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I am in the process of trying to cancel my membership. I was put on hold for 30 mins (twice!) and then hung up on before I spoke with anyone. The website has made it impossible to cancel anything online and says you need to call or chat. I resorted to the chat method once i waited over an hour and never was able to speak with anyone. When i submitted my chat Re: cancellation It would not allow... Read more

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This location is fairly new, opened March/April of 2015.. The Manager at this location is always talking *** of others. They have/had a so-called assistant manager name Taylor that played more than anything. They are not a very personable staff. The place is filthy and that is what gets me the most! If all the employees have time to "lean" - they have time to "CLEAN"!! And you see much more... Read more

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I signed up to receive a free sample of Aloha and had to submit my credit card for a small shipping fee. Little did I know that I got signed up for a monthly subscription. I was away on vacation when the package arrived and when I called to return the product for a refund they refused to take it back and only offered me a 40% refund on my $29.99 charge. Not only that but the protein powder has... Read more

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I used to work there. Abusive environment from the top down. Unqualified management. They don't care for their members. They taught us (employees) how to intelligently screw people. Add comment

I ordered the facial creams and received the kit which included facial cleanser. 3 months later I received another refill of everything. I called and requested to get night cream in place of the facial cleanser. I was told that it would be shipped out and that my credit card would be charged for it in 3 monthly billings. I never received the cream and was charged for 2 months. When I noticed... Read more

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I just joined Plant Fitness and love the extremely kind and helpful employees. The equipment is beautiful, well maintained and clean. I will be a loyal user for many years to come. So thankful I found Planet Fitness. I'm 72 years old and they went out of their way to show me the equipment that would help me. They have plenty of equipment that will help but not harm an senior member. There... Read more

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I visited the ***'s in Philadelphia Mills mall in Philadelphia with my mom, to return a pair of men's tights. My father was sick at home and could not try them on until we bought them. They did not fit, so we went to return them today....and the cashier looked puzzled as ***. She was rude, saying "ain' nothin wrong with this". My mom answered, "it doesn't fit him!" She then explained that my... Read more

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We have had a WONDERFUL trainer, Leon, for a number of months and had an appointment today, as usual. We checked in and no one mentioned that he had "been suspended". We went to the front desk when we could not see him in the gym and it was time for our session. That is when we were told he had "been suspended". All they said was that was no on available to train us today and they "were... Read more

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  • From mobile
  • Total Gym
  • 18 hours ago
  • by anonymous
  • #691284

Well l ordered my total gym machine @$829. But they arec charging me on my credit also they want me to pay double amount. Their customer service is poor n don't trust total gym. Add comment

Top Notch Staff: It starts there and they are a perfect 13 on a scale of one to 10 for politeness and listening to their clients. They are attentive and responsive and you cant ask for more from an inexpensive neighborhood gym! Congratulations to Human Resources at Planet Fitness, you take big risks hiring you people and they must have been meticulous since Grand Prairie has a professional... Read more

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