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Furniture and Decor Complaints and Reviews

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Ordered a table in late June. Was told several different delivery dates. I called off from work two weeks in a row for no reason. I drove 2 hours and waited for nothing. I spoke to so many different people and all gave a different story or connected me to someone who knew nothing. I have the confirmation of the delivery date on paper from West Elm. I asked several times to speak to a... Read more

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We've spent THOUSANDS on Thomasville furniture in recent years. Recently we bought a dining table, along with a sofa and loveseat. The finish on the table started popping small pieces off. I called the store where it came from. They slow-rolled me for several months and finally sent an "expert" out. Then the local store went out of business. Anyway, the "expert" looked at the table and... Read more

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I bought upgraded fabric for the Grove City sectional. We are at the house 10 weeks a year, and the sectional is not the only sofa in the house, however, the fabric after one season is already saggy. I have to smooth out the cushion fabric after sitting. The sectional w/chaise was nearly $3000. I should have bought a Rowe at Johnny Janosik. We have 2 Rowe sectionals here and at home and there... Read more

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It is very simple, I ordered a bed on 5/27/2014, it is 7/22/2014 & still no bed. Before I ordered, I called the company to make sure it was "legit" boy; was I wrong. First time I called, a nice man with a british accent answered & assured me my shipment was on its way,… that was the LAST time I spoke with someone on this hemisphere, after that every time I called ( I called about 10 times... Read more

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First time I ordered, I got double of everything. I called and spoke with someone who had English as their second language!!. She could not understand my problem, but kept telling me I had to take all items to the post office to have them sent back. I tried to explain that there were 3 boxes of heavy dishes, she didn't care. Never did activate the return labels. Should have known better, but I... Read more

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We paid $800 for an Englander pillow top mattress in December 2012 before we were married and moved in together. We were married in November 2013. No one had slept on this mattress until then. the mattress now droops in the center where both my husband I meet every night - not on purpose! It's the most uncomfortable mattress either of us has ever owned. We went into Discount Mattress and were... Read more

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My wife and I purchased the Sleep Number prior to my back surgery so I could be comfortable. WRONG! Sleeping is near impossible even a year after my surgery. My wife and I wake up (never from a sound sleep) aching, sore and tired. Both of our backs hurt as do our necks hips and shoulders. Absolutely the worst bed we've ever had the misfortune to lay on...And just $2,000. It's like being punished... Read more

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We bought our Cal King Diamond mattress and foundation only six months ago. It already sags where we sleep so if one of us wants to sleep in the middle, we roll to the side. The main problem, however, is that the foundation squeaks when we sit down on the bed. Same as last person, they want 99 to come out and inspect it. And then what? They will probably say we are sitting down on it... Read more

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On July 4 I went to MOR Tempe store and purchased a king bedroom set worth $4400. What we were not told by the sales associate (Barbara Ross) was that with that specific type of mattress this bed was going to be 36 inch high. In their store everything is conveniently set so your feet are actually touching the ground when you sit on the bed or displayed mattresses. As soon as the bed was delivered... Read more

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I ordered a patio furniture set on June 15. Today is July 22 and I have no furniture, no refund and the sets are all gone from stores now. Sam's has $1100 of my money for over a month now. I have made countless phone calls for over a month to Sam's Club and to the freight company who is delivering it. I have been put on hold for an hour at a time. I cannot even count the number of hours I have... Read more

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