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Flowers / Florist Complaints and Reviews

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Teleflora - Review from Stockton, California
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I had flowers delivered to my mothers funeral. They sent something completely different than the picture i ordered from but a blue and white ribbon on it and a completely different vase. I was very disappointed with the results i payed a lot of money for these flowers expected something beautiful this experience was very frustrating and the customer service is not satisfaction. . Your better of... Read more

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These guys are the worst! I'm so embarrassed I didn't read all the negative reviews beforehand. But they do a lot of advertising and they had a good selection of flowers on their website. Notwithstanding, after I'd called them 4 times that week to stress the importance and time of the delivery, we had to hold my friend's memorial without any flowers. I'd checked with them that morning that... Read more

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I paid for special delivery before noon, but they never let me know that the arrangement was never sent! I had to call the person I was surprising, and tell her that she was supposed to receive the flowers the previous day! Horrid flowers, and horrid company! DO NOT ORDER FROM THEM - EVER!!! The flowers that were delivered were hideous and half dead. The fact that I did not know what happened... Read more

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Same experience. What FTD advertises on their website is not even close to what they actually deliver. The bouquet I ordered had over 12 roses, 12 carnations and 12 daisies. My daughter received 6 carnations and 6 daisies. Called FTD CS to find out what happened and I was (barely in English) told "we delivered your order. You pay for 6 daisies and 6 carnations we deliver." I asked for a manager... Read more

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Flowers were to be delivered on Saturday for a Sunday Rosary and Monday funeral. Received email confirmation they were delivered on Saturday. Sunday evening at the rosary - no flowers. Called - they said florist was closed. Called back Monday morning - had to wait until 9am. They won't give florist name - so can't speak directly with them. This is a call center in another country. Florist... Read more

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I just recently received an absolutely stunning arrangement of flowers from Avas. But they have created a problem, I live in a small apartment and the flower arrangement is just to large. I can not fit it on the table I use to eat on, it takes up the entire table leaving no room for me to eat. It is too tall to fit on the kitchen counter, they hit the cabinets. They should not make the... Read more

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I had a similar experience. The flowers were to be delivered a day early before 4 p.m. for a funeral the next day. I received an email stating the flowers were delivered at 5:23, but there was no one to receive them, because everyone left at 4:30. I tried to contact the company via email, website and the phone number, but 3 hours later, there was still no answer as to where my flowers went or... Read more

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I ordered some flowers for my female boss birthday.Picked out what I wanted told them no substitutes and needed it delivered before noon on Monday and this was a Friday. I paid a couple bucks extra to get it there early at specific time . I read reviews AFTER I ordered them so needless to say I was worried. I called customer service a couple hours before delivery time. The lady was fantastic put... Read more

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30 mins on hold. That was just ONE phone call to this pathetic scamming outfit. 6 more calls, more holding, 6 different reps. Online order Never gave me final total charges for my order. Receipt was emailed to me, containing only a confirmation number. No dollar amount. Not one of the reps could access my account with my order number nor give me a total. No clue what my final charge was to... Read more

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I purchased flowers for a funeral, was suppose to get a conf e mail never received it contacted them 7 times and got no satisfaction Contacted my charge card and was charged 149.00 for an arrangement that was suppose to cost 94.00. I stopped at the florist that was contracted to make this arrangement and it looked crappy , he said he couldnt make it any better cause the arrangement only cost... Read more

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