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I am very disappointed and unhappy with your service. I got TWO SILK BLOUSES SPOILED in your "Professional Cleaning location in Essex". I had to wait more than two weeks in order to get them "cleaned", and for my surprise this delay was because they were A MESS! The manager wasn't helpful at all. I have pictures of the damage and the receipt. I had 8 garmets "cleaned" at this location: five... Read more

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I realize Zip's is a low-grade dry cleaning service, and I hate myself for using them to clean my Anthropologie dress. They burned holes in my dress; they blamed Anthro; told me to go to Anthro and get my $ back. After I laughed at them, they said to fill a claim form to have corporate assess the damage. Three mos. later, I'm still waiting for my dress. Called the store 4 Xs, nothing. No one... Read more

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Pissedoffatmacgray 5 minutes ago My experience is the same, the card readers don't read. I was given a brand new card, I used it once, the next week my card did not work in any of the washers or dryers. I just put $20 on the card at the apartment office for a total of $23 dollars. When you call the 800 number, you get told that the card is bad. WHAT??? How did she diagnose this problem over the... Read more

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Zips off of Washington ave in Baltimore city is late with alterations and lost a pin in a pair of my pants and didnt call me for 8 hours. The manager makes sure you feel like it wasn't her fault an she "just found out about it".... No accountability. The seamstress clearly needs another hand or two so if you really need something rushed altered, I recommend going somewhere else Add comment

     

This company sucks and there are very unprofessional. All they want is their monthly money and screw everything else. This month for some reason now we are paying paper bill fees and insurances. Charges the I was not paying before? now I am paying. The person in charge of this company needs to open her or his eyes and start taking care of their customer, stop robbing us from a good service, ***.... Read more

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The Mac Gray machines in my building's laundry room are constantly broken. It is common to pay for washers and dryers that don't work. For instance paying $2.50 for a dryer that has no hot air and then having to pay another $2.50 for a working one. Or having clothes come out of the washer dripping wet, meaning it costs about $5.00 to dry them. The last straw was when I dipped my card... Read more

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The ZIPS in Gambrills, Maryland does not take any other form of payment besides cash. How convenient that they have an ATM right there, and it only costs $3.24 ATM fee; even better, $2.24 of that is paid to ZIPS! It says so right on the ATM receipt. What a ripoff! The ZIPS in Annapolis does accept major credit cards. So if you use the ZIPS in Gambrills, make sure you have enough cash to pay... Read more

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I had a new Joseph A Bank $87.00 pinpoint Oxford cleaned at Zips in Columbia, MD. When I went to put this shirt on a few days latee I found that a button had been ripped off. I returned the shirt and cleaning tag to the store aND ask to speak to mgmt. The store mgr. advised zips uses new technology so there is little shrinkage and we will replace the button. What about the hole in the... Read more

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My husband and I dropped off two white suits to be cleaned. When we arrived to pick them up the suits were no longer white. Both suits were now tan. It appeared as if the garments had been cleaned with other items causing the change in color. The manager was notifed and the clothes were sent back for a second cleaning. When we returned a second time to pick up the items the suits were still... Read more

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My clothes were getting ripped off in the machine. As I understand now that it was due to a faulty drum and I also got to know that Panasonic was well aware of the issues and still had this product out on the market. At first when the clothes were destroyed I thought it was my fault but it kept happening so I called Panasonic customer service and informed them of the problem. A technician was... Read more

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