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Brand-new fridge bought February 2014 Come with a defective compressor very noisy when The compressor comes on and off it's like a gunshot in your kitchen in the customer service for this company is very bad had argument with customer service The only big company that I know that will argue with the customers had three service calls in one year now need new compressor A big company like that... Read more

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Sears made me take 4 days off from work for a washer repair and on 2 of those days, a repairman never even came when it was documented a person would come. On the other day, they had made an error and ordered the wrong amount of parts so I wasted another non-paid day. Their idea of reimbursement? Giving me less money then I had to waste paying for 5 weeks of laundry because of THIER errors. Spoke... Read more

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this company is a rip off towards customers. As one person stated about this company in Maryland. I myself researched the name of the owner and he was correct 100% this person who owns the company is the son and has never been licensed by the state of Maryland in HVAC or Plumbing. you can't trust a company knowing the owner has never been in the field and pays for the use of somebody elses... Read more

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not able to get a washing machine repaired because service technicians are uncooperative. Salesman at Sears offered to replace the washing machine but now he can't or won't. all of the phone numbers I have been given for customer service and resolution have been to foreign countries who cannot understand English and stick only to a script. They are absolutely no help! I have given the part number... Read more

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Rite rug put a 3000 dollar down for me it was the worst job I have ever seen They tore up my furniture and sent the furniture dr out to fix it I said ok to that . They sent Mexicans out to fix some of my problems and they made it worse I have talked and talked to customer service they are saying that it's the weather change. I have damaged boards nail holes all in my floor right down the middle... Read more

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Called GE Certified repair service in the Inland Empire area of SoCal for a refrigerator repair (unit wasn't cooling properly). Through automated scheduling service, I got an appt a week out and had to wait five hours for tech to arrive. He charges me $600 for two parts and an hour's work (labor charge was $421!), and doesn't wait to see if the fix worked. It didn't. There is no number to call... Read more

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This winter, my water heater started leaking and I called AHS as it was covered. The 1st plumber turned up after a week, checked the water heater and said it couldn't be repaired. So he turned it off and told me he would inform AHS and once they sanction the new heater, it would be replaced. After a week for no ascertainable reason, a 2nd plumber from AHS shows up, looks at the water heater and... Read more

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I had an issue with my heater. They had to order a part which took 4 days to come in. Then I was told my thermostat also needed to be replaced. They were offering a builders grade one even though I have a digital programmable one. My contract clearly states products that cannot be repaired will be replaced with a comparable product. How is that a comparable part? I have called and called and have... Read more

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We scheduled a repair on our washing machine by calling Sears 800-349-5071. The appointment was made for Wednesday, January 28, 2015, "between 8 A.M. and 5 P.M." I was invited to call back on the morning of the repair for a more specific time. When I called, I was told that the repair person would arrive "between 8 A.M. and noon, and he w[ould] call when he was on his way." Nothing ... At... Read more

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I wish I could put this in less then 100 words. I live in Warwood West Virginia and have been trying to get a Samsung dishwasher repaired since just before new years. Bought it for my wife for a Christmas present. It constantly leaks, kicks the door open and cleans the dishes very poorly. I had service on January 7th, the rep twisted the door, and did some other stuff. Made no sense to me, but... Read more

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