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Went to buy tires at the location in Pasadena, Tx bad customer service.when I signed the contract they told me that I would get $100 credit because I already had paid off two other sets of tires when I asked them to make sure what my balance would be they were like what $100. they explain to me what my payments would be and every time they take a payment its for a different amount. they get... Read more

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We rented at Pheonix Airport. This place is just not honest and customer service is not a priority. I initially rented a car for 1 week and 5 days. Upon return was charged for two weeks because I was told I rented at the "weekly rate". I had to catch a flight so no time to argue. Once home I had to phone to be credited two days which I eventually got but I had to be extremely assertive to make... Read more

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PLEASE NOTE THE ONLY WAY I COULD PUBLISH THIS IS BY GIVING AN UNDESERVING ONE STAR! My name is Kevin Panko. My Member #: T72R###. I have been a solid and devoted Enterprise Rent-A-Car customer for many many years. On Saturday May 2nd that all came to an end. What I will Say is that a newly recent Manager from Red Deer was transferred to the Medicine Hat location. His Name is Lawrence Porter. ... Read more

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Please be very careful when renting with Payless Car Rentals. The company is a rip off. I recently as of May 26th 2015 returned a rental car at the location in Memphis TN. They found two reservations in the system. I found a rate lower and immediately prepaid with Payless. I printed and highlighted confirmation number and presented it to the agent and pick up. They found a different reservation... Read more

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I called the local office this morning- after several rings it flipped over to a call center (India) where I spent over 40 minutes on the phone with them getting everything straight (or so I thought) where I would receive a certain price and my insurance company be directly billed. The agent repeated the price and terms to me so there was no confusion. When I got to the rental agency, they told... Read more

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I rented a car from Payless Car Rental on 5/17/2015 out of their Dallas Love Airport off-site location. My total charge should have been $58.88. Payless added a $51.68 gas charge to my bill that they said would be removed when I returned the car with a full tank of gas, which I did. Today is 5/27/2015 and Payless has NOT yet credited my account. In addition, when I rented the car from Payless,... Read more

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For curious money saving risk takers who are on the fence about this car rental company, DON'T DO IT! I read the negative reviews and thought that I could get away with this cheap deal if I check the car thoroughly and document any scratches or damages before I left with the car. I ended up paying a higher price than I would have if I went to a reputable company and bought a full insurance... Read more

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I did NOT want, did NOT need, nor ASKED for the insurance and told the clerk I DO NOT WANT THE COVERAGE. She told me ok and then typed out the paper work. She then told me I needed to initial these lines and sign at the bottom. When I turned in the car and had to rush to catch a flight, I noticed a charge for a waiver. When called customer service they were rude, and nasty and said it was to bad... Read more

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I received an internet price of $70.00 through Hotwire for a 4 day car rental in Tampa. The rental actually cost $170.00. Payless claimed they would not accept my personal car insurance for "lack of use" in the event I was in an accident so they tacked on additional charges for lack of use as well as a fuel charge of $8.99 per gallon of gas. They also charged me late fees despite the fact that I... Read more

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Rented a car this december in Phoenix Az. While we had it, windshield cracked due to a small rock on the way to Sedona. When we returned the car, they said we will be contacted by the Damage recovery unit soon. Didn't hear from them for almost 6 months. We tried calling-no way you can get through to talk to anyone EVER! Finally a letter came in the mail, with a ridiculous 250$ bill,stating... Read more

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