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I have an obvious leak in my pool, and they sent out Aqua Brite Company to service. They repair man also believes that the pool has a leak and documented it on the invoice. The company calls me and states that they do not cover the repair because it is due to the Waterfall having a leak. So I inquired, what about the leak in the pool. Customer Service states, according to Aqua Brite the leak... Read more

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I do not agree with other comments. I had good experience with this company. My AC broke down and I put a service request to American home shield and AHS transfer my order to Total air care. TAC called me next morning and scheduled an appointment for the same day and checked my AC unit. They got the authorization next day from AHS and ordered the part. AHS told me that I have to pay for Freon and... Read more

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Don't buy anything at Sear or waste your money on the extended warrenty!!! Sear doesn't care about their customers they treat you like gold when you are looking to purchase. Wait until you have to request service I schedule my dryer repair on Sunday for Tuesday I taught great I love the quick response. Ha Ha four days later my dryer still not repaired and I now have lost three days of work... Read more

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We reported our AC down on 5/16 @ 11:59 PM. Serviceman comes out and diagnoses the problem and turns the call in to you. Today is 5/28. This company does not return calls as promised. You can only talk to the representative that answers the phone. She said that they turned it over to the Purchasing Department to run a trace on the part. It is now 6:26 PM. I still have to call every couple... Read more

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I signed up for one year and paid in advance. 15 months later I get a collection agency notice for $46 purportedly for the month after my services ended. I never authorized or wanted this service, but am being forced to pay for it nonetheless. The billing practices of this company are unethical and buyer beware if you choose to deal with them. I will never do business with them again. A a a a a... Read more

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AHS sent out their local HVAC contractor. They determined that my ac unit needed an evaporator coil. When they sent the estimate to AHS, they included over $1000 in "code upgrades" which are not as well covered under the agreement resulting in out of pocket charges. When I disputed the necessity of the charges and asked for a second opinion, they refused. When I asked them to do the repair... Read more

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I had a technician out to a rental house of mine and told him what my tenants said was wrong with the dishwasher. He didn't run the cycle to see what was wrong (I was working in the other room and just assumed he would do this). So, he said nothing was wrong, but said if I continued to have trouble he thought I might need a part that cost $260.00. A week later I was at the rental house and ran... Read more

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AHS hides behind 'pre-existing condition' when rejecting a claim or if they do accept one use workers that are not knowledgeable on the equipment they are asked to repair. My first claim involved a toilet leaking around the base. The contractor walked in the bathroom, took one look, and said it was a pre-existing condition even though I had just had the house inspected 3 weeks prior and no leak... Read more

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Where do I start? HMS's customer service has gone downhill over the past 6 months. I wait on hold at least 10 minutes before a customer service rep answers the phone, and then it takes them a long time to retrieve/review records. They NEVER call back, when they say they will. The supervisors and claims management people("President's office") are absolutely worthless. I had an HVAC claim... Read more

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Called service request to AHS on 4/24, tech calls and schedules appt. for 4/27..so far go good right, well that's the only good thing, tech determines I need 3 parts and once received will be back to repair. AHS calls me on 5/4 and offers me $200 or so instead of repairing....my range cost over 3k, so I decline offer, then I'm informed that 2 of the parts can ship, but one back ordered 2... Read more

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