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My Border Collie had dislocated his hip, and Banfield advised a closed reduction procedure ( pop the hip back together again ) but intentionally neglected to mention that the procedure had only a 10-20% success rate. so as can be expected the dogs' hip has popped back out, and now is having a FHO surgery done to correct the problem. if we had known the odds of success were so low we would have... Read more

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i went in to petsmart (the Modesto location) their staff was not attentive to answer my questions. Wendy the cashier had a crappy attiude and gave me a dirty look and the other employee, Kristi was rude, didn't smile nor did she ask if I needed help with anything. she just parented I my friend wasn't there so after this i will not be shopping back there again. the manager didn't seem to like... Read more

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I exchanged a light for my turtles on the 5th by the 15th it had burnt out so I went on my lunch break today to return and get my money back. When I exchanged my original item they kept my original receipt AND gave me a 'return receipt' Well guess what ladies and gents if you don't want to shop there anymore and just want your money back you're SOL if they give you a return receipt. I was told... Read more

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Well I went on Petsmart.com to look for a set of pet stairs for my 13 year old Lab. I found a set that was rated for his weight 85# and they looked good in the description, so I bought them. It took 9 days to arrive after the ad said 5-6. and it arrive in a pristine condition box but the stairs were broken. I took photos of the damage and called Petsmart. The customer service guy was pleasant and... Read more

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I ordered online, three cat scratchy, kneading products. They look like corregated cardboard in a shirt box. They arrived three days after online purchase. I, and the cats were thrilled. The ad online boasted that each product comes with a bag of catnip. They did indeed come with a bag of catnip, but it was all moldy. You could smell the mold. I threw the bags of catnip away. I put the cat... Read more

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Breaks are late if they are given at all. But it's funny how the managers get their one hour lunch breaks on time everyday after sitting on their *** all day in a cool office. It's hot as *** in the playrooms. They have taken away our right to have water to drink in the playrooms. Even the dogs get water. It's like working in a sweat lodge. They will not fix the air. It's an unhealthy environment... Read more

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  • From mobile
  • PetSmart
  • Jul 21
  • by anonymous
  • #512876

Pathetic. Breaks are never given on time or at all. It's hot as *** in the hotel and they will not allow us to drink water. Even the dogs get water! The managers sit on their *** In the air conditioned office. Add comment

The experience was amazing. We had just lost our Great Dane stud to cancer and were very devastated. Purebred Breeders were right there and immediately assisted us to find our new girl. She is wonderful! When our little Z showed up we were thrilled to get her. Internet purchases like this can be very scary but our entire process was amazingly smooth. We did have to wait one additional week... Read more

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I have purchased puppies on puppyfind several times, from all over the U.S. I love every one of my purchases and still communicate with the breeders. Like any transaction over the internet. Do your research on who you are buying from. If a breeder will not allow you to come to their place to pick up the puppy. . .RED FLAG. If a breeder does not readily show photos of the parent dogs. . .RED... Read more

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I love reading these post. I find that people like to place the blame of there own faults on everyone ELSE. When, as a responsible adult, we should research the care of an animal before we purchase one. Its NOT the fault of some stranger to make sure you are educated on something YOU want to care for. Yes the employee should gave better advice but nothing was or did prevent YOU from researching... Read more

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