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This happened about 4yrs ago.Had a fire in the basement. Servpro recommended by adjuster.After 3 weeks all they had done was dry out and basically wreck any thing in sight.No cleaning at all!! In fact, my wife went down with bleach water and cleaned 3 sg ft of a wall.When confronted the franchise owner said that they had done all they could.My son in law is a contractor and redid the whole... Read more

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We purchased a hot water tank from sears as well. We have replaced the same part 3 times already. The first time was within 6 months of purchase, but it keeps failing. They wont replace the whole unit. And don't even get us started about the service. Multiple calls. They keep claiming we didn't call, then we rebook, and no one shows. Call back. Oh...nothing in the system again? wow, what a... Read more

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I have now had two appointments scheduled for someone to change my faucet. Once they didn't cond because they said someone had come already .. Yes for a direct issue. Then I rescheduled and both myself and the plumber confirmed the date. Then I confirmed again the day before the appointment. And guess what they have it scheduled for another day!!! How does Saturday turn to Monday in one day? So... Read more

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Bought a samsung 45h700 model. Just over 30 days into it the machine over fills the water causing it to unbalance and make grinding sound. The dryer is also leaking. The best sears can do is send someone over in two weeks to look at it. I spent 1200 for a washer and dryer that take 2 hours to wash the smallest load. All I asked for was an exchange or return. Now I have a tub that wont drain and... Read more

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We purchased a Whirlpool was about 18 months ago and it stopped working. It checks the weight of the clothes, starts to fill up and then it just makes noise like the motor is burning up and it starts to smell. I have contacted the company and they say that since it is out of warranty that I would have to get it fixed at my own expense. That is fine I said because I will never buy another... Read more

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02/06/2015, due to unusual cold weather, I had a pipe bust and called this company after watching their commercials on tv and assumed, they were good at their word and commitment. On 02/07/2015, a plummer showed up to address the problem, he found none. Almost $6000.00 later, the original problem resurfaced and was addressed. I just retired 12/31/2014 and seriously, my savings took a nose dive.... Read more

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my goodness...I am a Realtor and wish I had gone here before offering this warranty to my seller. What a cluster f*** this company is. Listed the property at the beginning of the month but held off on the warranty for almost two weeks while getting the house ready. I then register the warranty and three days later the heat stops working. They then denied the claim saying it was "pre-existing"... Read more

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I went to the BBB and Consumer Affairs who said they had several complaints about the company and still no reply from Stanley.I filed in small claims court and 4 days before i was going to court, they called to settle my claim. They had one guy call who tried to put the bull on me and said they would counter sue.I had all my ducks in a row with my claim and told them I would see them in court. 10... Read more

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After 6 failed attempts at trying to repair our freezer I wanted to talk to super/master tech and Margaret #27362 spent her time telling me what she couldn't do without even knowing what the issue/problem was. I told her how do you know and she said it didn't matter what I wanted they couldn't help. Repair was requested through Sears each time, Sears told me that I needed master tech to deem it... Read more

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Working with HMS, home warranty company, it took 6 weeks to get my dryer replaced, due primarily to the incompetence of their contractual delivery company, Apollo. I asked that they get a different delivery company after the first month of problems, but Apollo did the final delivery, (after sending my dryer back to GE!). Apollo damaged my 1 month old flooring and porch paint by scraping the dryer... Read more

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