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Cosmetics and Toiletries Complaints and Reviews

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I just saw the infomercial about an hour ago. I was amazed by what they were offering. I had the same problem. It said "only $19.99 for the full system. When I called to order I tried EVERYTHING to speak to a person. The automated system already knew my name and where I lived. SCARY! I just had this gut feeling that something was wrong. It is! After the computer took my credit card it charged my... Read more

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Wow is all I can say!!! Went to Polaris Mall in Columbus, OH and was basically assaulted by the rep in the mall kiosk. So, dried out salt was shoved into my palm and a water being squirted in my hand. The guy was talking so fast, I couldn't understand what he was saying. He was going on and on about the product which I guarantee will cause me to break out. I couldn't even check out the "business"... Read more

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I ordered the Be Active Brace, never came, no refund and will not answer calls. I sure hope other poor people don't have their money taken like I did. They are just stealing and getting away with it. Complain to BBB, I did. When you call they direct you to another number and that number never answers. Sent a complaint to their website but I'm sure that won't be read either. I guess I can just... Read more

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The same thing happened to me I called an cancelled Bellalabs an the sister company La Creme it was supposed to be a 14day trial but I didn't receive it until 8days later, so I called an complained no one would answer then a voice mail so i left a voice mail. Then finally got a rep he's being rude an nasty telling i agreed to the once a month which is bullcrap I took the hit on the $87.63 for... Read more

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Any product you have to spend this much time and money on will make anyones hair look good. For me, not worth it. The website doesn't let you cancel online but gives you the option to push out reorder 10 months. I thought that was long enough to finally get some response via email and I was so wrong! $50 later and a shipment I don't want... they claimed to cancel my acct but still not received a... Read more

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  • From mobile
  • Chaz Dean
  • 8 hours ago
  • by anonymous
  • #537680

Yes I accidently ordered 2 of them orders for$29.95 and only wanted 1 so I called customer service and told them what happened and was told that they could not do anything about it I don't want 2 orders coming from my account so please after I receive my first order please cancel my account if this can't be fixed. Add comment

Imagine my surprise when I was charged £95 out of the blue. I could get nowhere with a refund either - complete *** artists.Imagine my surprise when I was charged £95 out of the blue. I could get nowhere with a refund either - complete *** artistsImagine my surprise when I was charged £95 out of the blue. I could get nowhere with a refund either - complete *** artistsImagine my surprise when I... Read more

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I LOVE this product and I will never stop buying it!! My hair is the healthiest it has ever been. I have always had a problem combing through my hair after a shower and with wen the comb goes right through my hair without snarls and ripping my hair out. Add comment

The customer service at Wen sucks. I have been trying to get a refund for a month now and I keep getting the run around. No one there knows anything! Instead of a refund that I requested they sent out another package. Wtf. Never again Add comment

With Official Company Response

The order of Luminess air in my understanding was that it was a starter kit for 19.95. I would have loved to try this new concept in make-up at that price. Little did I know. I totally misunderstood the entire cost of the machine was $299.95 I never would have agreed to pay that amount. I am trying to get a refund of 59.99 which is continued to be charged to my account for 5 months. If not... Read more

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