Avis Complaints and reviews

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  • 143 complaints
  • $34,216 claimed losses
  • $239 average
  • 7030 since May 08, 2008

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Avis
Main address: 6 Sylvan Way 07054 Parsippany NJ
1-800-331-1084, 1-800-352-7900, , http://www.avis.com/car-rental/content/comments-feedback.ac?navId=T5M12S00
Avis reviews, Avis complaints, read Avis reviews, find Avis reviews, Avis scam reports
  • 143 complaints
  • $34,216 claimed losses
  • $239 average
Had an experience with Avis?
Submit review ›
143 reviews found
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  • Apr 17
  • Kailua Kona, Hawaii
  • Deceptive Upgrade Fee
  • 8

Avis - Kona Airport! Don't ever rent from Avis and Nathan the agent, they use VERY deceptive practices. The rental agent said we were getting an upgrade and because we were local he would hook us up. The only thing he hooked up was his commission. Never stated that the upgrade would be an additional fee and in small print says “Agreed upon upgrade at49.00/Day”, it’s nice how they never use the $... Read more

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  • Apr 09
  • Timaru, Canterbury
  • Prebooked Hire Car
  • 4

We arrived in Auckland and went to Avis to pick up a prebooked hire car. The young man who served us had no idea of what was required and what we had previously booked. When he reviewed the request he realised we needed two car seats for which he was not prepared to offer. Generally the seats are in the car waiting as they are required to be fit a certain way. This was not the case and he gave... Read more

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  • Mar 18
  • Kralendijk, Bonaire
  • Unwarranted Charges
  • 2
  • 9

I recently rented a car in Tampa FL. WE toured around the West Coast and then crossed over to Miami. On the last day of a 4-day rental I used a short segment of the FL turnpike. After I got home I received a bill for $18.03 whereas the toll itself was only $1.28. The explanation for this was as follows: Total Cash Tolls: $1.28 eToll Convenience Fee: $16.75 $3.95 per rental day, max $16.75 per... Read more

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  • Mar 08
  • Cabo San Lucas, Baja California Sur
  • Bad Customer Service
  • 11

Beware renting cars from AVIS in Cabo. When we arranged the rental at our hotel (Pueblo Bonito Rosa) they only had a Fiat 500 - not something we wanted, but there was no other choice either. We were concerned when the rental agent used the side of his pencil to take an old style imprint of our credit card - turns out later that we should have been more concerned. After snorkeling at a nearby... Read more

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  • Mar 07
  • Toyota Booking
  • 8

I booked an Avis Toyota Avis by internet prior to my arrival. When i arrived, they did not have the reservation but after some minutes the lady at the counter said, "No problem, Sir." and she proceeded with my reservation. After paying a 3900B fee for 3 days and a 20,000B deposit on my credit card, I proceeded to the parking lot to pick up my car. After a long wait, they showed up with a dirty... Read more

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  • Mar 06
  • Hauser, Idaho
  • Car Scratches Charge
  • 9

I rented a car from Avis in Christchurch New Zealand. I walked the car and pointed out scratches to the attendant and was told "don't worry we don't charge for minor scratches" after I returned home I recieved a bank noticed that I was charged $1,645 for the rental for a 3 day rental. I called and they refused to discuss it saying there was no damage prior to me renting the car and was passed off... Read more

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  • Mar 05
  • Car Rental
  • 1
  • 10

Just a total scam. Purchased a plane flight and car rental with Avis through Orbitz . After sitting in line for an hour the lady at the counter continued to try to up sell me everything under the sun. I said no to everything and she still charged me for insurance. Meanwhile, I had already paid the insurance with a third-party as they claim and they cannot be responsible for the third-party.... Read more

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  • Feb 28
  • Vancouver, British Columbia
  • Excessive Charges
  • 9

After a week of driving a rental car from Vancouver to Revelstoke, BC, CA I was charged $175 without explanation when I returned home and viewed my credit card. I thought this was for a chip in the windshield. That was on Feb. 2, 2014. I am viewing my credit card statement now on Feb. 28, 2014 and they are charging me $271.35 for something else I have no idea about. In the beginning, I paid for... Read more

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  • Feb 25
  • Chicago, Illinois
  • Poor Service
  • 9

For the past week I was trying to rent a car...day after day until yesterday I traveled all the way to avis-budget on northwest freeway at least 45 mins away then she tells me well we do a credit check n u need to be at least at 681 n above...I stared with a disgusted look on my face thinking y in the *** do y'all check credit scores if I have plenty of money in bank no felonies no tickets no... Read more

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  • Feb 21
  • New Orleans, Louisiana
  • Car Reservation
  • 14

I. Reserved a car at. Budget to take. On. A trip. For 7. Days on. Dec 20, 2013. . I was quoted 750 . When. I. Got. To the rental. Counter i was told. The price was different. And. The car that i. Reserved wasnt available. And i had no choice then to get another one , but. I let the counter lady. Know. I was upset. And. I would bring the car back, she said there. Was nothing she could. Do.... Read more

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