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Furniture and Decor Complaints and Reviews


I ordered a curio cabinet, no shelves arrived. Took 15 HOURS ON THE PHONE with your HORRIBLE customer dissatisfaction service to finally get shelves delivered and now I have no pegs. Travis K emailed me yesterday apologizing and asking how he could help. Then he says hoping to resolve my issue and get a better review - FAT CHANCE of that! I have called him 3 times and he hasn't called back. I... Read more

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each person who complains had bad credit get your credit in goodstatus stop complain ever company have.good and bad ,included the company all you work Add comment

Don't ever!!! I mean EVER buy any furniture from rooms to go. I have purchased a extended warranty just in case something happens to my couch. Unfortunately the seems were coming loose on my couch, so I called the warranty number 1-800-863-5479 and placed my order in regards to my couch. It has been 2 months since they had my couch. The shop repair tells me they don't have the parts so they... Read more

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Worst store. Staff lie constantly. Ignore phone calls. I purchased a sectional couch. Was given 1 year warranty. After 5 months foam ripped on the inside on one side and caved on the other. After calling and arguing a dozen times they finally accepted one section of the couch for repair. After countless phone calls and weeks of them postponing the couch to be fixed from one week to another they... Read more

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  • From mobile
  • HayNeedle
  • 14 hours ago
  • by anonymous
  • #524574

I ordered a rabbit hutch from hayneedle. very disappointed. The picture they showed of hutch was not what arrives. Will never do business with them again Add comment

I bought a king mattress from Sam's Club shipping through Homes Direct. They scheduled delivery for 13 August. We called late in the afternoon 13 August and 30 minutes later reached a Homes Direct representative who stated she spoke with the driver and my mattress was on the truck for delivery. Never delivered and no phone call. Automated call that afternoon stated it would be delivered on 15... Read more

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I have ordered solar shades from select blinds. I looked at their website and followed the procedures to measure and provided them the measurements. The blinds came in and they sent 2.5 inches lower then what I ordered and I called them to get help to resolve this problem. To my surprise they were very adamant stating that it is how they will send and they did not accept their mistake but said... Read more

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Rugs USA has the absolute worst customer service. I have never encountered a company that not only will not own up to their mistake (they sent the wrong rug in the wrong color) but they will not re-send the correct one. I have to order another one, pay again, then wait until this one is shipped back to get re-funded. Then they had me take pictures of it so they could see it if it was the wrong... Read more

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I ordered a boat table kit with mounting hardware, post and table. My order was clearly and correctly placed for a "rectangular" table on the invoice and packing slip, however I was shipped a round/octagon shaped table in a box marked with the "rectangular" table model #. I immediately contacted iboats (same day) and was promised an email with return a label and instructions and that they would... Read more

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