AutoZone Complaints and reviews

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Industry: Service Centers and Customer Services
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  • 188 complaints
  • $94,571 claimed losses
  • $503 average
  • 30475 since Apr 19, 2008

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AutoZone
Main address: P.O. Box 2198 38101 Memphis TN
(800) AUTOZONE, (1-800-288-6966), , https://www.autozone.com:443/autozone/contactus/customerService.jsp;jsessionid=F1BB8ACAEBEBF348BA1D9
AutoZone reviews, AutoZone complaints, read AutoZone reviews, find AutoZone reviews, AutoZone scam reports
  • 188 complaints
  • $94,571 claimed losses
  • $503 average
Had an experience with AutoZone?
Submit review ›
188 reviews found
Show first:

  • Apr 01
  • Horrible Auto Service
  • 5

HORRIBLE SERVICE. ABOUT A MONTH AGO I ORDERED PARTS FOR MY CHEVY LUMINA I PAID ALMOST FIVE HUNDRED DOLLARS FOR THESE PARTS. I WAITED FOR A MONTH WHILE STATING IT WOULD ONLY TAKE ONE WEEK TO GET PARTS. THE COMPANY HAS YET REFUNDED ME MY MONEY OR GIVEN ME THE PARTS. IVE EXPRESSED THAT THIS IS MY ONLY CAR AND HOW URGENT IT IS TO HAVE THESE PARTS, THEY HAVE YET STILL A MONTH LATER GIVEN ME THEM. I... Read more

Was this review helpful? 0 1

  • Feb 26
  • Atascocita, Tx
  • Headlight Bulbs
  • 36

I bought a pair of Sylvania ZXE headlight bulbs from my local Autozone yesterday, when I go them home I realized that they not only under performed, these "HID-like" bulbs looked like the twelve dollar kind. I went back to the same autozone to see if I can return or exchange product, but was soon greeted with less than customer service. A man named Sergio appeared and told me that these were not... Read more

Was this review helpful? 0 1

  • Feb 23
  • Sierra Vista, Arizona
  • Working Hours Payment
  • 2
  • 37

i was hired part time no benefits,so far i have yet to see any part time hours or any days off, what happened to labor laws. i also worked 113 hrs and they only paid me for 104 hrs.my schedule said i had sunday off in big letters..theycalled me and said i was supposed to be there at noon....no days off since the 16th and i have to work through the 27th are there labor laws for arizona this is... Read more

Was this review helpful? 1 1

  • Feb 18
  • Newark, New Jersey
  • Alternator
  • 3
  • 29

Purchased new alternator for quality and reliability. Changed it out at night in a parking lot with a badly broken finger, a flat bar, large channel locks, vise grips, a hammer a few other unrelated tools. In spite of being in intense pain due to the fracture and inappropriate tools I was able to remove the old unit and install the new one without any damage. At first test there was an audible... Read more

Was this review helpful? 0 0

  • Feb 13
  • Billings, Montana
  • Customer Service
  • 1
  • 35

So my car wouldn't start even after having a battery charger on it overnight. I took the battery to AutoZone to have it tested. Now it got trippy when they took the battery to the back of the store where I couldn't see them testing it. I was already suspicious so I didn't buy a new one on the spot. I then took it to Costco and got it replaced for free because it was less than a year old. ... Read more

Was this review helpful? 0 1

  • Feb 06
  • Chicago, Illinois
  • Windshield Wiper Module
  • 2
  • 25

Every part I have purchased from Auto zone, which includes an EGR solenoid, windshield wiper module and a thermostat have all failed within a yr of purchase. I purchased these parts to avoid costly trips to a mechanic. And unfortunately within a year I have had to do just that for all three parts. The mechanics verified that I had installed the parts properly. The interesting thing is the last... Read more

Was this review helpful? 1 0

  • Jan 25
  • Ashton, Maryland
  • Battery
  • 2
  • 40

Never go to auto zone in silver springs, md!!!! Shady place. First off I just went for a new battery and was told they weren't sure they could install it. Then once they decided they could they took my old battery out, put a new one in and couldn't get the terminal clamp on. They said I needed a battery Cap but they didn't have any! Next they made me walk to advanced auto to buy one in 10 degree... Read more

Was this review helpful? 0 1

  • Jan 20
  • Walnut Creek, California
  • Discount Coupon
  • 2
  • 50

I went in today and ordered a camshaft from Autozone, I also grabbed several other items and I went to pay. I spend alot of money at this store so I figured I could save a few bucks with the coupon. Well I went to pay and she gave me the receipt. I looked at it and noticed i didn't get my 20% off my cam. So I asked her and she said the camcam is a specialty item so I don't get the 20% off. Man I... Read more

Was this review helpful? 0 0

  • Jan 08
  • Mendota, Illinois
  • Unprofessional Employees
  • 2
  • 63

I got to the autozone in mchenry il and ask if they could test my battery and alternator and the guy said they were busy when there was 2 employee just talking in the back,and he also said it was to cold to go outside that there was nothing they could do,i have heard from alot of people that autozone sucks cause the employee s are too lazy and i have to agree,WHO EVER OWN AUTOZONE should FIRE all... Read more

Was this review helpful? 0 4

  • Jan 08
  • Not Received Order
  • 1
  • 34

The Store is less than 6 month old and is in Lewistown, Pennsylvania. On Friday I ordered a blow motor that was to be at the store at 1pm the next day. They called at 3:30 and said it was there. Ok no big deal. When installing the blower I discovered I also needed the blower wheel so I went back in and they don't have it in stock so we order it and it will be here Tuesday by 3pm. Wednesday at... Read more

Was this review helpful? 0 1
 
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