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Rentals Complaints and Reviews

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I paid %10 of my total rental cost through their website to secure my hire car. Once I was in their office (Stansted Airport) to pickup my car, instead of charging the balance, which was %90, they charged the whole %100 of the amount. I realized this after the end of rental cyc. I wrote to their customer service and asked for a refund. They sent me a default reply, clearly without even reading... Read more

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I've had the worst experience from any car rental company at Enterprise Rent-A-Car Dieppe, New Brunswick, Canada location. The manager himself acted unprofessional and disrespectful. Here's is the story: I returned the rental truck my insurance company paid me, and left my sunglasses on the back seat. I returned the truck on a Sunday, and so called the office on Monday morning to report my... Read more

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Horrible support & customer service. I was approved to drive then out of nowhere account was banned and after sending more than 3 emails, I only got copy pasted replies that made no sense like "congrats youre approved to book" then "membership declined" then "approved to book" again!!!! What the..? Super dodgy, avoid this website and two named 'Laura' and 'Maggie' who didnt even have the... Read more

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My travel agent booked a car with this "company" for my upcoming trip to Heathrow. Although I bought a full insurance package when my agent booked the car, I sent an email and was told that if "damage" occurs Green motion will take the money from my card and I will have to contact the third party insurance company later, a bit suspicious? I did the sensible thing and searched for reviews and... Read more

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We rent the car for two days as an additional back up car, in case we need to drive our visitors around, and in the end we didn't need the additional car, so the car was on our drive way for two days. When we return the car before we leave for airport, they drove the car to the back and come back to us and say the car was damaged, they think we had an accident on the road but didnt tell them,... Read more

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Reserved FULL SIZE SUV (listed Jeep Grand Cherokee or similar) with Europcar at Doha Airport (Qatar) and were given a aged Nissan X-Trail which is by definition a Medium SUV. Rental agent refused to give us a full size SUV and insisted on that the X-Trail was a Full size SUV seating 5 adults (yeah... right....). Will never rent with them again. I do not like booking and paying for the higher... Read more

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With no contract between us, I received an invoice for $500 that if I didn't pay within ten days would be forwarded to collections. The staff was horrid, I felt like I was calling into a rehab center. after hours on the phone, getting hung up on, ignored, mistransferred etc, no progress. Not even a call back. No assistance, I was ignored and stolen from. Enterprise rent a car is a flagrantly... Read more

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I reserved the truck online through Home Depot/Penske website. 9 steps to do this. Not best user-friendly. No U-haul trucks were available -- I rent locally several times a year for my business. U-haul would have been $79 for truck (includes 30 miles free) and 40 Cents per mile over 30. Penske truck was $99.00 plus 99 cents per mile. Time at Home Depot was 30 minutes to get the paperwork... Read more

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They picked me right away from the body shop. But the kept me hostage for an hour and 31 minutes at their facility and without gave me the car. When I adked they told me that the were cleaning the car. It was an excuse very hard to believe when a saw other customer that arrived after me, just leaving with their rented car. They think that with such as a lie, they can fool a customer. I have... Read more

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