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Eye and Ear Care Complaints and Reviews

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I took my son's glasses to have the frame changed because it came off and was twisted a little, 1 lense had a small scratch. When I went to pick them up they were in a plastic Ziploc bag with both of the lenses scratched. I told the employee and he stated that they were like that. I told him they weren't. He wanted to charge me 25 dollars to replace them. Then he said 1/2 price/. I called the... Read more

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I took my prescription to Lenscrafter in Hillsboro, OR. I ordered 2 pair of glasses & paid in full. I was told they'd be available in 7-10 days. 3.5 wks & 5 phone calls: no glasses. Jerked me around. Cancelled order, got a refund & went to Costco. Add comment

I had my surgery in January of 2015. I was told that due to my age, 45, I would still need to use readers for reading and computer work. I understand that - it's an age thing - can't help that. I thought the surgery would be a blessing - WRONG!! I regret having the procedure done. Six months later I have to wear readers for seeing anything closer than 6 feet away. The doctor I have seen on... Read more

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100% FULL

received glass and saw 2 BIG lines going thru the top of one and the bottom of other. VERY slow to reply back. 3-5 business days they stated in reply. they have GREAT quality control. A blind person could have seen these BIG lines. they offered store credit..LOL I will never do business with them again. I will dispute charges with credit card company if they think they will get 20% fee for their... Read more

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I called Target Optical on a Friday and had a box of contacts put aside for me and the employee told me that the vision department closes at 8 pm. I got there that same day at 7:30 and a young kid was very rude and disrespectful telling me he couldn't sell the contacts because he had closed out the register. I then asked him,"What time do you close?"His reply, "Around this time." I asked, "What... Read more

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I was treated very poorly by the staff from the beginning. The first time I was picking out a new frame the woman seemed almost annoyed that I was taking my time choosing what I wanted to try on. After trying to force frames on me she walked away and said to get her when I picked one. I felt like a burden and just chose a pair of glasses and sunglasses. When I was called that my glasses were... Read more

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Hakim Optical Keele & Wilson quote yesterday $280 for 3 pairs of lesses. New quote today $780. Ridiculous service, horrible selection, contempt for clients. Add comment

I bought glasses from Zenni and was told on the phone by the customer service rep that I would get a full store credit if I should need to return them for any reason. When I did in fact need to return them, they did not give me a full credit even though the glasses were in perfect condition. So they lied. When I wrote to complain to the company that I was not told the truth, they referred to... Read more

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Resolved

So many problems from beginning to end, I don't even know where to start. First, they couldn't properly read the picture of the prescription I uploaded, so they told me it was invalid. I explained to them how it was valid, and if they didn't believe me, they could contact my eye doctor for verification. There was no further communication from them after that, until I got an e-mail saying my... Read more

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First and last time customer - - paid over $200 for a pair of sunglasses that arrived with a large gash in the upper corner of the frame. The flaw is very visible. I don't quite understand how it got past their proclaimed "5-point inspection process" The frames themselves are also crooked and don't sit on my face properly. The glasses were shipped in a hard glasses case inside a small box... Read more

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