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Household Services Complaints and Reviews

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When you contact the local office, you end up in a call center on the other side of the country. I had scheduled service, no one showed for the appointment, and the customer rep looking into the oversight put me on hold for about 5-7 minutes... at which time the call transferred somewhere else, and she suggested (instead of continuing to assist me) that I call back the 800 # and start over.... Read more

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  • From mobile
  • Jan Pro
  • 23 hours ago
  • #713122

I was so violated and I still plan a law suit but I just want future franchisees to beware. Add comment

I signed up for pest control service with the understanding that they would come inside for each visit. I stayed home to wait for the service on the day they were to come. I heard someone outside, by the time I went out they were gone. I called and they said they only come in when requested in advance. Not what I was told by the salesman. I think they only spray water as I still have wasps... Read more

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Had Stanley Steemer out on May 27th and it took this long for my temper to calm down. They did an awful job! Did not move some of the furniture, end tables, etc but moved the heavy furniture! The "boss" was very rude and boy did he have an attitude. He told me they could not get the high traffic areas cleaned because I didn't vacuum everyday! When they left all I had were wet stained rugs. ... Read more

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Do NOT use this Company!!! They have continued to charge us for a house we have moved from and when we have refused to pay them stating we gave notice and no longer live there, they have handed it over to a collection agency for 68.00. We take our credit score seriously and this company sends us threatening letters every week. We not only mailed out notification of our move but we also provided... Read more

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I worked as a Leaf Filter sales rep for about a year (in 2013). everything bad you have posted is true - and there's more. At the Friday morning sales meetings the reps and managers sit around a table laughing about the sales they made - mostly who could come up with a better lie to get a customer's signature. The reason they install jobs so fast . . is so customers don't wise up and cancel -... Read more

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Had a very unpleasent experience with orkin company i did not get the same service at home that I was told when I called there inspection was no longer then maybe 1mins long if that!! customer service was very rude when i called back for someone else to do the job correctly so this was such a waste of money I would not recommend anyone to use this company I am completely done with this company... Read more

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A call was made on September 28th, and after $381 was paid to have the main drain snaked, there was a leak in the new plug that was put in by the technician (David Pieper). A call was made on October 6th am to request someone to come fix it. A call was received on October 7th @ 10:08 am to let us know someone would be here to look at it, but we may have to pay a service fee. We don't think it... Read more

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I hate HomeTeam Pest Defense. It is my opinion, that they sell the worst termite protection service possible. Their Sentricon system failed to protect my home from termites, and then they have refused responsibility for the damages. I paid HomeTeam to protect my home from termites for 5 years. I paid HomeTeam for a $1 million dollar warranty to pay for termite damage should it occur. Read more

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  • From mobile
  • Terminix
  • 2 days ago
  • #712429

The service didn't work and then when you call back to discuss your dissatisfaction they tell you that you have a year contract and still have to pay. I was promised return phone calls that never happened and the manager definitely showed that a contract was worth losing future clients and leaving a current customer with the notion that good customer service is not their priority. Add comment

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