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So back in December I rented a car for a holiday trip. There was the usual issues when picking up a rental but nothing out of the ordinary. While returning home the day before returning the car a semi truck kicked up a rock and chipped the windshield. When returning the car I was forthcoming with that information. I had agreed to put up a $100 deposit and forgo the offered insurance. When I returned the car the man at the office said they would keep my deposit and that would cover the cost of the windshield in the car. I was bothered by... Read more

Was this review helpful? 7 20

Apparently, I am only one of many who have been targeted by this scam, and something needs to be done about it. Here are the details: On June 14, 2011, I had an appointment for my car to be serviced at Metro Volkswagen in Irving, Texas. They had promised a loaner vehicle, but due to a shortage of cars because of recent hailstorms, they arranged instead a rental vehicle from Enterprise Rent-a-Car. At the Enterprise office (3910 W. Airport Freeway, Irving, Texas), the Enterprise counter agent, Joe, told me the only vehicle they had available... Read more

Was this review helpful? 113 46

I rented April 6, 2013. Paid my rental fees plus a deposit (which is required when you use a debt card, not to mention a pay check stub as well). I was to return two days later but extended my rental until April 12, 2013. When I brough the car back was told the deposit would be returned to my card. Fast forward to today, April 19, 2013 contacted bank no deposit from Enterprise pending, contacted Enterprise only to hear that they changed my rental rate mid week (without informing me) and with taxes and fees from renting at an airport location... Read more

Was this review helpful? 15 8

Enterprise's current TV ads about 'caring' and 'wanting to fix your problems, even if you didn't rent from their particular agency', are certainly NOT what we experienced! On 21 Dec, we (6 of us, 3 were children) rented a family van in Utah, then traveled to Sacramento CA for Christmas. On Dec. 23, while on I-80 just minutes from San Francisco, we were involved in a 4-car pile-up. We stopped in time but the car behind us couldn't stop and hit us from behind, plowing our rental van into a stopped truck. The van was totaled. We immediately... Read more

Was this review helpful? 9 2

1-I went there to buy rims and tires for my car,so they sold me a set of used rims for 2,500 at first i was paying 400 every 2 weeks to get the 90 days same as cash *** but when i tried to make my last payment they told me I was 2 days late. 2-One of the rims was broken so when i tried to clam the warranty they told me that it only covers pealing chrome,MY RIMS ARE Black every time i went there they only put air in the tires charged me for it and then claimed that everything was fine. Most of the time they have some thug harassing and calling... Read more

Was this review helpful? 29 17

Enterprise Rent A Car - ENTERPRISE FALSE HAIL DAMAGE CLAIMS
1 of 2

In May of 2014, through the recommendation of my insurance co., I rented a car from Enterprise while my car was being repaired. When I picked up the vehicle, I notice it was scuffed, scratched, scraped, dinged and just generally very worn. I pointed this out to the employee and was told that was normal wear and tear and was already noted from previous renters. This walk around took all of 15 seconds. During the time I had the car (a couple weeks), there was a storm. Nevermind that the car was parked in the garage during this storm. That... Read more

Was this review helpful? 15 0

Let me start by saying I began renting from Enterprise back in 1980 after I returned home from the US Navy. That makes me a 30 year customer. My problem started when I rented a vehicle on 1/14/12 in order to drive out to see my 5 year old grandson graduate from his swimming class. The day before pickup I called and requested a specific vehicle within the class of car I had reserved. When I arrived the assistant "manager" not only lied to me about the availability of the car I had requested but had NO vehicle there to fulfill my reservation.... Read more

Was this review helpful? 15 9

This truck dealer has a "deal with no credit check". What they fail to let everyone know is that is a rental program. You are paying the truck monthly for a year or two and it doesn't even go towards the purchase. Also aside from their down payment which ranges from $5000 to $8500 you have to pay an application fee of $495 which you do not get back even if you do not want to buy a truck after you find out all this. You also have to pay $950 closing fees and you have to buy their tags because even though you have your own authority and your... Read more

Was this review helpful? 30 8

In August last year, I flew into Athens airport (Greece) with my wife and children for a three week holiday. We flew with EasyJet and through EasyJet booked a hire vehicle with Europcar. At the Europcar counter at the airport the gentlemen in question refused to give me the vehicle claiming that my drivers license was not valid as it was a South African drivers license. I have been renting cars for over 15 years in Europe including countries such as the UK, Germany, Spain and almost every year for the last 14 years, Greece. This is the... Read more

Was this review helpful? 1 0

I bought a set of rims and tires for my H2 hummer, which they had to order. They took my money and it took them 3 months to get the rims, and tried to give me street tires instead of the all terrain. What a dam joke, they made me ride like that for 2 months. Made all my payments on time, when I finally got the right tires they tried to up the price. After paying them off in 90 days I found out I was supposed to get a week free for paying on time. Sorry, after the contract has been paid there's no refunds! Very shady people and the little... Read more

Was this review helpful? 46 128
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