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On 03/20/2015 I purchased a vacation package through cheapcaribbean.com, to the Life Styles Resort in Puerto Plata, DR for my wife, two daughters and two of their friends. My wife traveled to this same resort the year prior, she loved it; she purchased her trip on groupon.com, which came with access to the resort VIP Beach, Presidential Suites pool area, and the VIP Pool. When I purchased my the... Read more

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We had purchased tickets from Alpha Guru for flights from Tampa to Amsterdam for our vacation in July (2015) In May a family member from Amsterdam tragically passed away. As we were new customers of Alpha Guru we DID take the precaution of checking with our credit card company (Citibank Visa) to insure we would be covered for a refund should anything go wrong - before purchasing tickets. As we... Read more

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my flight was cancelled by airline due to storm in feb- by their own admission they received refund from airline in a week - its july and I've yet to receive the credit to my credit card - right now I am on hold for 25 minutes and counting - this is after countless other phone calls - the flight I booked in april was also a nightmare - I have just been informed again that the refund is being... Read more

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I booked a ticket with Cheapfare guru from Los Angeles to London for $1437. Within minutes of booking online I received and email from them asking to send a photocopy of the front of my credit card.a When I asked why they told me because it was an international card.Never in all the years of traveling and I travel much,was I ever asked this before . Then I received another email telling me the... Read more

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We purchased a vacation bronze package in May 2015. We have made the payments as per the schedule of payments as payments are taken off our credit card. We have made 4 payments so far. I have been trying to book a trip with them without success. Travel Smart states that they will confirm booking within 24 to 48 hours of our call. No success there as there is always a reason why they cannot book:... Read more

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Hello, Regards with the Itinerary # 712225841975 , my name was not correctly updated in the Voucher. My First Name is "Ravishankar" but the name that was printed was "Ravi" and as I tried to called the Customer Care ,they could not assist me and guide me in updating the records rather keeps on long holds and disconnect the calls.First of am not sure ,if trained executives are part of the Customer... Read more

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A telemarketer from Global Fulfillment Services named Richard Francis called my 92 year-old mother several times to ask for $498 to reactivate her "vacation travel package". It seems that the credit card on file no longer worked. (Well, GFS had previously scammed her out of $698 on two occasions, and she closed the account.) Somehow this guy convinced her into giving him her bank account... Read more

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I tried to book a family trip for 7 pple. I called expedia, they gave me the number for group bookings, b/c the website only does up to 6 pple. I called the number, the rep coordinated flights and hotel by arranging 6 and 1 separately. After billing me for one flight, he tend told me, he couldn't book for the remaining 6! Transferred me to customer service, where they had no idea about why I was... Read more

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Hello I have been waiting for a week now, I wanted to book this accommodation in Amsterdam for 24th-26th of July, but even after sending the money I cannot see the confirmation and have not received any email for the same. I am using airbnb since past 6 months, but this time I tried booking a 5BR pent house in Amasterdam through my android application of airbnb, but it failed because the host... Read more

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The customer service rep, obviously in India, repeated everything back to me several times, and was quite nice, although difficult to communicate with. When my husband checked in at the hotel, he was told the reservation was charged to an American Express card (which we don't even have!), not the Visa I provided to the agent. Very frustrating as the Expedia agent repeated the number back to me... Read more

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