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Six days ago I purchased a mattress which on the second day was not satisfied. Could not get rid of the odor and was supposed to be cool gel. The mattress after being on it for about one hour felt like sleeping on a heating pad. The comfort level was good but you sweat all night long. I did not purchase the insurance because I did not for see a problem. We have purchased another mattress... Read more

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Terrible, careless customer service! Last spring I wanted to immediately buy a nice (probably $200) bedspread. I was told they don't sell the display linens until they are removed from the beds and bagged (as several other linens were for sale that day), but I could leave my contact info and they would call when I could buy it. At the same time, my mother inquired about a particular style of wood... Read more

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We bought a dining room from Art Van. I was told someone from the "delivery center" would call. They did. They set up a date and time...a 3 hour window between 9 and Noon the following Tuesday. I told them that would be difficult on a work day, but if they could push my delivery toward the end of the window, I'd probably be able to get there. I was told that was not an option, "We can't do that.... Read more

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We want to take this opportunity to thank MASTOUR Fine Rugs and their entire staff , for providing us the most beautiful rugs we have seen . Our designer took us to the MASTOUR Showroom in New York , and my husband and I truly were taken by surprise . Their rugs are so beautiful , that I can not stop talking about them... our interior designer was very familiar with MASTOUR and done business with... Read more

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I bought a closet in size a particular employee wrote me another form and when he attended the installer found a bug, and now me 30 days did not solve the problem, despite communicate multiple formats where sent an email several times and contacted the customer service several times, but did not solve my problem and I attended the exhibition and did not solve the problem, and now my money... Read more

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I have tried to reach this company unsuccessfully since Sept. 1, 2014. I have spent 20 minutes on hold only to be hung up on in addition to leaving 5 messages. I need replacement parts for my crib. If I had known this is the way they do business I would have never purchased this crib. Add comment

They lied concerning when they be able to deliver my furniture which caused me to have to ultimately cancel my order. I had paid a certain amount the evening prior n the store in CASH so that the order could be delivered the next morn. When I went back to store 15 hours later to get my refund they said they had no cash and would put a rush on me receive my refund in the mail which should have... Read more

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I bought a very expensive umbrella (over $350) at Lowes by Treasure Garden. The very cheaply constructed base broke within two summers. The sides of the base came loose under the pressure of the sand that goes inside the base, to give it weight. Very dangerous situation. I have small children that stay under the umbrella which can collapse any time now. I removed the poll that holds the umbrella... Read more

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I purchased Martha Stewart Living kitchen cabinets with Home Depot in Atascadero, CA in May 2014. The upper cabinets were white high gloss laminate called "Picket Fence". The original doors that came with the cabinets were defective in that the blue protective plastic coating got caught in the excess glue that seeped out when the edges were affixed to the door slabs. Also, the laminate on the... Read more

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employees are forced to sell protection on every sofa set. They are scared of losing their jobs daily. Forced to up sell customers. Treated very badly. Poor service. if you think rtg treats customers poorly you should see how they treat employees. Add comment

 
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