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The facility located in Gambrills, MD 21054 is falling apart. I had 3 - 10 x 35 units since July of 1993 under the ownership of Shurgard. Public Storage "PS" took over the facility over 10 years ago. The local on-site management is great and friendly. Since the purchase by P.S. they have NOT maintained the structure as needed. It needs the following: a) New roofs b) New ceilings - coming apart... Read more

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Try tracking a package sent by USPS -- I have a package that was sent from USPS on 8/23; however, today s 8/27 the the website has no update since 8/23. If you try to call someone, nobody answers. If you want to call the number on its site to make a complaint; good Luck... it comes back to the same BS choices and no result. I believe this is the worst agency out there....I wish they could post... Read more

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Do not store at 10755 Pembroke Pines FL Cubesmart. I have been robbed twice already the general manager Shurtruel did not make a claim because I had no company insurance. I came to later find out that they offered great American insurance and confronted her about it and she said yeah but that's new. She then went in the office with a man and continued their conversation. Their was also a bottle... Read more

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Don't use these ppl. They keep charging you more. I set up a plan with manager on payment and they keep upping the cost I just got 30 days late and now they add $50 auction fee??? Now I planned on paying 206 and get my stuff out now I get an email saying I owe 269 and my due date is sept 9??????? NNNNOOOOOO so I guess I cut my losses and hope I have my old family photos hidden somewhere and NOT... Read more

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WITHIN 3 MONTHS OF MOVING IN THEY JACKED MY RENT $20 A MONTH, A FEW MONTHS LATER THEY RAISED IT ANOTHER $10 AND NOW ANOTHER $8. ONLY ONCE DID I RECEIVE A NOTICE OF RENT INCREASE. MAKE SURE YOU READ THE FINE PRINT ON THE CONTRACT. I'M PAYING ALMOST 50% MORE THAN WHEN I MOVED IN LAST YEAR. FIND SOMEPLACE ELSE!!! I WOULD HAVE MOVED SOONER BUT HAVE A BAD BACK AND HAVE TO PAY SOMEONE. I WILL BE GONE... Read more

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Absolutely awful. Give you a low quote, then come in pack everything up and charge you $1000's more. Scam. I was quoted at 1500 for 2300 pounds. They came in and charged me 2800 and they said it was over 3100 pounds without even weighin the truck. Luckily I had just moved 4 months previous and had the weight from the last movers to show they are a bunch of liars. Don't use. Add comment

Only had furniture in it but the climate control is barely there...still hot enough in the summer where it melts glue on some furniture. Some excuse or another to raise prices all the time. A woman there would readjust mine if I called and complained a couple of time. She seemed interested in customer service unlike the present "crop" of workers now. They added a cost for either insurance or... Read more

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Public storage at 601 n. Main orange ca was the worst experience of my life because I never had to deal with a roach infestation! The worst customer service, as well! Add comment

First Time - 2 years ago- we booked a 14' truck. showed up, they only gave us a cargo van. We let it slide, even though we had to make multiple trips adding mileage. Should have learned. Second Time - Booked a 14' truck for 2 days. We were paranoid because of the first time we called after booking to ensure we would have the correct truck for 2 days. we even got the guy's name we talked to. Go... Read more

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This is for the Sterling Woodland facility; They don't see any value for potential customers Some of the representative have no respect for consumers Would not recommend this place nor this company. Add comment

 
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