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We wasted money on 2 of these 5 or 6 months ago. We got a family plan. The phones are awful, service is weak or non-existant. Calls are dropped ALL the time, the calls that we can make are static and garbled. Trying to change screens on this thing is very hard and may or may not change. Constantly having to call the Limited-English Speaking Customer Service, we just got cheated out of more... Read more

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I was trying to purchase more minutes for my phone and the website kept freezing up... I tried twice and it didn't work.. Their website isn't customer friendly at all...I called a rep and he put the minutes on for me.. Then when I looked on my banking it showed where three deductions was made by Tracfone..I called them back and they said they could not see the transactions on their end..which I... Read more

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Now there are two more channels that I like that are freezing up-Channel 293 Heartland Network and 630 FXM. This is pathetic service. Can't you guys fix this freezing channel and scrolling problem for good? Now my internet is really slow and is going down. If anyone is reading this, DO NOT go with Cincinnati Bell Fioptics. They have so many bugs and problems with their service and things are... Read more

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Mark Furman (owner) tried to rip me off by selling me a used phone as new. What an ***! I asked why it was taking so long to arrive, and Mark told me it was because it was shipping from China. When the phone finally arrived, to my surprise, it had been shipped from Brooklyn, New York - NOT CHINA! MARK: Is "China Warehouse" code for "eBay"??? LOL It took time to get my money back, and he did... Read more

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I bought two cell phones for 1700 dollars, canceled the service and paid all the due balance. And all of that because their very bad service. After that, Sprint is not cooperating unlocking my phones so they can be used with other domestic carriers. They claimed that phones are unlocked, however after trying with 3 other main carriers in the US, phones are not accepting their SIM cards. Also,... Read more

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i purchased my 2 teenage boys Tracfones , 1 stopped working after less than 2 weeks . i called tech support and they had me try a few techniques that did not work so they sent me an envelope to send the phone back and said they would send me a replacement phone. this was on 8-11-2015 and on 8-18-2015 i called to see if the replacement phone had been sent yet a girl told me the first ticket was... Read more

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I filed a claim to have my replacement I-phone 6 sent to me on a Wed night. According to Fedex and Asurion, my phone left the FEDex shipping facility the next day on Thursday from Fort Worth, TX and was supposed to arrive "Overnight" as Asurion claims on their website the next day (Friday) to Denton, TX (My home) which is about an hour away from Fort Worth. My phone never left Ft. Worth on... Read more

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HORRIBLE CUSTOMER SERVICE!!! We went all the way from Inez, Ky to Ashland Ky. Two hour drive thought everything went smoothly only to find out half way home we automatically stopped getting service and didn't pick it back up!! Got home and our phone numbers wasn't even showing on anything HE DIDNT ACTIVATE OUR SIMS CARD OR PHONE!! We called Ntelos we had to DRIVE 30 MINS! To get good enough... Read more

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I apply for a LIFELINE phone. Within 2 weeks i received my phone. I live in Wisconsin, but got a number in MA. I chat with them, and even sign-in into my account. My account was assign a Wisconsin number, but that number was assign to someone's else phone that is on Budget Mobile LIFELINE program too. I ask if they can change the number to a local number but they can't. They ask me to send in the... Read more

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Had used tracfone for years, bought a new phone, for some reason would not work, so I brought another phone and again it would not work, call the so called surpport help. They told me they would send me a new phone in 3 to 5 days, two week later no phone, call the support again been on phone for over an hour, being put on hold and being asked same questions, said *** with it had my mins change to... Read more

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