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Flowers / Florist Complaints and Reviews

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We ordered an arrangement to be sent to a fellow soldier whose mother had passed away. We scheduled delivery for Friday since the memorial service would be Saturday morning. Saturday EVENING to let me know there was a problem and the original shop they contacted could not make the arrangement we had picked out. They found another shop that could, but they were 58 miles from the delivery address... Read more

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HORRIBLE!!! HEED EVERY COMPLAINT LISTED ON HERE!!! I ORDERED A BIRTHDAY ARRANGEMENT FOR MY MOTHER WHILE I WAS OUT OF TOWN- UPON MY RETURN A FEW DAYS LATER, THE ARRANGEMENT WAS A PIECE OF ***!!! NOTHING EVEN CLOSE TO BEING RELATED TO A BIRTHDAY! THE *** THAT TOOK MY ORDER OVER THE PHONE DID NOT SPECIFY WHAT I TOLD HER I WANTED- INSTEAD SHE PUT IN "FLORIST CHOICE"!! THEY SENT MY MOTHER THE... Read more

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I ordered flowers on10/13 to be sent to my granddaughter in Chatsworth on 10/18. UPS stated they were given wrong address. (They called my son at the phone # I gave them, which was obviously correct.) I was on hold for 10 minutes when I called Ava's-listening to a barrage of commercials-when they said I would have to schedule a callback, or call back at another time. UPS could not do anything... Read more

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Wish I had checked this out first, but yeah, ordered on the 17th, and they were not delivered. I call them the next day tell them fine w/e as long as they get delivered by 530 on the 18th. I call at 6 and say they are still delivering. Keep in mind this is a $70 order that I put in. I feel like for that kind of money you could expect some halfway decent product and service. I am going to... Read more

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I ordered a flower arrangement for a funeral and I get a call from the pastor hosting the service saying there is a problem with the order and the local floris didnt have my ccontact info so I call them and Avas Flowers sent the wrong product!!! I didnt order a regular pillow for a funeral. .I ordered a cross pillow with red roses!!!! I cant attend the funeral because I live across country so I... Read more

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I recently tried to make a soup stock out of flowers after they started to dry. I simmered them in water with some salt, pepper and others spices. I added a few odd vegetables I had around, some carrots and a bit a celery. It smelled pretty good while it was cooking and I was looking forward to tasting it. After I had simmered it for a few hours I could not resist the urge to taste it. Let me... Read more

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I cannot begin to say how disappointed I am in dealing with this company. I specifically ordered a white bouquet with a small amount of pink, the rest greenery, rosemary, ivy and fern. this is a family tradition. Ava's in cedar springs michigan, assured me that was doable. the photo of the flowers was simply not what if ordered AT ALL !!! at 137.00 I expected more !!! after much runaround... Read more

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Oct 16, 2014. 2:18p, ordered 4 arrangements for 6p funeral. $158.16 was total, but nothing went as promised. 1. My credit card was charged $162. 2. Nothing was delivered! Waited till 9p, NOTHING! 3. Seven phone calls and poor customer service to beg for a refund. Still waiting on 'hold' for rude rep. Hope to get a refund, calling bank next. Filing a complaint with state atty general. STAY AWAY... Read more

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I read somewhere that spraying hair spray on cut flowers will preserve them. I think it cam from a pretty reputable source. Well I gave my flowers a good dosing of hair spray and that seemed to kill them not make them last longer. I am very upset that this did not work on my flowers so I decided to ask for a redelivery of better flowers/ That did not happen, they refused saying that I damaged my... Read more

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I recently received a ficus tree as a gift. Mu dog wont leave the tree alone. I continually brushes up against it and urinates on it. My dog has never done this to any other plant in the house and has not urinated in house since he was a puppy many years ago. They must spray this plant with something that attracts dogs. This is a very bad policy in that many people have pets. I called their... Read more

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