not get it....they said. I was getting 3-4 Harassing phone calls daily. I had to pay $35 Stop Payment on the check and send in 2 house payments Sept 2nd to BofA in a certified letter and they finally got it. The Harassing Phone calls continued along with letters and a package WANTING me to re-finance to get a smaller house payment. I... Read more

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  • Dec 07, 2013
  • Mortgage Forclosure
  • 1
  • 35

I missed two months within a 12 month time. I was sent a statement that states I missed 4, they included 1200 in fees. I had to pay all of this within 2 weeks. I called Bank Of America and waited 30 minutes to speak with Ann Loftin 1-877-447-4002 and she told me to log on to my account and to download forms and send them in ASAP. The next day I try to log into my account, It's been closed. I... Read more

Was this review helpful? 1 0

  • Nov 16, 2013
  • Mount Airy, Maryland
  • Bank Of America Credit Card
  • 36

I had a credit card from another bank that BofA bought out. I always paid on time and was never late. I get a letter from BofA cancelling my card that I had over 30 years stating I had too much credit and had not recently used the card. What a joke. If I paid on time and was never late then what does it matter to them how much credit I have. None of my bills are ever late and nothing... Read more

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  • Nov 12, 2013
  • Credit Card Services
  • 31

I had my wallet stolen while in Paris. first thing I did was calling bank of america to cancel my debit card. two weeks later I found out no new card was ever sent or order (why isn't a new card is automatically ordered once you cancel one) that time i specified i needed a new card 2 weeks passed and no card, when i contacted the bank i found out they sent a card to my US card even though I... Read more

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  • Nov 01, 2013
  • Customer Service Home
  • 35

Home was in foreclosure for about 3-4 yrs with tenants living it paying rent to HOA who has title in their possession still after BOA purchased the home 4 months ago! Tenants have an expressed lease and Real Estate agent doesn't have a clue on what to do with the tenants except allow them to remain until BOA makes up their minds to give relocation help or time to move. How does BOA not have... Read more

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  • Oct 24, 2013
  • Frisco, Texas
  • Vehicle Damage
  • 7
  • 64

On July 11, 2013, I had my vehicle parked in a mall parking lot. It was backed into by a Bank of America employee. I have been fighting with Bank of America and the Better Business Bureau for repairs. Today is October 24, and I am still waiting. Mary with Bank of America is REFUSING to do anything regarding it, so I turned her into the BBB. The BBB refuses to do anything with my complaint. ... Read more

Was this review helpful? 3 0
 
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