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I rented a 19 foot RV from the San Francisco area shop . The check in the experience was frustrating and very slow . I felt they had two little staff And I got out of the rental parking lot four hours after I had arrived. Returning the RV was completely different experience – efficient and quick . I have spoken to the sales rep at the San Francisco store end I find him the most unhelpful and... Read more

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Rented a manual transmission Audi A4 from their Gar du Nord station. It was parked in a garage 5 levels below ground. The engine started smoking on the ramp from the -5 level to the -4 level--after driving for less than 100 meters. I would have had to drive it up 4 more levels to even get it off their lot! Went back to the office, was given another vehicle, then found out weeks later that I was... Read more

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We rented the car on friday July 31st and expected to return on August 3rd...on our way back we ran into an accident and ended up having to extend the car ONLY 2 hrs. The CSR stated we would be charged another day for 2 hrs at a total of $68. The initial cost was $101 to now $270..with the insurance that the guy offered which by the way we are getting charged a full day for and wont have the... Read more

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Arrived at SBN (South Bend, IN) on a Friday for a weekend rental. Was given the size car by the rental agent that we reserved. After walking out to the vehicle discovered that it was not full of gas and dirty (had crumbs and candy wrappers in the back seat, bug covered windshield). Upon returning to the rental counter, I was informed that there were no other cars available and that I would have... Read more

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AVIS thrives on the bait and switch scam. My reservations were as follows: "Luxury Car - Avis Rent a Car, Lincoln MKS or similar (car make/model not guaranteed)" There was not a Lincoln MKS to be found, instead AVIS offered a Hyundai as a car in a similar classification according to them. I was told by the AVIS representative the Hyundai was in the same category as a Lincoln or (Cadillac which... Read more

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8-3-15 My Name is Richard Orrell master # 94192049 U I called on 7-31-15 to reserve a 15ft truck and a 6ft trailer. She said it would be 29.00 for each rental. I thought about it and call that night the place where I was going the pick them up the next day. I asked to rent two 15ft trucks instead of the trailer? He said no problem? I asked if I needed a # of some kind he said I didn’t he had 12... Read more

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FRAUD! Horrible! Payless has a deceptive business practice whereby they trick tired customers into purchasing collision damage waiver insurance that comes out to about a dollar an HOUR for the term of the rental. I clearly said to the agent, "I decline all insurance". The agent circled a series of boxes that each declined various forms of insurance. The deception is that one of the circled... Read more

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TOTAL!!! TOTAL INCOMPETENCE! TWO weeks before my car was to be taken into the body shop I went to the rental agency & ordered a car to be at my disposal. That date was 7/2/15. It was to be a Corvette or the smallest car Enterprise had & the insurance company covered. The agent (George Goff) was to call the insurance company and find out which one & notify me. Pretty simple, huh?... Read more

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So far waited 2hr for a vehicle booked months ago at Washington Union station only one person on desk run ragged from the amount of people who have left the line you have lost some money today Very Unhappy Customer Add comment

Waiting at Washington Union station Avis Budget for over 1 1/2hr and they still don't have a vehicle for us and cannot give us a time only one person on the desk run ragged where is the branch manager David Bangor lots of people left the line some money lost there Add comment

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