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i went in to petsmart (the Modesto location) their staff was not attentive to answer my questions. Wendy the cashier had a crappy attiude and gave me a dirty look and the other employee, Kristi was rude, didn't smile nor did she ask if I needed help with anything. she just parented I my friend wasn't there so after this i will not be shopping back there again. the manager didn't seem to like... Read more

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Apart from UPS sending back something I might consider possibly vital (I'm being facetious, owning ferrets in Kentucky requires food shipped in from outside) , calling the "customer service" line was a joke. Not only did they transfer me to someone out of country, but all they did was offer excuses and block my suggested solutions (I offered to drive to get it and such). The neighbour, being a... Read more

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I will never use Banfield Hospitals, they only care about money not your animal.My daughter has used the La Jolla location since her puppy was 8 weeks old. Being a first time dog owner they purchased their Puppy Care Plan under the understanding that they would save money on all a puppy needs in their first year. Every visit was at least 100 dollars and the rates are so high you pay more than you... Read more

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I exchanged a light for my turtles on the 5th by the 15th it had burnt out so I went on my lunch break today to return and get my money back. When I exchanged my original item they kept my original receipt AND gave me a 'return receipt' Well guess what ladies and gents if you don't want to shop there anymore and just want your money back you're SOL if they give you a return receipt. I was told... Read more

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Our delivery driver was very rude and unhelpful. We had a very large shipment of 600 cardboard scratch pads. He literally instructed our staff on how to help unload our shipment. One of our staff members stood outside the truck while he unloaded the entire shipment into her hands as dust and debris flew in the air and all over her while the others wheeled everything to our door. I am appalled... Read more

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Please run away from this place!!!! I took my little pug to get a health certificate to Germany, since I was moving to the country. The unprepared, and irresponsible staff not only led me to get the certificate done on the wrong date, as well did it incompletely. Because of their unprofessionalism and careless work, I was denied to embark to my last fly from Baltimore to Germany a R$ 1600 dollars... Read more

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Recently my boyfriend and I were looking into adopting a husky. So we found an ad on oodle.com about 12 weeks old husky pups for sale. I contacted the seller and he sent me pictures of all of the husky puppies and I told him which one I was interested in. And then he told me that he is no longer located in the area stated on the oodle ad. And that he relocated to Houston, TX. He said that he... Read more

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I spent $154.40 on Heartgard plus and will not use a product from China especially after reading other reviews. ...it was sent from Singapore. Oh, has some BS photocopied paper that says Australia continues to be free of some transmittable diseases WHICH HAS NOTHING TO DO WITH THESE FAKE ANIMAL DRUGS, A TOTAL ***, THESE PEOPLE ARE CROOKS. i HOPE THEY ARE HAPPY WITH MY $154.40 BECAUSE THEY WILL... Read more

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I placed an order using my debit card (***, I know). I got no email confirmation. No communication. I emailed their cust service and received no reply. I figured it is shipping from Australia so I waited a bit lnger. I then received 2 unsolicited pre paid debit cards in the mail from a bank I've never heard of. I called that bank and cancelled these debit cards. They told me they would make a... Read more

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Well I went on Petsmart.com to look for a set of pet stairs for my 13 year old Lab. I found a set that was rated for his weight 85# and they looked good in the description, so I bought them. It took 9 days to arrive after the ad said 5-6. and it arrive in a pristine condition box but the stairs were broken. I took photos of the damage and called Petsmart. The customer service guy was pleasant and... Read more

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