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I was called 1/27/15 by someone stating they were from RCA (first lie) to buy a vacation package for the purpose of attending a presentation to increase their star rating. I was then transfered to Charlie Leon, salesrep at Spinnaker. The deal was $249 including 4 days/3 nights at Blue Water Resort at Hilton Head resort, 6 people on a 3 day cruise on carnival or Royal Caribean, $100 in "dough... Read more

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I arrived on time for my flight at JFK and found that the visa requirements had recently been changed where I was traveling. I was not allowed to board the plane and my ticket was canceled and rendered at a value of zero. Expedia was unhelpful pointing the finger at Brussels airlines. Brussels airlines claimed that I was not there for my flight, marked me as a no show, and canceled my... Read more

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THE WORST CUSTOMER SERVICE FOR A HOSTS HELP. THEY DONT KNOW ANYTHING. THEY SPEAK IN CIRCLES, DOCUMENT IN CIRCLES AND DO NOT SOLVE ANYTHING UNTIL FEW DAYS. HIRE MORE PEOPLE OR TRAIN YOUR EMPLOYEES BETTER. BY FAR THE WORST EXPERIENCE AND I WILL BE QUITING AS HOSTING FOR TRAVELERS. PEACE OF MIND IS WAY BETTER THAN A DAY STRESSED OUT BECAUSE OF SOME GUEST MAKING STORIES UP IN CIRCLES. WORST... Read more

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Travelocity sucks , I made a reservation couple of weeks ago to travel april 12 , American Airlines , they booked my trip (travelocity) and they send a email to confirm my trip everything was booked , 6 am on sunday , and when I when to AA website to check my fly , my fly was for Saturday april 11 , at 8:30 pm and spend the night at Miami airport , and fly next day to my destination , When I... Read more

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Overabundant # of calls saying I won a "prize" from bridal fair. Different rep calls each time from diff area code. Want me to meet them at a hotel in a sketchy area of city, no thank you, in order to claim prize. I would have to watch HOURS long video demos about their Co. to remain qualified for prize. One particular rep said "don't you understand how elite you are for being chosen. the prize... Read more

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I paid International Vacation Services over $3000 to take my previous time-share off my hands. They indicated it was complete - WRONG !! Royal Holiday was never notified of transfer and/or payment and continue to send letters and phone calls requesting annual fees. Mack Ridgeway was the consultant with IVS and has changed his phone and info. The company appears to have gone out of business;... Read more

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I was unable to reschedule a flight in 4 hours spent on the phone. Got dropped 2 times, first time after 2 and a half hour frustration with an incompetent agent, second time around the agent hung up on me after 40 min, the third time around got transferred to a supervisor, which then (after 45 min) transferred me directly to an airline agent. Still on the phone now and wondering whether I've... Read more

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I recently had to cancel a booking in Beijing, through ill health. I contacted Airbnb in Dublin and they guided me through the necessary steps to cancel the reservation and within a matter of hours they had not only authorised payment in full for the apartment but showed extreme kindness and understanding by also refunding their service fee because of the exceptional circumstance. This is the... Read more

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Very bad experience with Economy rental car in Bucharest. I wanted to cancel the car rental contract after I saw the car, very dirty inside, bad smell, very high millage 65.oookm and the conditions on contract. Expedia show a price and when go to take the car you find out that you have to pay much more like 12.ooo euro deposit if you don't take an extra insurance. When I drop the car they find... Read more

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In my mind Travelocity has no customer service. After airline canceled flight it took me 2.5 hours to get on another one and they wanted to charge me a change fee. I will no longer use travelocity that is the ONLY and loudest statement i can make. It was obvious their help desk was foreign as well. I was transferred to 6 different prople in the process and had to tell everyone the same... Read more

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