• show-popup
Shares 0

ATT - AT&T Bad customer Service

Company ATT
Product / Service Wireless Service
Location Wellesley, Massachusetts
Category Cellular Phone
Views 10
Monetary Loss

I called ATT for upgrade of my phone, Customer Rep committed me some price & said he ll call back with all the information in 10 mins, past 15 hrs no one called so far.When I tried to reach ATT again the other Rep on line said he can't honor the price offered by 1st Rep.

The price 2nd rep offered is 7 folds than the original price committed to me.

I asked to connect me to the supervisor or manager which the 2nd failed to do so.Put me on hold for couple of mins & finally said supervisor can't come over the phone. 300fc86

  Comments (1) Hide comments
Comment review as anonymous or
Please keep the topic of messages relevant to the subject. Personal attacks will be deleted. No links or scripts.

Jul 06, 2012 
I'd like to try to help with your upgrade, I apologize for any conflicting information. Please send an email to ATTCustomerCare@att.com with Sans424 in the subject line. Include your account and contact numbers and I will review and follow up with you. I will be in the office until 10 CST. Thanks, Algeria-AT&T Social Media Manager
Reply to ATT Customer Care

Read next ATT complaint

They try to steal your money!

First when you order they tell you what your bill will be every month for the bundle.Then a coulple...

Select Reason

Send Report Cancel

Thank you!

We will review your report
You were reading a complaint about ATT.
Filing a new complaint about
Report a bug