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Eye and Ear Care Complaints and Reviews

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BEWARE!!!! I recently had an Insurance Billing error for an eye exam at Visionworks at the 2156 E. Williamsfield Rd. San Tan Mall Gilbert Arizona and after contacting my Insurance company Avesis, they stated it was an easy mistake to fix and directed me how to simply resolve the issue with Visonworks. So, I head back to Visionworks, unknowingly entering into the worst customer service... Read more

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My mom recommended them to me after ordering my sister's contacts there because they were cheaper than at the eye doctors. My sister had no issues with them. I've been fighting with them for the past month. I ordered contacts with them at the end of June. I ordered a regular box of contacts and a box for astigmatism. They claimed they double checked my prescription with my doctor, however when... Read more

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I ordered a pair of contacts from Honey Color awhile back. Just noticed that they are the wrong prescription. I don't feel comfortable wearing lenses that are for sight correction when my eye sight is 50/50. Emailed the company and at first they denied even carrying the lens. When I emailed with copies of my paypal invoice stating they were in fact purchased through their website, they stopped... Read more

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I went in for an exam because I had lost my glasses. I only used them to see far like when driving. Did my exam went back pick them up when they were ready. I could see far just fine but hands length was blury. They said I needed to get the bifocal. So I paid more for bifocal...transitional lenses. Went back a third time pick them up. I told them it was still blury at arms length plus when I... Read more

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I went in for an exam because I had lost my glasses. I only used them to see far like when driving. Did my exam went back pick them up when they were ready. I could see far just fine but hands length was blury. They said I needed to get the bifocal. So I paid more for bifocal...transitional lenses. Went back a third time pick them up. I told them it was still blury at arms length plus when I... Read more

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I went to the Visionworks in the Shadow Lake mall in Papillion, NE. Horrible service. They ignored me for about an hour so I left. I needed contacts so they called another location to get my prescription faxed and told me it would only take a couple minutes. I ended up waiting an hour without them even saying anything about the wait. Will I ever return? Absolutely not. The Visionworks at the... Read more

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Purchased a pair of Naida S-9 UP (high powered) hearing aids in June of 2012. I will not get into the unscrupulous practices of the audiologist; a mere hearing aid dispenser, but he undercuts the retail price and these things are expensive; because it is not germane to this complaint. I will mention that this particular dealer refused to send the aids in, even when I asked him to when things... Read more

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I purchased a $5,000 + pair of Audibel hearing aids from an Austin, TX dealer and was pleased with the adjustments made for about 3 years,including a 2 year warranty extension. When I relocated to Staten Island, N.Y. I requested that I be given my records and the necessary access code so that I could continue to receive my service in N.Y. I was then told, for the first time, that the code could... Read more

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Premium

MY WIFE RAKESH MEGHA SHE HAD SURGERY.-LEFT AND RIGHT EYE- COST WAS $1350.OO POST-OP ASSESSMENT REPORT AS FOLLOW AFTER SURGERY. RIGHT EYE 20/40 - LEFT EYE 20/30 ON 9/28/13 RIGHT EYE 20/40 - LEFT EYE 20/50 ON 10/3/13 RIGHT EYE 20/60 - LEFT EYE 20/60 ON 11/7/13 RIGHT EYE 20/30 - LEFT EYE 20/80 ON 12/5/13 RIGHT EYE 20/40 - LEFT EYE 20/50 ON 1/24/13 RIGHT EYE ... Read more

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I ordered on 7/13/2014. On 7/28/2014 I called, the glasses were not shipped. Steve - 329 told me that the glasses were broken in manufacture. I was not told this. I had received an e-mail informing that the glasses were not up to spec on 7/17/2014 and the replacements would be expedited ASAP with expedited shipping. I asked to speak to a manager not available I asked to cancel the order and... Read more

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