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Furniture and Decor Complaints and Reviews

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I was promised furniture delivery on a specific date. The he furniture was delivered to the billing address not the delivery address. Only one item out of an entire sectional and bedroom set was ordered. Add comment

  • From mobile
  • Mypillow
  • 3 hours ago
  • by anonymous
  • #588850

My dog even refuses to sleep on it. Can't fool Honcho either! Add comment

The Room Place - Review from Arlington Heights, Illinois
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I ordered a leather sectional from the room place. When they delivered it, the chase was with a big scratch on the seats. And the sleeper had 5 damages on the leather. They took the chase back and I am still waiting for the new one. One mechanical came for the sleeper. He tried to fix the damages but now they are more ugly and visible then before. Now I have to wait another week for a new... Read more

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I'm going back to buy more stuff! I love love love this store. So far I have worked with 2 sales people and today I want to recognize Luis! Someone else had made a minor mistake when I arrived and what I wanted wasn't there (I was told it was). I was soooo upset that I was told it wasn't there. So Luis looked everywhere in the store and couldn't find them. I got so upset I was crying (I was not... Read more

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I ordered a SMEG toaster on January 9, 2015. It is now January 30th, and was slated to be delivered within 1 - 3 weeks. While I understand that the toaster will be shipped directly from the vendor, I'm unclear why the order was just 'fulfilled' on Tuesday (after four calls to customer service). Now I'm to understand that it 'may' arrive on or about February 6, 2015. Did West Elm even submit the... Read more

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Spent over $1000 for a recliner. It arrived and is defective (leans to one side). Requested inspection; inspector came, and agreed with us. But heard nothing from LaZBoy. Finally I called them. "Oh, we decided there was no problem." Refused to provide a copy of the inspection report--after telling me they would send it. Lied about a number of things, including "we tried to call you but got... Read more

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100% FULL

Klaussner - Problems with furniture since HOUR ONE!
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Spent what I feel is a decent amount of money on what I thought would be good quality bedroom furniture($4,000) only to find out that it extremely poor quality. I was replacing 12yr old laminate furniture that was still in good condition with what turned out to be worse than laminate hardwood(or should I say softwood) furniture. Right after the delivery men left, I moved the night table only to... Read more

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We purchased our fabric sofa from Lazy Boy less than a year ago. We noticed that it was starting to show some dirt stains. We called Lazy Boy to ask how to take the dirt stains out, they gave us a the Ultra Shield brochure. We purchased Ultra Shield when we purchased the sofa. I called Ultra Shield and they informed me that Ultra Shield does not cover DIRT. Now can you imagine paying for a... Read more

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bought a dining room table a month later the seats was falling apart! wow is this place furniture to use or just for show in your house. Everything I buy from there falls apart, I'm done shopping at this place Add comment

Bought a Southern Motion couch and chair from Art Van Furniture in Taylor, MI. Literally within the first two weeks we noticed wear in the fabric, we were told to shave it, have different people sit in different spots and massage it. Had Art Van cone out again, they took all the staples out of back of chair and stuffed a bunch of filling in for sagging and breaking down. Fabric feels like... Read more

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