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On 12 October my friends and I had the misfortune of renting a car from Green Motion office at Hilton Metropole in London. First of all, we were greeted by a very unprofessional and rude clerk who continuously divided his attention between us and numerous phone calls he kept receiving. Needless to say, it took us nearly an hour to rent a car and when we kindly pointed out that all the paper... Read more

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they try to sucker you to make more money and they never put down how much damage is on the vehicleI checked this vehicle approximately 1100 todayand there was a lot of scratches good sized dings they would not put it on the actual contract.and they have every excuse to screw with youthat is totally wrongif you have a reservation on a compact car and they don't have it will try to get more money... Read more

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In August 26, 2014 Doral Hyundai in Doral, Florida sent me to Enterprise Rent a Car, due to transmission repairs on my Elentra since they did not have a courtesy car available. On arrival there were only three (3) other customers waiting. I told the rental agent I just wanted something small and economical. I was assigned a Chrysler 200 series convertible. This car needed to be cleaned and... Read more

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We were RUSHED AS SOON AS HE SHOWED UP. They were double booked for the day so he made had to push us out as soon as possible. While paying him cash he unprofessionally demanded that tip wasn’t included. A tip is based on performance of an individual and all he did was drive the limo bus. There was chew tobacco in one of the cup holders when we first got in there. Also the radio wasn’t working or... Read more

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6-20-14 I reserved a Budget 16’ truck for 7-12-14 (three weeks ahead)-- the confirmation message was “Congratulations! You’re Finished” 7-11-14 Voicemail left at 5:07 p.m. and received about 5:30 p.m. (the night before the move) from the vendor essentially saying: “We don’t have a truck for you; you can call the 800# to see if they can find a truck.” I had people arriving 9:00 a.m. the next... Read more

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They charged us for scratches that were on the car when we got it. So now they're claiming over $500 in damage when we didn't put so much as a ding in the car. They are cheats and crooks. Add comment

     

Rented a car and stated to the guy at the desk that I would only be driving the car for a maximum of three hours. He offered me the gas option which I took. He told me the price was $1.25 a litre but never mentioned that I would have to pay a full tank for which I was $180. There is a gas station next door to their location. Nobody will talk to me about it and I am told that a manager will call... Read more

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I rented with Enterprise (7919 W Broad St Richmond Va) while my car was being repaired due to an accident. I opted for the damage waiver and was told that I could cancel it at any time. I was charged $100 after day five. Normally payment is due when you return the car. I canceled the waiver on the day I was charged. I called twice to verify and was told I would not be charged anything additional.... Read more

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We reserved a car through Expedia when booking our trip to Vegas. We decided to upgrade to a 2015 Impala,which was brand new, and specifically asked for satellite radio. Once on the road we found satellite radio wouldn't work. Regardless, our trip continued for 12 days and then returned it to Las Vegas airport where we had picked it up. Explaining this to the woman in the return booth got us the... Read more

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Sept 2014 I rented an SUV from Dollar at Dulles airport. 1 month later I received a bill for $206.50 for alleged EZ pass toll violations and fees. I contested the charges stating that I was at family functions in Reston and Stirling VA. at the time of the alleged violations in Baltimore and Delaware. I asked for photo proof from EZ pass with time stamp and date. I filed a complaint. Nothing was... Read more

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