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Reported a leak in the upstair bathroom.Western Mutual Insurance Group, my insurer, sent Serv Pro to minimize damage. After the independent damage appraiser finished his report the total was $3,112.85. Western Mutual paid the claim as follows 1% deductible=$1,370.00, Serv Pro, whom I did not call, got paid $1,392.00, and we got a check for $350.85. I would have never allowed Serv Pro to do... Read more

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The worst bank ever. My home had to be renovated due to a flood and the insurance company cut the check to Flagstar as policy standards. This happened in November 2014. It is now January 2015 and i have not received the funds to complete my renovations. Document after document has been signed. The same document i signed back in October. This back is unprofessional and heartless. They must... Read more

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I have a home warranty with HMS, purchased by the seller of my new home. The touchpad on my oven is starting to go out and a couple of the buttons no longer work. The oven still works, which I made sure of before purchasing the home. It wasn't until using the oven more extensively that I discovered the buttons were not working. This may have happened after I purchased the home, there is no... Read more

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Your customer service is the worst I have ever encountered. I have been working with your agent Shaun Dietrich and it has been a nightmare. This has been the second claim I have made, the first time he took 2 months to come and see the property and then would never return my phone calls. I made a claim in November and he has yet to get back to me with an estimate. What do I need to do to get... Read more

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I have Travelers Homeowners and Auto. I haven't used the plan at all. I used it when my water heater and furnace went out due a flood in the basement. The adjuster came and measured my home for square footage and reviewed other area which had nothing to do with the claims. Two days later, she called to say my claims were denied. I never experience this method before. I was told it was denied... Read more

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I had to list my home owners claim four different ways creating 4 claims triggers the "fraud " I have never been arrested or ever comitted a crime in my 40 years. I HAD ALL MY BANK STATEMENTS AND TAX RETURN LOST BY SAFECO! I was treated as I was the criminal not the victim. I supplied every receipt photos police report ect . The adjuster lost the inventory sheets and was so screwed up she had... Read more

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Our insurance company agreed that our home needed a new roof. They sent a check made out to us and our mortgage company. I thought that was odd, maybe this only happens in Georgia, but I called and got instructions on an overnight address to send the check, and a regular address. I got the fax number so I could have the appraisers report faxed to them as they asked. I was told they would send the... Read more

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My elderly parents were being ripped off and charged over $4,000 for homeowners insurance on their $300,000 home (market value just appraised). Basic Policy Coverage below. There are some addition charges but this gives you an idea how these thieves work. Dwelling - $583,600 Private Structure - $116,720 Personal Property - $408,520 Included in their policy for $204 for Earthquake and... Read more

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Bunch of crooks. I insured my building but when i claimed to repair my leak in the wall they refused to pay and said that is wear and tear item. People should not be fooled by them Add comment

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Homesite Insurance Company - Filed a claim on Nov. 2nd 2014, still in investigation stage  WTF??
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I went threw ESurance to get a renters policy on my apartment with Homesite Insurance, I did this because I had had several break ins at my apartment in 2014, on Nov. 2nd 2014 I was broken into again, I have turned in all necessary documentation to Homesite Insurance, to date everything is done, but they are still "investigating" my claim, this has been going on since the beginning of Dec. 2014.... Read more

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