Ashley Furniture Complaints and reviews

Ashley Furniture reviews, Ashley Furniture complaints, read Ashley Furniture reviews, find Ashley Furniture reviews, Ashley Furniture scam reports
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  • 1,367 complaints
  • $784,077 claimed losses
  • $574 average
  • 58654 since Sep 18, 2007

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Ashley Furniture
Main address: Attn: Consumer Affairs 54612 Arcadia WI
800-477-2222, , http://www.ashleyfurniture.com/Legacy/GetProductInfo.asp?PRB=PRB
Ashley Furniture reviews, Ashley Furniture complaints, read Ashley Furniture reviews, find Ashley Furniture reviews, Ashley Furniture scam reports
  • 1,367 complaints
  • $784,077 claimed losses
  • $574 average
Had an experience with Ashley Furniture?
Submit review ›
1367 reviews found
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  • 15 minutes ago
  • Jackson, Tennessee
  • Furniture

The jackson tn store made a number of lies to complete a sale, particularly a sales person Bobby Morgan. After being told it would take three weeks maximum to get new furniture it has now been over four weeks without furniture and potentially another two to go. The company had refused to let me cancel the order without paying a fee, will not return phone calls. I did have one rude call from... Read more

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  • Apr 19
  • Fort Wayne, Indiana
  • Leather Sectional
  • 11

My wife and I bought a leather sectional from Ashley Furniture in Fort Wayne Indiana less than three years ago. It was supposedly one of their nicer leather sectionals. We purchased the extended warranty. The leather has began to crack, peel and deteriorate. We contacted Ashley Furniture and they say this issue is not covered by the warranty. Considering how much we spent on this sectional it... Read more

Was this review helpful? 0 0

  • Apr 14
  • Winnipeg, Manitoba
  • Furniture Delivery
  • 2
  • 34

Ashley Furniture Nightmare My name is Kyle Sanders and this is my story with Ashley Furniture so far. I recently bought my first house in August 2013, and was looking to get some new furniture. My parents had previously bought furniture from Ashley Furniture and recommended we start looking there. We went down to to the location on St. James and Ellice to take a look around. We ended up... Read more

Was this review helpful? 4 1

  • Apr 06
  • Winnipeg, Manitoba
  • Rude Salesperson
  • 38

​My husband and I went to Ashley Furniture in Winnipeg St. James on Saturday April 5th at about 2.30 pm. We entered the store and we started looking at the products. We are building our new home so we started browsing all the areas. Then a salesperson approached to us and asked what brought us there that day and we told him that we were browsing. He left us and we kept looking around. Then he... Read more

Was this review helpful? 0 0

  • Mar 27
  • Jacksonville, Florida
  • Glider Power Loveseat
  • 32

I was also lied about services. I felted in love with these gliders loveseat that we purchase two. After about 2 months the color stared to change color and look like the loveseat are peeling. It took several phone calls for service tech to come out. He came out and states that he needed to order come parts. Now it's going on 4 weeks and when you call the store to speak to the manager they are... Read more

Was this review helpful? 0 0

  • Mar 14
  • Little Rock, Arkansas
  • Bad Customer Service
  • 1
  • 27

I NEEDED TO PURCHASE A MATTRESS FOR MY DAUGHTER FROM THE SPRINGDALE,AR STORE AFTER PURCHASING 4 DINNING ROOM CHAIRS. I CALLED SEVERAL TIMES TO THE SALES ASSOCIATE JOSE THAT HAD HELPED ME BEFORE AND HE NEVER CALLED ME BACK. NO ONE EVER CALLED ME BACK. ALSO, I HAVE RECEIVED BY MAIL 2 DIFFERENT TIMES TO PURCHASE MERCHANDISE AS A VIP ON CERTAIN DATES AND TIMES. WELL THE COUPON ARRIVES IN THE MAIL... Read more

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  • Mar 04
  • Jonesboro, Arkansas
  • Poorly Made Cushions
  • 47

My wife wanted this beautiful Couch and Loveseat combo, a very pretty set . But after a short time found that the cushions were terrible { stayed flat} after sitting or laying on them . We contacted the Ashley company and they replaced them with the same poor quality cushions that we already had . I spent money and had the quilt batting off the foam cushion and adding more to the foam on two of... Read more

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  • Feb 26
  • Joliet, Illinois
  • Furniture Warranty
  • 1
  • 43

I have no complaint with the actual store itself because they went passed the years warranty from the store to come out a second time for the same issue. Horrible material the poly blend faux leather & cotton. My complaint is the policy we were sold with Guardsman which cost us $250.00 was a total waste of our money. Not only have they never fixed anything they claim it's a timely reporting... Read more

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  • Jan 13
  • Sydney, Nova Scotia
  • Leather Sofa
  • 95

My sofa is only 2 years old is cracking like crazy. We have no children at home & no pets. I use the sofa & the loveseat while my husband usually sits in his lazy boy chair. They told me if I used anything like a condition on it the set would turn white & when I spoke to the sales person he said you could & should have used leather condition on it so how is telling the truth. I am... Read more

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  • Jan 12
  • Avondale, Arizona
  • Bad Customer Service
  • 62

I purchased a white twin bed yesterday, Jan. 11,2014. I drove 40 miles to the warehouse to pick up the bed. When I walked into the warehouse a young man was getting ready to put my bed in my car and I noticed the head board and foot board were not in a box. Upon questioning this he told me it didn't come in a box. The headboard looked dirty to me and he said it was from being handled. He then... Read more

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