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I am a very unhappy customer!! I'm not a person to complain but this as far has been the worst customer service ever!!.. I went and bought a bed set which I was hoping to take it home the same day but was told that they didn't have anything in stock that it needed to be ordered and that I would only take 2 WEEKS which in the beginning I wasn't ok with it so I was about to walk out but I really... Read more

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Iv only had my pillow for 1 month and im having to put it in the dryer every few days as it keeps going flat.It is the right size for me iv checked several times.It comes out of the dryer really puffed up and with in a couple of nights its flat again. Im sick of it already.I followed the directions on the paper it came with and rang the people today.They told me they have never had a complaint... Read more

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I purchased lighting fixtures for $800 and called to get the required return ok for one item, a sconce for $220. The customer service rep was very rude. I was told because I had selected a shade my purchase was "customized" and could not be returned. But there was no way I could have known this. If you are familiar with the web, it is impossible to buy most items without making selections. In the... Read more

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First off let me say I have 2 Beds the first two years i have changed both air chambers and pumps on both beds then 3 years later the same and now one bed chamber on bed has deflated so I talked to customer service explain my family was coming in and i needed to have it next day air I was told I would have this Fri before 10:30 am well I never received an email from them so called to see if it... Read more

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We wasted over two hours driving to a RTG store ( the distribution center in Houston) to buy a recliner we saw on their web site. The salesman showed us the chair and we agreed to but it. Then he insisted we give him two phone numbers, and we refused. He began whining that it would be needed incase there were delivery problems. We told him we were going to pick it up ourselves as we brought a... Read more

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I HATE HATE HATE MY RESTONIC MATTRESS!!!!!! I WANT MY MONEY BACK Add comment

We purchased the Sealy Hybrid Majesty Bed, paid them in full($2500), and had delivery scheduled for Thurs 3/26 from noon-6pm. We get a call around 11am saying the bed isn't at the warehouse so it wont be delivered today! What? fine, gives us our Money back today so we can drive 200 miles to buy our replacement bed. No, you cant? why do we need to wait 7-10 days to get our Money when you got it... Read more

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We measured as directed on the video and ordered a custom shade 24 inches wide. When it arrived, it was not even 23 inches wide and did not work on our window, so I contacted customer service. They explained I had not read the fine print, which explained that the shades were really more than an inch narrower than the size ordered. They offered a re-do of the shade at about half price, so I... Read more

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FIRST, PAID FOR A JESSA PLACE OTTOMAN, TOLD THEM CHOCOLATE, THEY BRING ME A BEIGE ONE AND HAD TO TAKE OR BACK AND STILL NO 3 HOUR COURTESY CALL.....THIS BUSINESS SUCKS. Add comment

I went into the store hoping to build my credit .I was told that I was approved for 1400 in store credit .I picked out a living room group after adding sales tax total cost about $800 . Been making pymts but fell behind in February was told that I had to pay past due & a month's in advance. I paid past due & a month's in advance asked how much I left Owen so I could pay off and was told... Read more

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