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I have used passport expediters before and had great experiences (but that was over 10 years ago!). Over two months ago, I sent my passport to Passport Express, and I honestly can say it was absolutely the WORST EXPERIENCE once could have. If I could give them zero stars I would. I am a frequent business traveler and as a result of Express Passport's negligence, I missed two important business... Read more

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phone booked 3 tickets. Bangkok-Frankfurt-Bangkok because of my long name I requested email confirming of my name before booking. received email all names where correctly spelled (my correct name is also on Expedia's data base). consequently i confirmed booking and paid for it on the phone. next, i received e-ticket with correct names. later that day got amended timetable - on the amended time... Read more

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call travelocity to book a reservation and you get an answer within 30 seconds. Call them to change a reservation and you are hold for hours. And worst still what they claimed was hotel savings in their packages are BOGUS. I was able to book the air and room directly with the airline and hotel property and end up with it being CHEAPER than your package deal. my advice, use the travelocity... Read more

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I DO NOT RECOMMEND USING THIS AGENCY. When my return flight was canceled due to weather LBF send me an e-mail: "At this point of time the airline has offered no other option but a full refund." I believed them and accepted the only offer that I THOUGHT I had. As I rebooked my flight the air line told me this was not their policy. I only had to call the airline and rebook the flight. The... Read more

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Needed a flight canceled. Never took me more than 10 minutes to get a representative on the line. However, I after talking to about 8 different reps, I soon discovered that not one was competent. One would tell me that the flight was cancelled, the other it was confirmed. One that my card would be refunded, others that my card had never been charged at all (even though it had). Was calm and... Read more

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I booked a trip to Peru through Latin Tour Dimensions, I dealt directly with Michael Steinberger. He reassured me several times that everything was taken care of, even though I hadn't received my flight numbers for the numerous flights I was taking on this trip, all within Peru. Finally I received my confirmation numbers, but all in an email and didn't look authentic. Sure enough, when it came... Read more

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Silverleaf scumbags! Don't even get me started. Silverleaf resorts is absolute garbage. They are liars, and scam artists. They will **** you over any way they can. I went through the tour that was supposed to be 1 hour. It turned into 3. They ran my credit card without permission and then told me I couldn't cancel for 5 more days. The exact amount of time you have to cancel. Add comment

I spent over 2 hours trying to reach a customer service representative to help me with an issue, to no avail. I don't understand why there are call center representatives if they do not know how to help the customer, and just transfer them to customer service, who I can never actually get a hold of. I tried to book a flight, and was charged for my departure flight but not for my return one, even... Read more

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We have had TAN for 7 years! We have taken vacations to: Delaware...every year, Cape Cod, Florida, Jersey Shore (several times), Ocean City, MD (several times),Hawaii, Outer Banks and Hilton Head. We use Excess Inventory and our regular weeks. We have given weeks as gifts, Excess Inventory as gifts and taken friends and family with us. We have stayed in lovely places and if we had an issue with a... Read more

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