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I was at the genesee valley in flint mi location the photographer jasmine was very rude and arrogant the place was over booked and when I complained the manager she blew it off like it was normal I will never go back nor recommend portrait innovations Add comment

Our appointment was 11/23/2014 at 420pm. When arriving we were told there would be a hour wait! We actually waited a hour and a half! Then we were rushed through our photo shoot. There was glare on our glasses in ALL our pictures!!! We had to settle for one of our family pictures! It is NOT a good photo at all! Our three children were not looking at the camera or smiling in any of the photos... Read more

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I went to the Greenville, NC office on Sunday 23rd and I was 20 minute late for my appointment and when I got there the gentlemen in the front told me it was a 3 people in front of me which I understood then I went to ask again and the lady that was the manager that day was very rude and unprofessional. I waited for more than 3 hours and nobody acknowledge me. I had a 3 years old and a 10 years... Read more

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How about my appointment was at 4:40 for an 8 yr old and 2 month old and we waited 2 hours before they called us back for our session. They spent probably 15 minutes with us before my 2 month old started crying because he was ready for a nap! Not only that, they couldn't print our photos this evening either. I was told an e-mail would be sent to me immediately with all the pics. I even... Read more

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We came today for our Christmas pictures to the portrait innovations in Kingwood. The "manager" Cari started out session 20 mins late, our appt. was 550 and we were called back at 610. We had already scheduled a family event for 7 because we were told it wld last 15 minutes. Ummm according to my math that means we wld be done at 605..... When we explained they started late, this "manager" Cari,... Read more

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We had an appointment which we showed up fifteen minutes before hand to check in and make sure we had everything.... only wait 1 hour and 45 minutes!!!! RUDE staff and horrible service, we ended up walking out after the "manager" argued they ran on 'kid-time'. If you ran on kid time, the pics would be on time and the kids would be in and out. Please save your money and go SOMEWHERE ELSE!!!!! Add comment


First let me start by saying that holiday picture taking in our household is taken seriously. I make sure my boys have matching outfits and that my daughter and I are coordinated as well. I ensure socks, shoes, hair bows, etc... are nice and well coordinated. I do not buy my kids' school pictures because we have pictures taken every Christmas and send them along with the Christmas cards we... Read more

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While the staff was pleasant, I had to wait over an hour for my appt...why bother having an appt? Then they only used 3 backgrounds when their site says 4 or more! Add comment

Dubuque Iowa Portrait innovations are thee absolute worse place to go for pictures! ! Do not go there..I will take your pictures for you and I am not even a photographer. ..Andrea B at this store...The a complete un-professional person and totally a nasty person to talk to. .DO NOT WASTE YOUR TIME GOING THERE! Add comment


I used to love there professionalism but, as I experienced just the OPPOSITE OF THAT. I planned over to weeks with them an appointment on my day off to TAKE 2 sessions . 1 being a family portrait and i stated the importance of the 2 being together so I the matriarch of the family be present at both sessions. I was originally given an appt. In the middle of the week and called ans spoke... Read more

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