Asurion Insurance Complaints and reviews

Asurion Insurance reviews, Asurion Insurance complaints, read Asurion Insurance reviews, find Asurion Insurance reviews, Asurion Insurance scam reports
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Industry: Cellular Phone
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  • 218 complaints
  • $33,155 claimed losses
  • $152 average
  • 14601 since Feb 24, 2008

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Asurion Insurance
Main address: 648 Grassmere Park Suite 300 37211 Nashville TN
Alltel Wireless 1-888-723-3360 AT&T 1-888-5, , http://www.asurion.com/web/asurion/email#
Asurion Insurance reviews, Asurion Insurance complaints, read Asurion Insurance reviews, find Asurion Insurance reviews, Asurion Insurance scam reports
  • 218 complaints
  • $33,155 claimed losses
  • $152 average
Had an experience with Asurion Insurance?
Submit review ›
218 reviews found
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  • Apr 18
  • New York City, New York
  • Lg Dryer Warranty Service
  • 4

I am now waiting for my dryer to be fixed again! It is the same problem and it took 2 weeks last time to get it fixed and now they cannot get anyone there for a week to look at it and it will take 1-2 weeks to fix it after they diagose the problem. The representative was not helpful and got a supervisor who offered to speak to me but do nothing to resolve the issue. On top of that she was not... Read more

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  • Apr 04
  • Houston, Texas
  • Fraudulent Charge
  • 2
  • 8

"ASURION WIRELESS INS 8666672535 TN $99.00" I also have this charge on my account/debit card. My bank instructed me to contact the merchant directly at 866-667-2535 and request that they cancel the transaction before it's authorized. So I called the merchant--apparently this merchant is affiliated with those idiots at Verizon, with whom I do NOT have a mobile phone. I was told that this amount... Read more

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  • Apr 03
  • Arcadia, California
  • Phone Insurance
  • 7

my phone was stolen they did not cover it.they told me to change the stolen date,i did it.at last they told me,i can not change the stolen date.now i can not get a new phone.why i need buy insurance???????????????????????????????????????????????????i try to find the how can i get my phone back.the true is they want to cheating people to buy insurance ,every month 10 dollars,when i have problem... Read more

Was this review helpful? 0 0

  • Apr 02
  • Hicksville, New York
  • Stolen Phone Compensation
  • 2
  • 14

I upgraded my phone to a iPhone 5s 32 gig left the store on my way to work I had to take a bus after getting off the bus went to make a call and I realize my phone was gone mind you this was in less than 30 minutes . I called sprint and asurion place my claim now they tell me that they won't cover because there was no usage on the phone from the time I got the phone to it got stolen. I got a... Read more

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  • Jan 30
  • Insurance Services
  • 9

Absolutely the worst company to ever work with. They will rip you off, take your money and NOT provide the insurance they state they will. I filed a claim and after paying for their service for 2 years they will not provide me a replacement phone. I spend several hours with their people on the phone. They PROMISE they'll call you back and never do. They are the absolute worse in customer... Read more

Was this review helpful? 0 0

  • Jan 10
  • Cell Phone Insurance
  • 1
  • 16

A charge showed up on my most recent credit card bill for $169. I never ordered anything from this company, in fact never heard of it. When I emailed the place, I kept getting replies that I should call them. I would not and will not because I want things in writing. I have read about others who called and complained about a number of things, and they get the brush-off. It worries me that... Read more

Was this review helpful? 3 0

  • Jan 07
  • Tampa, Florida
  • Cellphone Replacement Insurance
  • 25

My granddaughters phone was stolen at school. After several weeks with no help from the school or police we attempted to make a claim with Asurion Insurance via the telephone # given me by T-Mobile. Four attempts to initiate a claim via phone resulted in being disconnected for not inputting correct info. Huh? I KNOW my info!! I finally went to a store and a clerk initiated a claim via their store... Read more

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  • Dec 20, 2013
  • Cell Phone Insurance
  • 25

I did not realize this was "Verizon/Asurion" insurance or I would not have purchased. After phone was damaged, spent 2 days trying to fix myself, given Asurion's pathetic reputation. I then debated whether to just pay for a new phone, but at $600, decided to give Asurion a try. After many more hours of wading through various steps in this ridiculously complicated, convoluted, and redundant... Read more

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  • Dec 19, 2013
  • Cell Phone
  • 28

I called Asurion to get a replacement phone for a previous replacement phone and he asked the trick questions about dropping the phone which I said no. He begin saying that I had said I dropped the phone and was charging $100. I said I have not dropped it and said it simply does not come on. "Anthony" begin arguing with me saying I dropped the phone and me repeating that it does not come on. ... Read more

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  • Dec 18, 2013
  • Ashburn, Virginia
  • Bad Services
  • 11

These people are a bunch of criminals. After telling me that they will waive the fee, they pretended to have no recollection of ever saying this! They still continued to be rude and arrogant and just kept transferring my calls when i wanted to speak to someone in higher authority! Will never use them again. Insurance canceled and i refuse to pay the $200 fee after they said they would waive it!... Read more

Was this review helpful? 1 1
 
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