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Wow! I am extremely surprised to read all the negativity on this site towards MBAM - as a computer technician, I love MBAM! That being said, I do agree that their customer service can be lacking at times. I've never had a lot of reasons to contact their customer service... but when I do it is hard to have to wait so long for a response - 24-36 hours in most cases (***even for the enterprise... Read more

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I purchased a years protection from McAfee and that very day I started to receive malware or viruses when i called I was directed to a rep who spoke very broken english and said he could fix it if I paid an additional 250.00 I informed him that I suspected they had infected my computer to get an additional fee(I still do) he called my a mother f____ker and hung up since then I have received more... Read more

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I filled out the paperwork correctly, made copies, and submitted my rebate form. After ten weeks and no rebate, McAfee tells me that they cannot prove ownership, and I have to jump through more hoops to get it. Hello, customer service. So now, I'm supposed to wait 4-6 weeks for a check.....which will probably never come. I think they count on people giving up and forgetting about it. I think... Read more

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The support person who was helping me with a problem that doesn't allow me to use their product Money Pro, stopped responding and I have haven't herd from her since 4/29. I have also asked for a refund of my purchase price multiple times both through her and on the site and have received no answer. The issue has to do with the acceptance of my OTX files in Money Pro. Since the product cannot... Read more

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I bought folder lock 7 for windows 8.1 from Newsoftwares.net. In the past few months I have been having problems with it too numerous to go into here. I contacted customer support and was never given any answers. I did download another version that they sent but it did not help. I told them I have locked files that I couldn't get to and did not get a response. After SEVERAL un-answered e-mails... Read more

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Have used this product for several years now. Moved and just bought it again, as I had such a positive experience. Aside from having an installation problem at first, I was then helped by Michael, and the installation went very smoothly, just like the first time, years ago. No!...I do NOT work for the company. I DO have a question and I have a phone number that I can call to get it answered. ... Read more

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I'm a small business with few e-commerce transactions. I've used QBooks since the mid 90's, so when approached about a few card reader I accepted a free trail with no strings attached that would end in 2 months. I am a 100% disabled combat Marine from the Viet Nam era still battling with Agent Orange and wounds that hospitalize me from time to time. Intuitt did not shut off the account as the... Read more

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Well first I tried the version to monitor my daughters Mac.. It seemed every 6 weeks it lost connection to Webwatcher and I had to get my hands on the laptop and reinstall. This went on month after month and support couldn't help so I ended up not renewing. Instead I thought I would try the iphone version. Well again the reality is that out of 4 months, only the first month seemed to work. Tech... Read more

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I purchased licences for 2 computers in April and August 2014, product worked well, however monitored report items gradually disappeared on CP1, commencing with Facebook then Webseach followed by email, Skype until only keystrokes reported. Email help reply useless waffle. PC2 displayed same symptoms and now no report at all. LiveChat will not go through after Mary told me to wait 24 to 48 hours... Read more

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Looked at my cc account and there was a fraudulent charge from Avast. Contacted my CC card. They gave me Avast Tel #. Called number and was instructed to go to support.avast.com . Went to site and since I am not a subscriber unable to file a "ticket". Went and found a backdoor to get into the site. Filed a complaint. 2 days later got an email stating that I may be able to get a refund but need... Read more

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