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ATT - AT&T Bad customer Service

Company ATT
Product / Service Wireless Service
Location Wellesley, Massachusetts
Category Cellular Phone
Views 10
Monetary Loss
$350
 

I called ATT for upgrade of my phone, Customer Rep committed me some price & said he ll call back with all the information in 10 mins, past 15 hrs no one called so far.When I tried to reach ATT again the other Rep on line said he can't honor the price offered by 1st Rep.

The price 2nd rep offered is 7 folds than the original price committed to me.

I asked to connect me to the supervisor or manager which the 2nd failed to do so.Put me on hold for couple of mins & finally said supervisor can't come over the phone. 300fc86

 
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Jul 06, 2012 
I'd like to try to help with your upgrade, I apologize for any conflicting information. Please send an email to ATTCustomerCare@att.com with Sans424 in the subject line. Include your account and contact numbers and I will review and follow up with you. I will be in the office until 10 CST. Thanks, Algeria-AT&T Social Media Manager
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