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I broke out major after using RE9 I was so upset as I was pushed by the consultant and also pushed a lot to sell. I wanted to see results before I decided to sell but alas all I got was full blown breakout ! The consultant to her credit was very good and I sent the products back for a refund but now I am stuck with blemishes all over my face and will have to get some peels done etc to help... Read more

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We booked our 9 day Classic Ecuador and Amazon Adventure back in June 2014 for our Jan 20, 2015 departure. This is our first tour with Gate 1 Travel and we were looking forward to it. Suddenly we got an email yesterday (Oct 29, 2014) informing us that our tour flight schedule has been changed. In fact that is NOT the whole truth. Gate 1 changed our tour from 9 days to 8 days with the flight... Read more

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Their rates are not only not the lowest available, the are in some cases, higher than what one can get directly from the airlines. I have heard many negative reports about VTG and have first hand experience that some of their agents are less than pleasant when something goes wrong. I have no idea if they are as disreputable as they are reputed to be but my first experience with them is also my... Read more

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I mailed Casablanca expressed a check for $25 to take a trip to the Riviera in Vegas but I canceled due to the restrictions. They called me back and left a message that said they just want to verify my information. Well when I called them back they gave me a hard sales pitch and I asked them, so I cannot get a refund? And they said no, you can we just want you to be able to take the vacation. I... Read more

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We flew to Lima during our trip to Machu Pichu, with GATE ONE, stayed over night and were left to our own devices for the entire day. Not being familiar with the city, I felt the least GATE ONE could have done was provide a bus trip, if not a map, for those interested in touring the city. It was a very tiring day as most of our walk was mostly uphill to the Cathedral. Gate ONE did not even... Read more

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Beyond disappointed - getting furious now at the lack of basic "support" from the support department. This whole crowd is based in India and NO ONE wants to take responsibility for anything. My wife has been trying for OVER A MONTH now with repeated phone calls to rearrange the booking times after one of the carriers cancelled a flight. We now have only 2 weeks left before the flight and we have... Read more

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I paid $300 worth of "taxes" for a trip package that I so called "won" back in 2012 and never took any of the trips due to high airfare, no vacation time, just life in general. I figured I would just write off the $300 as a lesson learned. They can't acted me 6 months ago to try to get me to pay another couple hundred bucks to renew the original package terms, because I had 18 months to book a... Read more

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I needed to put certain people in rooms together, i have booked 5 in total so called Expedia and was transferred to India.!!! They just keep you waiting on the line, and you have to repeat at least 2/3 times very loudly. They will then go over it once more, and when you print off, there is still spelling mistakes. its seems a ploy to keep you on the line.I find all call centres outside of Uk... Read more

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On October 2nd I tried to book a vacation package online, but the website wasn't working. I had to call and make the reservation over the phone. I was emailed a confirmation but never my itinerary. I had to contact customer service to get my itinerary weeks later. I then saw that they booked my flight incorrectly. I called customer service and was told 5 different things by one man - from the... Read more

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I booked a flight with Travelocity and received the confirmation and they charged my credit card. A few weeks later American Airlines changed my flights on me and so I called Travelocity on August 7th to find out my options. After being on hold for almost 1/2 an hour and speaking with someone that spoke terrible English, I was told that I was entitled to a full refund and so I told them I would... Read more

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