American Airlines Complaints and reviews

American Airlines reviews, American Airlines complaints, read American Airlines reviews, find American Airlines reviews, American Airlines scam reports
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  • 191 complaints
  • $211,862 claimed losses
  • $1,109 average
  • 7816 since Dec 30, 2007

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American Airlines
Main address: P.O. Box 619612 MD 2400 75261-9612 DFW Airport TX
1-800-433-7300, , https://www.aa.com/contactAA/viewEmailFormAccess.do?eventName=customerRelations&eventName=customerRe
American Airlines reviews, American Airlines complaints, read American Airlines reviews, find American Airlines reviews, American Airlines scam reports
  • 191 complaints
  • $211,862 claimed losses
  • $1,109 average
Had an experience with American Airlines?
Submit review ›
191 reviews found
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  • Apr 03
  • Austin, Texas
  • Flight Ticket Change
  • 13
American Airlines - American Air screwed up PAID tix & expected ME to pay $2000 for new tix!

What a NIGHTMARE. My husband and I took a vacation in February. We were flying into New Orleans, LA, driving to Houston, TX, finally ending up in Austin, TX where we would fly home to NY from. We were really looking forward to this vacation. We had booked it months before. Shortly after the holidays, my husband ended up having to leave his job and was in between jobs for a month or so. As a... Read more

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  • Mar 13
  • Florence, South Carolina
  • Bagage Refund
  • 8

If you book a flight on AA.com with an American flight number and use your Citi–Advantage card to purchase the flight and the flight is actually an US Airlines Flight your first bag WILL NOT BE FREE. Yes I repeat you will be forced to pay the $25 fee for the bag. You will also not be warned about this when you book the flight on AA.com and you might not even know you are flying US Airlines... Read more

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  • Mar 04
  • Houston, Texas
  • Tickets Booking
  • 14

We purchased a flight through our corporate travel agency from DFW to London Heathrow. When we tried to check in online, AA.com put a red warning on the screen that says this ticket is not eligible for online check in at this time. For the unaware, I went through the exact same problem last week flying an American flight operated by US Airways. Online check-in was not allowed, and I had a huge... Read more

Was this review helpful? 0 1

  • Feb 10
  • Flight Cancellation Alert
  • 15

Received alert around 2:15pm Thursday Feb 06 flt (339) to PVR was cancelled.On hold for 1:05mins then put back on hold as customer rep had to transfer me to the international dept, on hold again for approx 30 mins. Gave AA int'l rep our conf#, they looked up info then put me on hold( note: without telling me so) sat there holding rep never returned so I hung up, then called back going thru whole... Read more

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  • Feb 07
  • New Kensington, Pennsylvania
  • Unacceptable Customer Service
  • 3
  • 23

Re: Outrageous trouble and inconveniency caused by American Airline and its staff. Record Locater: ZBAGCV To Whom It May Concern: I (Sadhana Parikh) and my husband (Vibhakar Parikh) are traveling from Columbus, OH to Dallas, TX and then to Dubai and to India. Our flight locater is ZBAGCV. I am very disappointed with American Airline (AA) and its staff for providing unacceptable customer... Read more

Was this review helpful? 1 1

  • Feb 06
  • Los Angeles, California
  • Stolen Medicals
  • 15

My 82 year old mother was traveling internationally, and would be gone for several months. She is on numerous meds, and could not carry all of them. She took what she could with her, and the remainder we broke into two sets and placed them in separate pieces of luggage which we locked. Upon arrival, all of her meds were gone--from both bags. Nothing else was taken. They even took the toiletry... Read more

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  • Feb 01
  • Houston, Texas
  • Luggage Charge
  • 10

Dear Sir , Kindly note that we faced problem as below described , I had booked ticket as follows : Itinerary ( City / Flight no) : Hoston-Dallas( 2537)-Narita ( 175 )- Busan by American Airlines Ticket nos. : 001-2384957655 and 001-2384957656 Date of Travel : 10-Dec-2013 Flight 2537 was cancelled. We had received call from AA reservation on 9th December and were booked on United Airlines... Read more

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  • Jan 19
  • Flight Delay
  • 3
  • 26

I have only flown American Airlines one time prior, & my only problem was multiple flight delays. Delays happen, & are just part of traveling, but this round, is a much different story. I brought along, what I thought was a suitable carry on & had carried on via Southwest in the past. Within my luggage, is highly needed medicine, such as insulin for my diabetes that cannot be... Read more

Was this review helpful? 0 1

  • Jan 12
  • Ticket Counter
  • 31

After spending 2 relaxing weeks in Brazil with my wife and her mother and having a great time, that good feeling came to an end when we went to American Airline ticket counter at Recife airport in Brazil to board a flight to Miami. As we have been doing in all our flights the three of us check in at the same time as any family would do, but in this instance the ticket agent refused to check us... Read more

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  • Jan 06
  • Las Vegas, Nevada
  • Bad Customer Service
  • 13

American Airlines lost my Bag on a LAX to LAS flight on 28 September 2013. Despite 3 E mails to its Customer Service and submitting a Claim to the Central baggage Centre there has been no action to assess the claim. Only a letter wanting again all the previously sent receipts and data. The airline left me standing in the cloths I stood up in, and to Purchase new cloths for a coming 27 day... Read more

Was this review helpful? 1 0
 
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