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Eye and Ear Care Complaints and Reviews

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I will never go to this store again. I took my 6 year old in for an eye exam, which we waited over 45 minutes after our scheduled time. My 6 year needed glasses, this will be his first pair. We waited another 30 minutes to have two boxes of frames thrown in front of us and told that's what we have to choose from because of our insurance. Now when you walk in the store there are walls and walls of... Read more

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I really wish I had read this board before going into Cohen's Optical in Astoria. My 11 year old daughter was told her contacts would be in on Thursday. She was given a trial pair in which she was told should be blurry in left eye. I should have stopped my transaction right there, but she wanted to get her contacts. I received no phone call on Thursday, so I went in on Friday.. I forgot to... Read more

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The quality in eyewear I purchased was not good. The manager tried to pull the wool over my eyes about the quality. I went to return the eyewear I purchased and was told the manger was on vacation and I would have to come back when he was there. When I returned I spoke to the receptionist and two other ladies about me having to return to the show for a refund. They shared with me that at the time... Read more

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"Had ordered sunglasses from them on numerous prior occasions and this is the second time they did not deliver a product. I placed this order and they told me it was on back order until the end of May, which was fine. Then I never heard anything and kind of forgot about it. I wanted check the status and make sure I was not charged for the order since I did not receive it and its August, the... Read more

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poor service. webeyecare took 4 days to respond to my email asking a question before ordered so I didn't get to order in time for the weekend. then after all that i still went to order and there was a processing fee that wasnt disclosed. what a mistake, wasted a week of my life when all i had to do was go to the next online contact shop or walmart or what ever. i will never use them and you... Read more

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It all went well, been using them every 6 months since 2007 and recommend to all my family. I was looking for a place to write a friendly comment. Has anyone ever noticed that this site has 5 complaints, but google has 22,000 positive stories and only 8 1 stars: http://www.google.com/shopping/seller?q=opticontacts.com There's a reason they are so popular and only smart people seem to know why.... Read more

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I am happy with my new glasses. However I was told they were covered by a warranty for one year. What I was not told is that would cost me $34.99, which was added to my bill, and I didn't realize it until I got home. I should have been offered the OPTION of the protection plan, which I would have declined. It should have been included in the price for the glasses. This is a rip off. Please send... Read more

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My husband and I were inquiring about ordering new lenses and possibly purchasing new frames. We asked about what we felt, were the tremendous frame prices. She immediately coped an arrogant attitude and said..."It'll cost $412 for each pair." When she saw our look of astonishment at the cost for LENSES ONLY, she came back with.."Maybe you should do some shopping around." We feel she just was... Read more

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So pissed , they say 2 pairs for 199 first the cheepest glasses are over that price and now I've waited 12 days no glasses , call today they say the lens don't fit , another 10 days Add comment

I was called by VisionWorks at Town Center Mall telling me that they made a mistake on one of the two pairs of eyeglasses I purchased, saying that they made a mistake and that it's going to take a few more days. I accepted my fate because everyone makes mistakes including those that ask for your payment first before the finished product. I called days later to see if the problem has been correct... Read more

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