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Booked and paid for flights on June 6 2014. Flight was cancelled by Airline and was told it could take up to 40 days for refund. 400 days are approaching and AirFast say their accounting department is slow. Not too slow that the money came out of our account immediately but almost a year has lapsed and the only correspondence is that which we initiate. How is this site able to still function... Read more

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I had to change my itinerary. I ended up cancelling and getting a credit. I spent 16 hours total getting the credit arranged after they told me the insurance I had purchased for trip coverage did not cover changes. During this time, I talked to at least 10 people over 2 days and maybe 10 phone calls. Now I am trying to rebook and am running into the same sort of terrible customer service. I have... Read more

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I booked a tour and I received an email that I should wait for an e mail with the confirmation. That e mail never came and the next thing I knew was the tour guide asking me why I didn´t show, I explained to her the lack of confirmation and she informed me that Viator has charged me already and the tour was confirmed. That is not true. I checked my e mail every day I did not received the... Read more

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I an using this company for the first time in an effort to rent my summer house. The customer service is absolutely the worst I have ever experienced. Impossible to find phone number. When you finally find no no one answers. If you should be fortunate enough to actually speak with someone, they won't speak english, and they have no idea what you are trying to address with them. On a scale of zero... Read more

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Private transportation booked through Apple vacations left without notifying bellmen as we were in the lobby with 6 months child calming him down. Our luggage was waiting by the car, and driver did not turn back ad he did not leave hotel gate yet and security tried to stop and ask to return. Unacceptable level of service that left us with 6 months child and possibly of missing a flight. Add comment

I arrived at the hotel at 5 pm, 5/23/15, was told unable check-in. The hotel said they informed Expedia with a case#31800755. They gave the 1-844-814-6703 for Expedia to relocate me to another hotel. The nightmare starts. I called number 5 times and waited about 2 hours without being answered. In the meantime, I tried other Expedia numbers 3 times, was put on hold, and lost in their transferring... Read more

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EXPEDIA ISN'T DOING BUSINESS ABOVE PAR. We booked a room for 3 nights in Las Vegas [Main Street Station] after Memorial Day weekend. A family emergency came up and their cancellation policy was one night [plus fees] for no show/cancel. We contacted Expedia 2 days before our arrival date. Since we would be charged the one night out of the 3 reserved, we stated we wanted to cancel the other... Read more

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Went with 3 others to Italy over Christmas break 2014. Booked a boat taxi from Venice to Marco Polo Airport through Viator as one of several tours booked through them. We followed the instructions exactly as stated on the voucher - bring the voucher to the dock and present to the boat driver. Apparently, another Spanish couple followed the same instructions. When we arrived at the dock 10... Read more

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Our tour was cancelled at the last minute because of not having enough people to fill the bus. We purchased the Globus trip insurance just in case we had to cancel. Since Globus cancelled the tour instead of us, they said it was not covered by the insurance. We would either lose $10,000 or join a tour the following week. Since we put in for our vacation dates a year in advance (my husband's... Read more

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My wife and I just returned from our third trip to Italy. All three have been wonderful, once with Insight Tours, once with Grand European Tours, and once with Gate1. I do say Gate1 was the very best. We had a flight cancellation (mechanical problem) in Denver and Gate1 (Thanks, Jen!) was on it immediately, rerouting us through Frankfurt. Even though that caused us to be late into Venice,... Read more

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