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Flowers / Florist Complaints and Reviews

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Used them to deliver flowers and chocolate box on jul 29th to be delivered on jul 30th 2014. The recipient never received anything and i was charged $60. Now i m worried about my credit card information being stolen as well. Add comment

They never arrived on the day,after many live chats and calls and them "promising" to find out why and ring me back,which they never did,I was promised delivery that day with chocolates and note.Never arrived..after blasting the hell out of the person on the phone I cancelled the order and await refund back to Paypal.Paypal disputes will hear from me if money not in 3-4 days as per their... Read more

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I placed an order for flowers at 10:00 a.m. on July 29--not exactly a "peak" time of the year. It is now 6:00 p.m. on July 30 and not only has there been no delivery, the "customer service" department will not even acknowledge my requests for tracking information. I have tried both their on-line form as well as telephone request. An automated message says to leave my name, email address and... Read more

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I got a call within a few hours of placing my order for funeral flowers to be "guaranteed" for "free" delivery the next day that the needed to upcharge me $12.00 for delivery because I chose a specific time of the day. IT'S AN ORDER FOR A FUNERAL! That's the only time I was able to talk to a live person. I kept getting automated phone calls and emails later that day into the following day to... Read more

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I ordered a funeral pillow from the Dunmore, PA store. With the fees it came to $75.00. When I got there and saw it on a table in the room with my message on it but no signature that was enough but the pillow was a flat piece of paper (looked like it came from the Xmas Tree Shop) with red roses across it - it wasn't worth $10.00! There were over 900 people at this service and I was mortified!!! ... Read more

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I ordered on line and specified delivery last Sunday. Got an email receipt confirming the order. Nothing had appeared by the end of the delivery day. I tried two phone calls, no response. Tried two emails, the second one cancelling the order. The next day (Monday) I got another billing statement and an email claiming that I they had not been able to reach me by phone. Nonsense, I was at the... Read more

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Avas Flowers - Very poor array of flowers
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I ordered flowers and did not get what I ordered. I have contacted them with no response from them. I will add images of what I ordered and what I received. Why 100 words to express my anger? OK I'm pissed off....OK I'm pissed off....OK I'm pissed off....OK I'm pissed off....OK I'm pissed off....OK I'm pissed off....OK I'm pissed off....OK I'm pissed off....OK I'm pissed off....OK I'm pissed... Read more

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I PLACED AN ORDER TO HAVE MY MOTHERS BIRTHDAY FLOWERS DELIVERED. WHEN I FINALLY RECIEVED A CONFIRMATION EMAIL THEY HAD THE WRONG CITY ON THE ORDER. WHEN I TRIED TO CONTACT THEM I WAS TOLD TO LEAVE A MESSAGE AND A REPRESENTATIVE WOULD CALL ME BACK. I HAVE NEVER BEEN CONTACTED AND MY NUMBER HAS NOW BEEN BLOCKED SO THAT I CANNOT CONTACT THEM. I THEN CALLED FROM A FRIENDS PHONE AND WHEN I GOT THROUGH... Read more

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Here is what I wrote the company. I don't expect a response or refund. I placed an order last week for a flower delivery that included a small box of chocolates for my mother's 80th birthday on Saturday, July 26, 2014. She lives in Colfax, LA, a small town just north of Alexandria in the middle of the state. Your company made quick contact after I placed the order to alert me that they would have... Read more

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Update to previous complaint - I reported my complaint on-line with the Consumer Complaint Agency. Unfortunately, mine is the only one they've received so far. If you had a problem with Ava's, please contact them on-line. Their email reply to me was, "This business presently maintains an unsatisfactory rating with the CCA. Consumers are advised to use caution when dealing with this... Read more

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