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Household Services Complaints and Reviews

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Having a flooded floor is stressful enough; you frantically try to figure who to call and what's the associated cost. Having a Home Warranty allowed me the peace of mind. I knew who I needed to call and what it was going to cost me. That alone is priceless. Angela Rhodes Read more

Worst esperience ever i called with home ac problem they sent company out and their "educated guess"was a dog had been urinating on outdoor alum coil and caused it too rot lol my yard is fenced in i have no amimals so they tell me im entitled too a 2nd opinion with a different one of their companies they use " i couldnt call someone i wanted too" had too use who they referred. So i said ok... Read more

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Worst Service in Repair. 3 days waiting for service and they keep canceling. They never call to cancel I have to call to find out .They only have 1 employee to do the work and the employee now is at the hospital. Try to call every day but same results. Managers don't do anything to resolve the issue. Phone employees have no clue of the dispatch or fort Lauderdale office. Now service is schedule... Read more

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It is now day 5 of our air conditioner being out. It went out on Sunday but of course they are not open. Their policy is to give the independent contractor two days to contact you before you call them. At best, sometime on day 3 you will be able to set up an appointment for day four. The service tech (an independent contractor of an independent contractor) changed the fan motor which then went... Read more

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Monitronics is a joke when it comes to cancellation. You will be sorry if you call. Very rude and the clerks cannot do it. A letter must be written! Add comment

I give the customer service reps (-10). They are rude, I called to advise that someone was at my home to let the driver in. The CSR in Concord was very rude and stated there should have been someone there the 1st time. I explained the person did not hear the knock. Her reply "not their problem". I reply someone will be there until noon to let him in to inspect tank before 1st delivery. She hung... Read more

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Horrible company! Overpriced and terrible communication. We are finished with them. Cant get billing straight. Nothing good about this company. Waiting & waiting for them to come get their tank Add comment

Mr. Appliance continued to say that they were waiting for Frigidaire to approve warranty ordering of a part. I stayed online for 30 minutes with Frigidaire to make sure authorization was all set. The service was scheduled, received a confirming email about the scheduled repair and then Mr. Appliance did not show up as scheduled. After waiting online for them to answer, they told me that the... Read more

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WE CALLED THIS CARPET PLACE TO GET A QUOTE. EVERYTHING WAD DONE ONLINE. THEY HAD YOU ORDER YOUR CARPET VIA THE WEBSITE AND THE A REP CAME ON BUT THEY WERE RUSHING YOU THROUGH THE PROCESS WITHOUT GIVING YOU TIME TO READ. YOU ALSO SIGNED THE CONTRACT ONLINE AND AT THE END, YOU DID NOT GET A COPY OF THE CONTRACT. I MADE A CHANGE THE NEXT DAY BY CALLING LETTING THEM KNOW THAT I WANTED A DIFFERENT... Read more

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My wife has been a Monitronics customer for almost 20 years. I married her 2 years ago and we decided that we no longer wanted their service. The process of cancelling the service was incredibly difficult and unethical. We first had to go through a several trial and error processes of going through a long sequence of automated phone selections. They do not provide a cancellation of service... Read more

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