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My husband, son, daughter-in-law, and myself recently traveled to Spain. For one leg of our trip (3 nights / 2 days), we used an AirBnB home. After we were back from our trip, the host filed a claim for damages stating that we had infested her home with bed bugs. She alleges that the same night of our departure, she slept in our bedroom suite and woke up the next morning with hundreds of bites... Read more

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I bought an air ticket (from Hong Kong to Incheon) from their website on 18th May 2015. The airline I bought is the HKExpress with confirmed number U43T9S. The original schedule was Hong Kong to Incheon (29th July 2015, 21:50 [GMT+8]) and Incheon back to Hong Kong (29th August 2015, 22:30). But since there were changed made by the airline company, I cancelled the schedule and successfully... Read more

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I received a call from a representative from Sundance Vacations stating that i had won a trip to 1 of 4 locations. My fiance and I chose to go to Cancun. We were told that we had to sit through a presentation in order to redeem the trip and so we did. When the presentation was through, a bunch of *** and rude sales consultants came up to chat with us about purchasing options. we kindly declined... Read more

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One Travel gave us the wrong times for our outgoing flight and return flight. They confirmed the wrong times the day before in an email. We arrived for the outbound flight two hours late as a result but the airline managed to find us seats on Air Canada. For the return flight, we looked up the correct departure time and arrived two hours early. Unfortunately, the airline did not have our names... Read more

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Worst customer service I have ever experienced. I called ten minutes after booking to change one letter in one of the three travelers names and they wanted me to pay $224 dollars to change it. Every time I asked to speak to a supervisor I got the same word track that I would have to wait on hold for a long time and that I would just be told the same thing. After asking for the third time she... Read more

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I took the travel insurance for my round trip airline ticket between San Francisco and San Diego. I then tried to change the return leg of the travel without paying the penalty, thinking my insurance would cover any additional fees. Expedia said that the insurance was only to cover the basic fee, not the re-issue fee by the Virgin America, and I would have to pay $100 for the change. They may be... Read more

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I'm a high volume user - gold + supposedly... Their Customer service is horrible. Because of my status they advertise a special tel # to get you faster service. What you get is the same foreign Operators answering the calls whom can't understand English asking you all your numbers, itinerary, phone email, etc and then they ask to transfer you to Gold +... They you get transferred and YES they... Read more

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My husband and I had taken the Grand Western Canada tour several years ago. I had traveled with Globus many times before, starting from the 1980s, so I am not a stranger to Globus. Overall, I had been satisfied with my Globus travel experience, had recommended Globus to many of my family and friends, and have never had problems like those I experienced on this trip. It began on the third day... Read more

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Twice this summer I have been in prolonged, persistent struggles because minor changes in my airline itinerary (made by the airlines) led to cancellations of my itinerary, absurd computer-generated proposals for new itineraries (adding 13 hours to my trip) -- and then struggles to get actual people on the line to re-institute a reasonable itinerary (mostly the one I had to begin with). I feel... Read more

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