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These guys are terrible. They tried to rent out a dirty car to me that smelled of cigarette smoke, and had bubble gum smeared on the front seats of the car. These employees are rude and inept. The office is unkempt as it's operated by a bunch of boys. When I filed a complaint it was forwarded to the Regional Office Manager, who is also in Sterling, and my concerns were ignored. A week later... Read more

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After dealing with the Enterprise location on west 8 mile in royal oak michigan I would rather buy a second car so I wouldn't ever have to deal with this company ever again. Had a far better experience with the in house car dealership location in Southfield michigan. Add comment

I've rented car in England (Northampton). Everything was ok, personnel very friendly and all process went fast and was happy that I chose this company. Problem starts two weeks later when I realize that the refund I paid (200 £) did not return to my bank account. Today is exactly 3 months that car has been returned to the company and I did not get my money back from them. Easy to take money but... Read more

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We took our RV into the Woodvillage, OR service center for a couple of warranty items. They kept our RV for 2 months with one raggedy excuse after another as to why it was taking so long. When we got our RV back, the inside was filthy with material dust and debris throughout the inside (obvious they didn't clean up after doing the work). One of our fenders was knocked loose (brand new RV) and... Read more

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I booked with usave through travelocity and arrived on time to pick up my rental .Upon arriving was told they need a copy of my car insurance policy from home ? I let him know I did not carry that with me but my major credit card would cover any liabilities .No I need your insurance papers was his sharp reply ! What was the cost of thier daily insurance I asked ? $40 per day for a car that was... Read more

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Hired a car from green motion in central London for a period of 4 weeks. The car was handed to me in a very dark corner of the Hotel car park after a very quick inspection, pointing out only 1 damage to the front bumper. On the return of the car, the member of staff who I had to hand in the keys to, asked me to drive to a very bright spot in the car park & started what I can describe as a... Read more

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If it was possible to give -5 stars I would do it in a heartbeat. Avis is the worst rental car place I've ever had the disgrace to come across. Being that they work with legal contracts they lack the training and knowledge or compassion to go over the costs and what it is you are agreeing to. I rented a car for a day that i was told would cost me $250. I was never told that because I chose not to... Read more

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I reserved a truck and when I showed up at 830am to pick it up I was informed that they don't have one and that they tried to call me last night. They never called me to tell that there wasn't one available. Then they give me a number to call for customer service well after 2hrs on hold I finally get throw. They say that a inventory person will find one and call me back from 15 mins to 2hrs. What... Read more

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I rented a vehicle in Las Vegas and was charged 150.00 on my card over what was the rental. The total amount was charged to my card and when I called, the person who answered told me the extra would take 7-10days to refund. She was very rude and hung up on me. I'll never rent from them again!!!! Add comment

Horrible , do not go there. We made a reservation two weeks ahead of time and reserved a baby car seat. When we got there, they offered a booster seat which is not legal For a child the age and weight of ours. We had to call a friend to bring an appropriate seat. Not sure what we would have done in a strange town with no friends available. Then when my daughter returned the car 5 hours early... Read more

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