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When I bought my machine, they were so happy to give this to me. I WANT IT GONE! It pops up, bugs the *** out of you! I did not want 'GEEK SQUAD'. IF I WOULD HAVE BEEN SAVY ENOUGH, I would have pitched it in the bathroom at the local gas station. Why cannot companies like this just sell us a product, offer this 'GREAD Squad' as a option? I will never by anything with this company again, and when... Read more

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Good company, but you can only get them through email and they do not have a phone number. I've been dealing with them for over a week and you have to write them time after time just to get a response and all they will tell you is, we answer within 24 hours. Huh? If there was only another company with the same brand like Socialengine. Their customer service skills is terrible and I don't know... Read more

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Had their service check my computer, cleaned up and recommended 2 software packages. After installing had to contact 4 times in week to resolve uncorrected problems. Then day after protection software installed a virus attacked my files (that their software didn't stop) and locked up 6,000 family pictures taken over last 10 years. Can't access and ATS says they can't do anything. Then got... Read more

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I have just realized that I got 65 euros charged for renewal of my account last year. I did not see any email from Norton and the amount charged is more than 3 times higher than I payed before. First, Norton kept my auto renewal by default (cheating!) and second, they charged 45 euros extra costs without any notification (illegal!). This is ridiculous and I am not sure where to complain as they... Read more

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Had trouble with Malware on my computer - downloaded and installed Avast Premier - seemed to take care of the problem. Part of the program has a thing called "GrimeFighter" ran that and got messages saying things can be cleaned up on the computer but needed to subscribe to this service...So like an *** I signed up for a 2 year deal thinking I was to get Avast Premium in the deal (*** on my part)... Read more

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I had the same issue. I was calling to cancel my subscription with mcafee and I noticed she said guruaid but she said she worked for them and could take care of the problem. She ran all sorts of scans told me I have no space on my computer. I use this computer only for one limited purpose so I found this hard to believe. She held me hostage on the phone and told me they could take care of the... Read more

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I bought their version on line and paid the forty dollar fee. I ran one utility twice and then three days later after a full scan tried to complete the cleanup. They said my license had expired. I called them and initiated a remote session. They took forever and then began scanning my machine while on remote so 'they could tell where my issues were coming from'. I found this to be more than a... Read more

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Panda offers both free and paid technical support. Free support comes in the form of FAQs, forums and video tutorials. We found these good resources, but hard to locate on their webpage. There is also a "wizard" option, but instead of helping narrow your help search, it's actually an email form. Paid support is another issue altogether. Panda outsources their support to an all-inclusive... Read more

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My computer was running slow so I contacted MS tech support who unknowingly connected me to GuruAid. It all sounded good so I foolishly purchased 3 year service plan for $399.99. They told me they tuned up my computer, but couldn't do anything about the speed which was the problem to begin with. I switched from AT&T which only offered .06 download to Time Warner Cable with 16.2 download... Read more

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I was trying to repair a problem with my computer. It offered a free trial and had good reviews on it's site. Once downloaded it attaches itself to everything and can't be deleted. There is no phone # to call way to contact or an e-mail address to ask for help. There doesn't seem to be anyway to contact the company. I can no longer get online normally. Almost every program I try to open,... Read more

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