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Royal Solaris Hotel Cabo San Lucas My complaints: 1. Rooms all smell of heavy mold growing in air conditioning. 2. Beds smell of mold and everything has a sticky film of bad mold and slime. Drains and showers did not work well. Showers would not get hot in morning and cold water was impossible to get out of fawcetts 24-7. 3. Booked a room with 2 beds....received a metal squeaking rolling bed for... Read more

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Last year Kenyan Airways cancelled flight resulting in 2 day layover on what was meant to be a 5 hour flight from Dubai. This was because the Kenyan delay missed onward connection. This information was given in the check-in ***! Hotel accommodation was sorted for only 30% of passengers; rest had to fight it out! Full circle- today. flight from Zambia delayed 3 hours to Nairobi, Kenya Airways... Read more

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I am posting my concern here as a warning for all people who plan to use Grayhound Bus Lines in the future. My brother is in Birmingham, AL, waiting for me to buy his ticket online for the bus, when he was asked to leave the premises if he doesn't have a ticket already. His phone is now dead and has no way to receive a confirmation number to even get into the building to get his ticket at the... Read more

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Very poor customer service in retail store. I asked the check out girl a question about a table I wanted, she didn't know the answer, so she asked a male associate. He said asked"?" to help you, and he didn't even acknowledge us. She went to find the other guy, who told her no I'm not moving anything to sell a display table. There were no more tables like this one. Not only did they lose the sale... Read more

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Booking ID: IN1406B0S196780 I wish to draw your attention to many deficiencies in service by your company 1) Sales staff is least interested in servicing customers once payment is made. They simply toss matters and take no ownership for sorting out issues. 2) I had to send several reminders to your backoffice team for issuing the tour and train vouchers. Your person had falsely stated that... Read more

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On the Acela 2171 from Boston yesterday when I hear the conductor say to some passengers who were waiting in the vestibule between cars as the train arrived at the station say: "I told you not to stand there. Don't blame me if you get hurt." This was one of the more polite exchanges this guy had with passengers. Herein lies the main issue I've seen in 20 years of riding the NEC...the majority of... Read more

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My name is Evon Walker Stevenson, I booked a ticket online to Senegal Dakar, the tix was $923 and by the time I got n e-mail that I had to request, it was$984. My flight was never comfirmed, all was done was making a reservation. I have been chasing down these ifiots since March, I filed charges with the FBI, BBB, AND I talked to ISRAEL SUPERVISOR at LBF for the last 2 days and he gave me the... Read more

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They were very high pressure from the first call I should of known better and talked to my fiancé before agreeing. But I impulse bought and then read all of the reviews I honestly had no clue they were trying to buy a time share. When i talked to my fiancé he said absolutely "No" when I tried to get a refund mind you this had been 2 days they turned into huge here's saying they were out $300 by... Read more

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Frontier just came to Sioux City in June. We booked flights in Dec. They are suspending flights as of Oct. 31. I called the "rebooking hotline" and had to wait over 1/2 an hour for agent. I asked if I could just transfer the flights to Sioux Falls, 90 miles down the road. They said they would not charge a rebooking fee but I would have to pay the extra money on the tickets, over $200.00. ... Read more

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We were on the 2nd leg of our flight to Det., leaving Charlotte, NC at 7:40 AM. After we were seated, we were informed that there was a problem with the nose gear and that it was being checked out. I went to the rest rooms in the rear of the commuter plane and noticed 2 empty seats near an emergency exit. I asked the stewardess in the rear of the plane if I could move there as I have a very bad... Read more

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