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I ordered an "in-stock" item and received an order confirmation. 25 days later no item, no response from calls or messages. I have emailed them a cancellation of the order, with no reply so far. I haven't seen a charge on the card yet (the only good part to this experience), but if I do, it will be cancelled through the processor asap. A lousy experience, don't waste your time with these... Read more

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I was in the West Chester Ohio location and witnessed very bad customer service and team work. I was trying to sell items and two girls walked right by me without saying a word. Would not recommend this location very rude staff and looked like no one wanted to help. Three employees were just standing there and one was on a ladder while there was a very long line to check out as well as to sell... Read more

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I always buy from the Baton Rouge store and I love it!! Never a bad experience!! Add comment


First and foremost ladies we can order the same outfits ourselves directly from China for way cheaper than Screaming Owl is selling them for. Go to you will find exact items for cheaper. I have ordered several items from Screaming Owl and I am okay with the timing of shipping. The sizing on the other hand is horrible. These items come from China. China has different sizing charts... Read more

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I ordered two matching shirts for my granddaughters in a 3T and 4T. I received the wrong size shirts. I emailed their customer service email address on 11/19/14 and and told them about it. I received no response. So I emailed them on 11/20 and asked them again. No response. On 11/21 I sent them a third email, and I received an automated response that I had been blocked from emailing them. ... Read more

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I ordered a seasonal stock up on September 2, the money was taken from my account immediately. The shopping estimate was 5-7 weeks after offer end date of September's been 9 1/2 weeks now and my order is still unfulfilled. Have messaged screaming owl several times, only to get a generic email response always stating "those are shipping" or "the 5-7 weeks is merely an estimate, there's no... Read more

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I was very upset when our Turkey Dress TUTU (shirt) arrived. Seems like they only took the extra effort to make the shirt posted look super cute. The *** that they sent is not adorable. I had to make changes so that my child could wear it. I did contact them, after numerous attempts, and they offered a refund. My daughters birthday is 6 days away. Not worth the hassle to ship it back and WAIT for... Read more

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I have never seen a store with more inconsistent sizing. I prefer to buy my toddlers pajamas at the children's Place, because when they fit, they fit great. On several occasions, I have purchased his pajamas, many times two pair at a time, same size… After washing them, the one pair will fit fine, while the other shrinks up to almost doll size. I have finally learned to look at the label… The... Read more

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I bought a baby bounce seat in the Milford CT store during the summer and used it only a few times. (we're the grandparents and they live out of town; and baby outgrew it. Today 11/19/14; my husband tried to sell it back and they wouldn't take it because they said it had spots on it. (the spots were there when we bought it) I will never go back to the store again and will make sure that I tell... Read more

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Ordered a carseat cover for a baby shower gift in September. Its now the 19th of November and still no carseat cover! Needless to say the gift wasnt here in time for the babyshower and the baby has been born as well, so, hopefully it arrives sometime soon and in decent condition. From the other reviews I've read i am now nervous to even see the outcome, if i even do. For $20 I could have bought... Read more

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