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Home Security Complaints and Reviews

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It's funny how quickly you'll get a live human if you select "new customer" from their phone menu. Within 10 seconds someone will answer the phone and try to sign you up. BUT, try to connect with someone to talk over a problem, and you can forget about it. I gave up on 2 different occasions after waiting for over 30 minutes each time. My compliant, besides their crappy customer support, is... Read more

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I will just say these people are Idiots ALL OF THEM!! I feel like I have to try to help other people avoid these ***, non caring, rip off artists. I don't want to wright a novel about this, so I will tell you I had 4 alarm systems with these people before I realized the kind of mistake I had made. I am still trying to get these problems fixed years later. I have gone as far as to pay one account... Read more

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I called ADT about a quote for our home, and they explained the equipment they would install and the price. Then the technician arrived for our scheduled appointment, who evaluated the home's needs, and he was eventually and unexpectedly joined by a 2nd ADT person. Then they informed me that instead of the modest equipment charge I had agreed to on the phone, the cost would be close to $900 for... Read more

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I theodore davis jr canceled this service back in November 7 2013 and I spoke to your boss nate and he told me to right this letter this is the 3 time iam righting this to you guys and you still are sending letter to my brother Shannon kitch house now this is getting out of hand your boss nate told me this would be resolved and that yous owed me for the months that you were still taking money out... Read more

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my wife signed the same *** 3 year contract. So I waited until the three years were up to cancel. called in waited on hold for 1 hour and they said I had to wait until they billed me for the last month that was due. so I waited to the very first day that they said I could cancel. I called and waited on hold for an hour and a half. then was told that it would take up to 30 days to cancel and I had... Read more

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Recently my home was broken into, my ADT security system functioned exactly as it should. Glass break sensor and motion detector both set off the alarm. ADT called our home and left a voice message on our answering machine and that was all. They did not contact the local police department or 911, they did not attempt to contact our additional emergency numbers. All they did was leave a message on... Read more

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We purchased a security system from a company that was later sold to Monitronics. We moved out-of-state several months later and have tried to cancel our contract multiple times. This company does not offer a way to cancel your service!!! We are currently paying for the security system in our old house, and have been doing so since we moved 1.5 years ago. It is absolutely ridiculous that... Read more

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I purchased a Kwikset Smart Key lever from the Signature Series to replace a handle that the finish had worn off. Upon disassembling my old lever, I proceeded to install the new lever and found out that the mounting mechanism was "crooked"and that the screw wouldn't go into one part. I called Kwikset and waited for 27 minutes before I could speak to anyone. They had me send a picture (which I... Read more

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WE HAD AN ALARM FOR YRS AND WHEN THE BATTERY BEEEEEEPS THEY REFUSE TO PUT ONE IN BECAUSE MY CONTRACT WAS NOT CURRENT. THEY WILL REPLACE THE BATTERY IF I SIGN A CONTRACT. NO CONTRACT NO SERVICE. SENIOR PEOPLE LIKE ME ARE NOT ACCEPTED BY ADT .WHEN I HAD A DRIVE BY I HAD NO CONTRACT THEY DID NOT RESPONSE.. ADT DO NOT SERVICE SENIORS.THE HANDICAPPED AND WHEN MY ALARM GOES OFF THEY REFUSE TO ANSWER... Read more

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