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Storage Complaints and Reviews


I am a victim of storage theft, why is it that for all needs it's the property manager, who you deal with, if you don't pay, "public storage" will try to keep and then auction off your property. I am very confused about the insurance theft coverage ordeal, public storage manager and public storage now have "nothing to do, or will do for you". How the *** is that legal, they should not be aloud to... Add comment

Have been a customer for over 3 years and I had to clean out the storage due to moving. I had paid my rent of $93 on 07/12/2014 and cleaned it out on the night of 07/22/2014. On 07/23/2014 I got a email of a receipt saying that I had a credit of 55.25 but it was non refundable. It didn't say the reason why either. I called the office and they said that their policy changed during the time of me... Read more

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Barrie Caplan Location - Went to pick up my package at the store location as I was not available at time of delivery and they would not release it to me because the shipping address was not my residential address on my driver's licence. I even provided proof of the order and all my documentation to show I am the name on the package. I was told go get my licence changed even though I explained I... Read more

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Public storage on mannehiem in Hillside, Illinois has the worst customer service ever!!!!! Hasn't even been 30 days and I have a extra 50 charge.The sales associate Brittany says it's for the last 5 days of July. Then my bill will start on August 1st. WTF?!!! Add comment

This is a climate controlled, secure access facility. We had heavy rains Friday July 18th, 2014. The roof in the center part of the main facility developed a MAJOR leak and several rows of storage units were flooded with water and severely damaged. Units that were not damaged by the water falling from the ceiling were damaged by water collecting on the floor and running under doors and into... Read more

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every few months raise and justify with postcard sent somewhere or other announcing this. no respect for customers ; just price gouge ; lure you in and then raise and raise . go elsewhere. staff try to be nice at office but staff they are pawns of corporate machine. corporate machine unresponsive and bureaucracy. no respect for long time customers. just use you. place is clean but biz... Read more

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March 24, 2014 – Tiara ***** met with David McDaniel of the North American Vanlines Pensacola office. Although his moving estimate was the highest priced ($12,691.00), Tiara opted for what she thought would be the safest choice and agreed to have them move, store, then deliver her household goods and her vehicle. Mr. McDaniel assured her that storing the goods for two months at their location... Read more

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Paid my bill every month, Was charged extra fee upon leaving after I closed out my account for removal of junk as they called it, I didn't leave a *** thing behind. I left because the place was crawling with Roach's and Rodent's and everybody was using it to store Hazardous and Toxic material's such as Fertilizer's ,Pesticides and gasoline's for lawn service work. This storage facility is used... Read more

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Hi, I paid on 7/1 125.00$ online using checking. I receive email confirmation that payment received.on 7/10 they send email the acc past due Add comment