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Storage Complaints and Reviews


Public storage on mannehiem in Hillside, Illinois has the worst customer service ever!!!!! Hasn't even been 30 days and I have a extra 50 charge.The sales associate Brittany says it's for the last 5 days of July. Then my bill will start on August 1st. WTF?!!!

This is a climate controlled, secure access facility. We had heavy rains Friday July 18th, 2014. The roof in the center part of the main facility developed a MAJOR leak and several rows of storage units were flooded with water and severely damaged. Units that were not damaged by the water falling from the ceiling were damaged by water collecting on the floor and running under doors and into... Read more

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every few months raise and justify with postcard sent somewhere or other announcing this. no respect for customers ; just price gouge ; lure you in and then raise and raise . go elsewhere. staff try to be nice at office but staff they are pawns of corporate machine. corporate machine unresponsive and bureaucracy. no respect for long time customers. just use you. place is clean but biz... Read more

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March 24, 2014 – Tiara ***** met with David McDaniel of the North American Vanlines Pensacola office. Although his moving estimate was the highest priced ($12,691.00), Tiara opted for what she thought would be the safest choice and agreed to have them move, store, then deliver her household goods and her vehicle. Mr. McDaniel assured her that storing the goods for two months at their location... Read more

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Paid my bill every month, Was charged extra fee upon leaving after I closed out my account for removal of junk as they called it, I didn't leave a *** thing behind. I left because the place was crawling with Roach's and Rodent's and everybody was using it to store Hazardous and Toxic material's such as Fertilizer's ,Pesticides and gasoline's for lawn service work. This storage facility is used... Read more

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Hi, I paid on 7/1 125.00$ online using checking. I receive email confirmation that payment received.on 7/10 they send email the acc past due

Worse customer service ever. Rude employees force you to take insurance policy that you don't need. Property manager doesn't return calls .bolingbrook location on brook court will never return

There was mouse droppings on my totes and box one of my couch cushions was destroyed by urine from a rodent. I was paying insurance to be told that they can't do anything about rodent damage so I have a brand new not even year old couch that I had to throw away because they don't come damage that was done by rodents at their facility. Groton ct

I pay my bill in full and on time every month and I am consistently having problems getting in. It's before hours AND it's a holiday so no customer service rep is available. Not being able to access my storage when needed has happened too many times and I am not a happy customer.