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We picked up our VW Polo on Mon Aug 25,2014 around 3pm at the Heathrow facility located at a Holiday Inn. It was a gloomy, rainy day and the car was covered with rain drops. After waiting 20-25 min for car we inspected in a casual way and I made to comment to employee that with all the drops on the car it would be easy to miss a small scratch/dent. Little did I know how prophetic those words... Read more

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Booked on the phone - got confirmation in writing that the grand Total: $71.64 is what I will pay when I pick up car. WRONG I paid more then double. They claim at the counter that all these different things were mandatory. I needed the car so I took it. When I called the 800 number when I came back they told me I only paid 71.64. When I sent them a copy of the bill (158.93) they said they... Read more

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We ordered a convertible long before our holiday from Milan airport. We got a Citröen DS3. It is NOT a convertible. I has ONLY one big sunroof. It did NOT live up to the expectations of a completely open car. And there are not room for 2 normale suitcases, it also was a very noisy car and The sun reflected in the dash bord om the passenger side. In DK this car at Europvcar is not consitered as a... Read more

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After waiting 25 minutes at the airport, I had to get a taxi to get to the Dollar rental car office at Chicago airport.I thought the nightmare had ended, but then I got the car and they told me I should fill the car near the airport and show the receipt. I did filled the car at O'hare Oasis Gas station near the airport and I gave the receipt. When I got home they sent the receipt of the charges... Read more

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They charged 40 € for plastic wheele damage witout giving any information and asking any permission from Catania. Moreover, after 1 month they blocked 1072 Euro witout any permission and further information. I can not reach to headquarter and also local Catania office. Do not rent a bike from them! Add comment

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Rented a car for seven days at Payless rental car at the Jacksonville international airport...the amount was supposed to be 150.43. They charged me 150.43 two times, once on August 22 and again on August 23. Even though I've sent them a copy of my bank statement clearly showing them the transactions, they still haven't returned my 150.43 They keep stating that the bank still has a hold on my acct... Read more

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I rented a small Chevrolet online from Avis for 5 days. Shortly after I received a conformation from Avis saying that the total for 5 days, including taxes and surcharges and navigation would be $359.37. Once I arrived in Albuquerque airport and presented a print of my conformation, all of a sudden I was faced with a charge of $426.25!! To my question of why are the charges higher than what I was... Read more

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I just had a terrible experience with enterprise car rental. I Made a reservation but when I arrived the manager & her team stated"they didn't have any car. Just because your reservation is confirmed does not mean they will have a car when U arrive at the location. If U didn't get a phone from them, the confirmation does not mean anything. Because it's a holiday the system can't keep up."... Read more

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Lax bus wait over half an hour. Many people waiting. Mary said if you don't like it go next door to national. I said I will do exactly that every time I rent a car. Manager said buses were sitting as drivers were on break Add comment

We had a car reserved in frankfurt germany airport. We had arranged for insurance coverage through our credit card company. When we finally got to the desk, we were told our credit card insurance could not be excepted. So natually we had to buy theirs. Then when my husband went to pay for the car, he was told that his card would not work. We were forced to use another xard, with a much larger... Read more

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