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Cosmetics and Toiletries Complaints and Reviews

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I ordered their weightloss free trial. When I we t to cancel before the free trial was up they said I would have to send back the bottles. After arguing over 30 minutes they said they would charge me 9.95 to cancel. They removed the money from my bank account and I ordered a new card! These people are scammers! Stay away from them! My total loss was 22.95. I filed a complaint with the US POSTAL... Add comment

DO NOT order from this company. They catch you with the $4.95 delivery charge for a 14 day "trial". Then they lock you in to a monthly auto ship program. I placed my order on 7/11 and received it on 7/13. I was charged $90 on 7/25 and never even had a chance to open the package. The package does not include any information about where to return the product or provide a number to call. I had... Read more

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I made the mistake of orderering what I thought was a 14 day trial, cancel if you don't want any future orders. Firstly, try getting an email through to them, no hope. I called their offices and got an answering machine - seriously. 8 hours later no return call so I called again. A very rude person informed me that I must have missed the part that said if you do not RETURN within 14 days of order... Read more

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I was aware of the $24.99 charge because that's how subscription services work, however I was not aware that when I went to go skip a month, no one would be there to assist me. I left multiple voice mails, phone calls, and emails and I never heard from anyone. It's been almost a week and no one in the customer service department has even attempted to contact me. This is my 3rd box,... Read more

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Once by phone and 3 emails, I want to know if polyethylene glycol is one of the unlisted products in the shampoo. The phone rep read the label, but I know the companies aren't mandated by FDA to list all the chemicals. I asked and she read the label again. So I have contacted by email 3 times and they ignore me. The cost of the products is huge, and I'd pay but don't want cancer causing... Read more

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Even though I did enjoy the product, I will NEVER buy from Wen ever again and I will advise everyone I know not to buy it. They are a sleazy scum bag company who just wants your money. When you buy from them they consider it a "membership" which I didn't know. The initall package was 60 dollars and I was very happy with what I got. However, three months later I receive another package that I... Read more

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I'm shocked at how ignorant so many are about this service. You didn't know it was a subscription service when you signed up? Come on, it's ALL over the freaking sign up page and website itself. It has never been marketed as a "free gift" but instead a free FIRST box. One should assume that by first it means there will be a second. What company could stay in business randomly giving away their... Read more

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With Official Company Response

I ordered the system. However, didn't realize that it was going to be 5 easy payments of 79.99. The writing on their website is so small, and I only noticed it after I received my order confirmation and was like, HOLY smokes! My order also said Rush shipping and when I called, the consultant told me that there rush shipping is actually 7-10 business days. In the real world of business that is... Read more

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so i was charged 24.99 for a purchase i never made. called into customer service to cancel my account, according to the confirmation email i got my account has been cancelled and i also expressed concern about the 24.99 charge to my account. the customer service rep said she has sent me a return shipping label and that i will be able to return the box once i get it for a full refund, she said it... Read more

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