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The gasket on one of the door on my LG refrigerator was tearing so I called for warranty A&E tech comes out and orders parts and makes an appointment for two weeks later between 1-5 to fix. Their customer service calls and changes the appointment for the same day between 10-2. I had to miss my class to wait for them. No one ever shows up, never calls. I call Customer service and the woman... Read more

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Our Samsung dryer when on bedding setting does not work properly. It does not detect that the clothes are already dry and it won't stop. I am afraid that it will cause a fire. Called the warranty service several times . 1st technician order some parts. 2nd technician came and said it is fixed. No , it was not fixed. 3rd technician said there was nothing wrong and said not to use the bedding... Read more

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  • From mobile
  • Zero Rez
  • 11 hours ago
  • by anonymous
  • #540281

Late fees on a $40 balance turns into a on going $25 late charge with a 30 day late. Stay away fom the company. Add comment

  • From mobile
  • AJ Perri
  • 11 hours ago
  • by anonymous
  • #540266

the work has yet to be completed, but they were nice enough to charge me in full. something I have to dispute with Wells Fargo. they did a half assed job of backfilling my yard and driveway after putting in a sewer line and left a big hole they were supposed to fill in where my septic tank was. I just seem to get the runaround when I talk to them. Add comment

     

My new LG refrigerator arrived and when installed, the water dispenser would not work and the ice machine would not make ice. I called LG and they sent A&E out to diagnose the problem. I waited 9 days for their busy scheduled tech to arrive. The tech final showed up and he could not dis-assemble the fridge to diagnose. He apologized and left. I had to call LG to get a new tech out and wait 5... Read more

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I have been without AC in Florida for over 10 days...my warranty company uses this company as well and it seems like they don't want the work. Why they use someone an hour away from me to do work that local companies can do is beyond be (another bad survey) but I had to wait three days for the original appointment because it was the morning of the 18th and they use the required 48 hours before... Read more

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  • Mr Rooter
  • 21 hours ago
  • by anonymous
  • #539993

late , over priced, pushy , should of never called them Add comment

     

The comedy continues....... I called craftsman as instructed from Sears parts in my quest to get a replacment for the 41A6317 Smart Control Panel, the craftsman rep said I could pay $96.00 for a tech to come to my home to take care of it. I read the Rep the warrantee from page 41 of the manual "from the 91st day to 3 year from the date of purchase, replacement parts for any defective parts on... Read more

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