Rodger M Xyw

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Verified Reviewer
| map-marker San Diego, California

Talk to a Customer Care rep

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I want to talk about the product advanced AMINO formula I also want to know if its OK to take at least 30 a day I was told that you should only take 10 a day. I dont eat that much anymore. I mainly rely on the advanced amino formula now I actually believe you could survive on just advance, amino acids
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User's recommendation: They don’t have enough information about the product you’re buying

Sarah P Zoj

I did not have a good experience with customer service

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Even though I was told when I placed my order I would be notified when order shipped, it has been 4 days and no notification. I was told at the time of the order it would be delivered in five days, I am not hopeful and customer service was of no help!
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Fort Lauderdale, Florida

Had to pay return shipping for products I didn't order

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Ordered (over the phone) eight bottles of hair formula and received eight bottles of bone support. In order to get my $109.00 refunded, I had to pay for the return shipping, even though they sent the wrong product. Also, looked at the ingredients on the bone support, and it contains very basic/common ingredients and is certainly not worth the price.
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User's recommendation: Would not recommend

Steven W Nmy

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Moruya, New South Wales

I purchased advanced amino formula ,curcumitol-Q and circO2

Advanced Bionutritionals - I purchased advanced amino formula ,curcumitol-Q and circO2
Original review Feb 25, 2023
All,of these products made me so sick taken as advised by the labels .i was so close to going to the hospital ,I could hardly breath my throat was so sore and raw my stomach felt like and acid bath my mouth dried out my tongue teeth and gums so raw and painful I could hardly eat for a week.
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Preferred solution: Full refund

User's recommendation: Do not purchase anything from this company have not been able to make contact ,they are selling poison as supplements. Trying to improve my health ,Wasted so much money and made myself I’ll

Cindee Scp
map-marker Corte Madera, California

Can’t get permission to return unordered product order #0293150

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12/3/22 ordered Circ 02. Advanced Bionutritionals sent me Circutol.NOT.

Circ 02. I have tried on 12/12/22 with Jennifer, on 12/13/22 with Sheritila.

She was to send return shipping label. [never received]. On 12/30/22, I spoke to Mikehe says customer service closed until Tuesday.

Called again on 2/3/23, 2/6/23 and left my number. No response. Today, 2/8/23, I spoke to Mike [again], Chris and Brett. Brett says she is requesting a label be mailed to me.I should get it within the week.

This is label transaction I.D.

#100****. In all the years I have been doing business with advanced bionutritionals, I have never had a reason to involve customer service. [in this case, Customer Dis-service]. What an awful experience and a huge waste of my time.

They have good products, but God help you if you ever have a problem. Basically, everyone just shrugs and hopes youll just get tired and go away. Since there are so many companies who give good service and, also, have good products, who needs Advanced Bionutritionals? BTW, why is it that C/S never answers their phone???

You always have to leave a number and they never call you back. Hmmmm.

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User's recommendation: Order from a company that respects you, and your time.

Elihu Gji

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Verified Reviewer
| map-marker Woodbine, Iowa

Lack of customer service & product information

I use the bone support, onthe recommendation of a friend. It arrived quickly.

The hard, large tablet gives me gas & I wondered why it isnt in a capsule form.Its label indicates not to take with calcium supplement. I would like to know why. I use it in the evening before bed when I have an empty stomach, also label directive. I am interested in using the sleep support product but it has calcium in it so cant take w/ bone support.

Customer service was only an order taking service.

Was told I had to find a doctor, because there is no one to answer questions or give information about ABs products. Very poor integrity.

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Josee Karine A

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Verified Reviewer
| map-marker Anjou, Quebec

Power Amino are no better than sugar pills...

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I bought 3 month supply of those amino caplets. I am in my 50s. I expect change with my muscle mass etc. Nothing. I wrote to Customer Service to file a complaint about the lack of promise of this product. One agent tells me she understood my disappointment. And that is it. No refund. Nothing. It iw a waste of time and money. I workout regularly, 5 days a week, I weight trained, watched my diet, swallowed those damn tablets ...Nothing. Nada Zilch! This is a scam.
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User's recommendation: DO NOT BUY THIS PRODUCT! SAVE YOUR MONEY!!!

Elaine M Ihe

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Verified Reviewer

SCAMMED

July I ordered one product which I received in August. If it made a difference in one month I intended to reorder.

It didn't make a difference therefore I decided to not reorder.

September 26th I received 2 emails advising me my products had been shipped.

I logged into my account.

I went into my Order History and there are 2 orders for August and September.

AUTOSHIP was turned on.

I didn't make any orders for August and September nor did I turn on AUTOSHIP.

Also...there is no way in the Account to change my credit card details, cancel my account or Turn Off AUTOSHIP.

This business takes control of customer money every month without customer permission, takes advantage of people who are believing of the rants and raves about there products only to find they are being robbed. Its disgusting.

I consider their intentions and actions are in the lowest of life category.

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Loss:
$80

Preferred solution: Cancel My Account - Cancel AUTOSHIP

User's recommendation: Buyer Beware - Do Not Buy

8 comments
Otto Oeu

placed initial order and they duplicated it charging me twice called the contact us number, and advised, she said she'll send email to customer service, I requested the number for CS they said they could not cancel because it was in warehouse status, I advised this mistake was on them, Now I have to wait for the product then wait on phone another 30 minutes to talk to someone to return, thank you for the heads up on the auto ship

Joan H Fwc

SCAM from Advanced Bionutritionals. Ordered 3 bottle pack of Memory formula on 4/11/21.

Shipped it back unopened on 4/21/20. They received it on 4/26/21. Since then I have emailed them repeatedly asking for my full refund.

Nothing! Out $114.80.

Guest

This s a big problem with this company. Outdated website info, the sorriest customer department I have encounter in years.

Poorly trained cs reps, as for a manger, they either tell U manager is off till next week or just hang up. Not the company they used to be years ago when I started using them.

Guest

I found that I have the same issue. Went to cancel auto-ship on a product and there is no way to cancel and no way to change your payment information. I will not buy from this supplier again.

Zane Ris

need more info to say that it is a bad company

Guest

That's strange as I have been ordering (although not autoship) for many years and never had a problem. In fact, I was amazed with a product (I also didn't think was helping me) that they refunded not only product $, but also my shipping.

Guest
reply icon Replying to comment of Guest-1964077

get out now while your ahead

Claudean Saz
reply icon Replying to comment of Guest-1964077

if you were amazed with the product why did you return it? Curious

View more comments (7)
Renata P Mhw

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Verified Buyer
|

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Verified Reviewer

They stoled my money

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Advanced Bionutritionals - They stoled my money
Advanced Bionutritionals - They stoled my money - Image 2
Updated by user Jun 16, 2022

The blocked me on Facebook, no improvement.

Original review Jun 13, 2022
I payed , they cancelled the order after 3 weeks . No reply to the emails , no reply to messages on Facebook but they read them. Scammers and robbers !
View full review
Loss:
$105
Pros:
  • Non
Cons:
  • No response

Preferred solution: Full refund

User's recommendation: Avoid !

Anonymous
map-marker Luxembourg, Luxembourg

No answer received...

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I am asking for my order placed some time ago now. Please advise arrival in Lux Thanks Romain Kugener Luxembourg
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Anonymous
map-marker Cedar City, Utah

Unhappy with customer service and also with product

I ordered Ultimate Bone Support a few months ago and was supposed to receive two free bottles if I bought six. However, I did not receive the

two free bottles with my order and when I called to complain, I was told I should have ordered through a different website.

In addition, the product makes me nauseous on an empty stomach, which is how you are supposed to take it. I called to see if I could take it with a meal instead, since calcium interferes with the absorption. But the rep didn't know and told me to ask a doctor.

I think they should have a doctor on staff to answer such questions. I feel like I wasted my money and will not order from them again.

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User's recommendation: Don't waste your money

Renata P Mhw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Stilling money !

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Advanced Bionutritionals - Stilling money !
Updated by user Aug 01, 2022

Customer service - Sherita and Cameo not replying to my emails anymore . I sent them a pin which I got from my bank , they need it in order to return money .

They didn't , so they stoled $104. They claim they didn't take the money , I red they reviews and there is more people that they lost their money .

Why this company is allowed to do it ? I'm from Ireland so I cannot place formal complain in US .

Updated by user Jul 01, 2022

Nothing changed , still no refund. Tried to contact them on social media, they blocked me.

Original review Jul 01, 2022
Order cancelled after weeks waiting , money not returned. I contacted the card company and payment was fully processed. They claim they didn't take any payment , reading other reviews appears I am not the only one . Can any ody do something about it ? Why the authorities approve this kind of behavior ? Is this popular in US ?
View full review
Loss:
$104
Pros:
  • Have carried nutrition supplements
Cons:
  • Customer service sucks

Preferred solution: Full refund

User's recommendation: Run !

1 comment
Guest

Yikes. They do not need a pin to refund your money. These people sound like crooks.

Susan M Knd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Did not receive medicine or refund

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The Advanced memory formula was sent to the wrong address and not received. The check for $114.80 was cashed 4/12/22 and I called 5/13. I was told that the refund would be sent within 7 to 10 days, but after 12 phone calls (with average hold time about 30 minutes each time) I have not received it.
View full review
Loss:
$115
Cons:
  • Did not receive medicine or refund

Preferred solution: Full refund

Susan M Knd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Livingston, Texas

The Advanced Memory Formula was sent to the wrong address and never received.

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I was told the $114.80 would be refunded with 7 days about 2 1/2 months ago. After 12 calls ( with average hold time about 30 minutes), I have never received refund.
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User's recommendation: Do not send money to this company

Anonymous
map-marker Livingston, Texas

I did finally get 114.80 return back after not receiving supplements.

It only took over 4 months and 11 calls of about 30 minutes each. They finally called back after promising numberous times to do so, but it was only after my negative review
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User's recommendation: Make a negative review sooner. I dont know if that is what finally got response, but it might have helped.

1 comment
Izak Sik

I’m going through a similar experience. I am from Toronto, Canada.

First couple orders came in fine, and I was actually quite happy with the product (memory formula). Then I placed a bulk order of 3 bottles in March. Followed up in April, then again in May. Package showed to be delivered/returned to a location in Grapevine, Texas.

Finally they told me there’s apparently some problem going on with delivery in Canada, my order will be cancelled and I should be getting a full refund. This was early May.

Still waiting. I was able to get to talk to someone quicker by calling their order line instead of their customer service line.

Marseil G

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Verified Reviewer
| map-marker Sydney, New South Wales

I want to opt out and not answered

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I am charged for goods I dont want. Last payment was deducted on 06/07/2022 with no delivery of product. I want to cancel this service ASAP.
View full review
Loss:
$167

Preferred solution: Full refund

User's recommendation: This service is a fib! A ripoff!

About

Summary

Advanced Bionutritionals is a company that specializes in nutraceuticals and works closely with suppliers and manufacturers to ensure that all supplements are made with fresh, quality ingredients following good manufacturing practice guidelines. The company offers a wide range of products according such health concerns as Antioxidant Support, Blood Sugar Support, Bone Support, Brain & Memory Support, Cardiovascular Support, Detoxification, Digestion, Energy, Exercise Support, Oral Health Support, Eye Health, Immune Support, Inflammation, Hair and Scalp, Joint Support, Prostate Support, Vitamin Basics, Sleep Support. The leading doctors of Advanced Bionutritionals are Robert J. Rowen, Nan Kathryn Fuchs, Frank Shallenberger and Isaac Eliaz, they are always about to provide a professional consultation. Advanced Bionutritionals is based in Norcross, GA.

Advanced Bionutritionals reviews and complaints

Advanced Bionutritionals is ranked 138 out of 709 in Vitamins and Supplements category

Area Served

Worldwide

Payment Methods

VISA

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