Alamo Complaints and reviews

Alamo reviews, Alamo complaints, read Alamo reviews, find Alamo reviews, Alamo scam reports
Incorrect company
description?
Suggest changes
Industry: Rentals
Alamo social reviews and reports. Join community by posting your own comments or complaints.
  • 71 complaints
  • $45,599 claimed losses
  • $642 average
  • 4094 since Mar 28, 2008

Please try to contact   Alamo Customer Service  directly prior to posting any complaints on this site.

Had an experience with Alamo?  Submit review ›
Alamo
Main address: Alamo Contact Center Customer Care Department 63114 St. Louis MO
1(800) 445-5664, ,
Alamo reviews, Alamo complaints, read Alamo reviews, find Alamo reviews, Alamo scam reports
  • 71 complaints
  • $45,599 claimed losses
  • $642 average
Had an experience with Alamo?
Submit review ›
71 reviews found
Show first:

  • Jan 07
  • Customer Service
  • 7
  • 34
Alamo - Bad Service and unauthorized charges to my credit card

I rented a basic car for $70.00 usd for one week while in Mexico. When I got there they pulled the usual stuff, trying to get me to upgrade the car get full insurance etc. I ended up getting insurance with them for any property damages I may cause since my credit card covered my damages and I declined all further insurance. I was driving from Caccun to Telum, I stopped in Playa to eat and noticed... Read more

Was this review helpful? 2 0

  • Dec 23, 2013
  • Miami, Florida
  • Car Loan Extra Charges
  • 1
  • 46

Dear representatives, On 11/11/2013, right directly from Brazil, I made a reservation for a Mini Van Dodge Grand Caravan or Similar - Reservation Confirmation 141,728,536 in Miami Intl Arpt ( MIA ) - for a period of 03 23/11/2013 / 12/2013, to spend holidays in Miami and Orlando with my family. The referred reservation referred included the following components : Rates & Charges 4 Day(s)... Read more

Was this review helpful? 0 0

  • Nov 20, 2013
  • Phoenix, Arizona
  • Car Loan Extra Charges
  • 1
  • 38

On Nov 6th, I picked up car from Alamo which I had prepaid for $199 through my travel agent. Upon picking up the car the counter agent got me to upgrade for $16, which he did not mention was a daily charge. Upon returning the car on Nov 10, I was give a receipt for the $199 no mention of anything else. Upon arrival at home I checked my credit card and found I had been charged an extra $215... Read more

Was this review helpful? 0 0

  • Nov 13, 2013
  • Rental Service
  • 1
  • 54

November 13, 2013 To Alamo- General Manager Folio: F000856 Contract #: 000855C03 I was looking for a serious Car rental company and I thought Alamo was the one. On Nov 9th at 9:41 am I rented medium size car for one day (Located in Alamo-Ave Principal Rafael E Melgar Zona Hotelera Norte Cozumel, Quintana Roo, Mexico CP 77600) by Raúl May- Manager. Before my wife and I dropped off the vehicle,... Read more

Was this review helpful? 0 0

  • Nov 08, 2013
  • San Francisco, California
  • Bad Manager Additude
  • 1
  • 29

I had a VERY bad experience at Alamo that I need to share... My name is Jessica Di Zio, I'm from Venezuela and I've always been a loyalty customer of Alamo. Me, my family and my friends always rent cars with Alamo. Last Saturday I went to Alamo San Francisco Bush St. to rent a card (as usual). My family was here, so we had plans to go to Muir Woods. When I get there they told me they were sold... Read more

Was this review helpful? 0 0

  • Sep 27, 2013
  • Miami Beach, Florida
  • Car Rental Service
  • 3
  • 31

Arranged a car rental at Miami via a third party and the rental turned out to be via Alamo. Had selected a sizeable American model, a Jeep Grand Cherokee or similar. At the desk was a offered a KIA. In USA I wanted an American car. If I wanted a KIA I could have rented one cheaper elsewhere. The desk clerk was unmoved despite a prolonged debate after a long flight it was KIA or nothing. I... Read more

Was this review helpful? 0 0

  • Sep 21, 2013
  • Phoenix, Arizona
  • Cdw Insurance
  • 3
  • 44

One way rental from Phoenix to LasVegas. Mgr tried to upsell us to bigger model - I declined. Pitched insurance - I declined. Tried other things. Finally said, I'm just renting a car, not buying it. Was traveling with kids, was distracted.Turned around to deal with usual pre-teen spat. Turn back, Mgr gives contract form, says initial here, here, here, about 10 times. No chance to read the form.... Read more

Was this review helpful? 0 0

  • Sep 19, 2013
  • Car Rental Experience
  • 1
  • 32

I received a shamefully scraped up car from Alamo on a trip out of Norfolk, VA. Normally I would've rejected the car, but I'd already waited more than 40 minutes to even get to the rental counter, so I kept it. I took pictures of the damages and had their rep sign off on the contract about the extensive scrapes and scratches. I was assured at time of rental and at rental return there would be no... Read more

Was this review helpful? 2 0

  • Sep 16, 2013
  • Gps
  • 1
  • 20

We took out a rental on a sat Nav / GPS with a car from Alamo and well the sat Nav stopped working on the mother way leaving us a stressful time of trying to get home. Upon contacting Alamo road side assistance then getting shunted around eventually speaking with the very unhelpful Rich we got nowhere we were supposed to try and get to another location without sat nav to get a replacement. They... Read more

Was this review helpful? 0 0

  • Sep 10, 2013
  • Alamo Car Rental
  • 1
  • 30

Never had a problem with Alamo until this happened -- in May, I rented a sedan from Alamo at BWI, as my family was attending a wedding in Baltimore. A few months later, I got a letter from Alamo advising they would be charging me $70 for a parking violation -- which occurred 75 miles from where we are. Long story short -- we didn't do it, someone either messed up the contract info (Alamo) or... Read more

Was this review helpful? 0 0
 
×
You are reading about Alamo.
Filing a new complaint about
×