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Their office is outside the airport on a mobile unit in an undeveloped lot. Upon arrival at Cancun airport, the price was 50% higher than the internet reservation. That is why they can quote lower prices but then you end up paying more than their competitors. The lady at their office should be fired and offered as an example of how not to deal with customers. The worst customer experience ever.... Read more

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Their office is outside the airport on a mobile unit in an undeveloped lot. Upon arrival at Cancun airport, the price was 50% higher than the internet reservation. That is why the can quote lower prices but then you end up paying more than the competitors. The lady at their office should be fired and offered as an example of how not to deal with customers. The worst customer experience ever. The... Read more

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Enterprise Ontario ca. I rent on July 30, 2014 then I return the car in Walnut Ca. Enterprise on August 23, 2014 3pm. Kelly the employee in enterprise Ontario ca. Keep charging my ATM card. The charges she made in my card was $675 plus my deposit 300 never refund me any. She keep tx me that I need to pay 218.26 fri August 23. But when I return the car in walnut ca. Enterprise they don't charge... Read more

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My mentally handicapped son responded to a Facebook offer informing him that he won a free lap with G1 Tour. He was then contacted and the salesperson conned him into spending $350 for 4 extra laps. We have been trying to get reimbursed as my son although he does have a driver's license would not be able to drive those vehicle. A company sales person who we first contacted by the name of Laurence... Read more

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Hello, I would like to file a complaint about my rental experience and humiliation and lack of respect and unprofessional manner in which Jon-Martin Molaghan (Manager) treated me tonight. The location is 308 Belmont Street, Worcester, MA 01604. They picked me up and dropped me off after an unprofessional response and humiliation. My car is completely disabled and when asked to please give me... Read more

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i landed and called the 1-800 #, directions were given clearly and there was no confusion finding the pick up area. The shuttle was there upon my arrival, and the driver was very friendly. The location was not far from the airport at all and the staff was very kind and helpful. The rental process was quick and easy and i was in my car with the direction i needed in about 10 minutes time. Finding... Read more

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Debit Card Users Beware and read this.. Priceline and the car rental company are equally to blame for our potentially disastrous experience. My wife and I booked a week car rental at PVD Airport through Priceline's Name Your Own Price option and Thrifty Car Rental was selected by Priceline. When I checked the Debit Card box to confirm the reservation there was a notice that said the deposit would... Read more

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I live in the area and booked online for a trip the night before leaving. When I arrived, there was a line, and an employee stated the reason for the long wait was that the computers went down, which I did not believe. When I got to the counter, they asked for my reservation number (why is this needed if there is no system running). He then stated that as a local renter, I needed to show proof of... Read more

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My girlfriend booked a car for two weeks left it at home while away on business for 2 days came home to find her house had been burgled all personal belongings had been stolen her tv her sons Xbox and unfortunately the hire car we informed the police and europcar immediately they told us not to worry and that what insurance was for the police found the car and there was no damage to it and it was... Read more

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ARRIVED IN LAS VEGAS AT AROUND 1130PM. SERVICE FROM THE SHUTLE DRIVER WAS AWFUL! ARRIVED AT CAR RENTAL BUILDING AND CHECKED OUT THE CAR AT THE COUNTER. PROCEEDED TO GO AND GET CAR AND WAS TOLD TO GO OVER AND THE WHITE ONE WAS OURS, ASKED WHICH ONE AND WAS TOLD "THE ONE IN FRONT OF YOU". WELL THERE WERE 3 WHITES ONES IN FRONT OF ME. SO SORRY TO BUG YOU MR. FOX CAR RENTAL WHILE YOU ARE SMOKING AND... Read more

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