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Several delays in processing the loan despite proof that the loan docs were sent via fax. There were many many delays from the firm about my loans. The email from the manager said that she would respond but she was overloaded because all of her team was on vacation. On the day before the loan closing, they told me about a problem and that it would cost $3000. They basically had my back to the... Read more

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I just opened an account with TD Ameritrade because my uncle had an account and recommended them for ETF's. I had opened an account and didn't fund it for awhile. I finally took the leap and deposited 10k and bought an ETF. Well TD Ameritrade filled me in at the "mark" price which is a mid way between the bid and ask. I wanted the bid price .25 per share cheaper. I bought 2,500 shares, which is... Read more

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My mother financed home with vanderbuilt in her name only. My mother passed away unexpectedly, I explained this to vanderbuilt, no I'm sorry for your loss, nothing! All they were concerned with is the $15,000. left owing on the $80,000 home. They called me day and night, I explained I would get with them after the funeral, our whole family was in shock over the sudden death. They called 4 times... Read more

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I called to find out information on deleting PMI from my current loan. The person who answered my phone call could not answer my questions, they claimed they have no supervisor avaiable. They tried to pass the buck and delay by saying they would send me out a letter. I told them I do not need to wait for a letter, I need to talk to someone NOW. This is a very unprofessional group of people whom I... Read more

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I signed up for an account that was free as long as I had one direct deposit per month. Out of nowhere (9 years later) they started charging me a $12 monthly fee despite my having had a direct deposit. Upon talking to customer service I was told that it was only free if the deposits were of a certain amount (which they never have been). I was refunded only one of the two monthly service fees.... Read more

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OK guys, this bank is full of it. Unfortunately I been having an account with First Convenience since 2010 and today I regret it. I hardly ever checked my account activity because I'd figured my money was safe. Last week someone wither $250.25 from my account and signed pretending it was me. Soon I went to the bank and file a claim, the bank tellers where judging me and asking me weird questions.... Read more

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Good afternoon. I am a One Main Financial customer that got into some trouble with my loan. It was prompted by an unexpected Medical Expense. I contacted the branch where I acquired my loan. Mansell Road Alpharetta GA, to discuss my problem. From that moment on I was harassed and threatened by someone named Mary. More calls every day night and on the weekends at work at home than I can mention... Read more

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Good afternoon. I am a One Main Financial customer that got into some trouble with my loan. It was prompted by an unexpected Medical Expense. I contacted the branch where I acquired my loan. (Mansell Road-Alpharetta, GA) to discuss my problem. From that moment on I was harassed and threatened by someone named Mary More calls everyday, night, and on the weekends, at work, at home, than I can... Read more

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OK guys, this bank is full of it. Unfortunately I been having an account with First Convenience since 2010 and today I regret it. I hardly ever checked my account activity because I'd figured my money was safe. Last week someone wither $250.25 from my account and signed pretending it was me. Soon I went to the bank and file a claim, the bank tellers where judging me and asking me weird questions.... Read more

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To be fair, it's difficult to say if I was deliberately lied to or if the outsourced call center's ability to speak the English language was so poor that he had no idea what he was saying. Regardless, I was told one thing about the amount I would be saving and also about the initial fee when in actuality the opposite was true. Basically, they repeatedly withdrew the wrong amount from my bank... Read more

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