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Lifetouch pays their photographers less than mc donalds,maybe thats why the customer service sucks. They start at 8 in california. I know someone who only makes $15 an hour after almost 20 years and is top in sales. Sad. They make them photograph faster than there is time because they over book and under staff. No benefits or vacation either. Add comment

Selected the premium retouching for my sons photos, and there was no retouching done. The photos are also the Most terribble photos he has!... Yet we had to select a package AND pay for it BEFORE picture day! Terrible photo company! Add comment

     

Portrait Innovations website has no information on graduation photos other than a 10% off coupon. When I called the studio in Syracuse, NY, I was very clear as to what I was looking for. "What packages do you offer for graduation photos?" The girl skirted the question and would only tell me that they have a digital offer for $249. I finally said, "I want to know what packages you offer." She told... Read more

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I'm writing to share to horrible experience with Picture People at Marlborough, MA location. Worst customer service not for 1 visit but 3, I repeat 3 freaking times. First time, the lazy staff took just 5-7 shots for the entire family including 4 adults and 2 kids (with new born). Which professional photographer takes 5-7 shots? Oh, the worst part was even after taking an appointment, they make... Read more

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I was supposed to receive a tote bag with pic of my new baby on it...but I was never informed that if it had arrived or not...I called the studio and they told me that they sent it back!! I told the employee that no one tried to contact me she said after 45 days they send everything back! ! She told me to call customer service! WOW! What kind of business are you guys running? I have been a... Read more

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We received 17 pictures that were selected by personnel in the store. It was explained that this was the new policy - which was not the policy when we set up the appointment. We will not told of the new policy until we discovered several shots of our family were missing. We did not receive the pictures we requested of the family and twins throwing leaves. We attempted to discuss this with... Read more

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I have been trying for an hour to order my senior grandsons portraits and it wont let me do anything past putting in his portrait id # and acess code. wont evenet me type in his name or view his portraits. What is the dam deal? How am i suppose get my senior grandsons pictures? what the he happened to ordering tbem on paper? This is such ***. I need an answer on how i can order the dam things. Read more

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The ones that wrote no to do anything , its probably cynthia haro cruz her self!!!! Add comment

     

Spent hours, days on a 8 x 11 book. On my computer (Apple iMac 2014), photos were clear and brilliant. Upon receipt of my photo book, all the photos were dark and the background colors were not even close to what was chosen. After complaining, they said it was my computer. Of course, never them. Interestingly, I always use Shutterfly and have NEVER experienced anything like this. What you see on... Read more

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We used to order prints from @Winkflash. #NeverAgain. They defaced a pic of my daughter months ago & won't even respond to emails requesting a reprint. If reports are true they are now out of business, I am not surprised. Their lack of respect for their customers was/is clearly evident. Do not do business with this organization. My email to them: I am writing to express my extreme... Read more

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