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I have had Encompass Homeowners insurance for years!!!! I had my first claim ever in the last couple of months do to wind and dust storm damages. The bills totaled less than $2,500 and I had a $500. deductible. The rep handling my claim was very nice and the claim was settled in less than a month which I really think is a record. I just got notice from the mortgage company that the home owners... Read more

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They said it is my job to go out and get estimates to fix the damage that their clients tree did to my house. I have a job. That is their job. What lousy service and arrogant attitude. Do they expect 80-year-old ladies to suddenly become general contractors and get their own house fixed that their client caused. Absolutely ridiculous. Also tried to say they will only pay depreciated value of... Read more

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I had an adjuster come out to look at wind damage to my roof. (This is my experience and opinions) He came and sat in his car while the Ladder Assist company did the inspection. When the ladder assist began giving the adjuster his findings, the adjuster refused to consider brittleness or pliability of the shingles. The ladder assist listed 58"+" shingles as wind damage and that the roof failed... Read more

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I called Geico for a homeowner's quote when I started the process of my mortgage loan. They quoted the insurance at $860/year. They even took down my lender's information and told me to "rest assured", they would keep in contact with my lender so the transition goes smoothly. Closing is scheduled for tomorrow. This morning, my lender called and told me my coverage still has not been binded... Read more

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My home was robbed. A 25,000.00 loss. My sons hoodlum friend robbed my home. He was not charged even after handing him to the police. The scab investigator for Safeco William Evans, went on the statement of second hand info from the police, heard by the thief that stated " He told me to go to his house and I could have anything I want." Holy ***, the thief who was given a free ride said , he told... Read more

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Just received my renewal notice with Safeco. I'm glad I noticed a significant change regarding Hail and Windstorm Deductibles. The new policy states that these areas of coverage will now be subject to a deductible which is 2% per 100,000 coverage. That would cost me a $6500.00 deductible before Safeco would pay a claim on my home. Sorry Charlie, aside from fire destruction what's the benefit? I... Read more

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My mother has been trying to make a partial withdrawal that she needs to close on a condo she purchased. We are now on our 7th person and two weeks and we are right back where we started. They will not confirm anything or give call backs when requested. Even knowing it is a rush, they don't call to let you know they found yet another thing wrong with the paperwork. They have our email, but they... Read more

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Contact person Jim Cox from Buffalo office. Litany of misleading practices in consideration to filing proprerty damage @ 46A Foxberry Dr, Amherst,N.Y.. Condo carries Master Travelers insurance and I as unit carry the same , I believe conflict of interest is effecting judgment in processing 3 claims reported in(1) Feb,16,2015, ceiling water damage(Jim Kirtize claim adjuster? This water damage is... Read more

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I had issues with my rental property in January 2015. A pipe in the kitchen had a slow leak and damaged my laminate flooring. My tenants caught it as soon as it was noticeable and my property management company sent some out right away. Bobby Brammell was my insurance adjuster with Travelers. He was very slow to communicate with me and my property management company. Took his time crafting his... Read more

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I have been a customer for almost 20 years home and vehicles.I have never made a home owners claim im all the time i have owned a home. My home was robbed and the adjuster threatened to list me as a person that commits insurance fruad. I was not even in the state for at least 6 months and this was information i gave to them.The adjuster asked to do a phone interview with me when we did get the... Read more

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