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What terrible service. They changed our billing address with no notification, which took hours to correct. They told my 82 year old mother to bring back her box or get charged a service charge if they came to fix her problem. The support rep was so rude she was in tears and come to find out "they" turned off the wrong cable address. That whole process left her with no phone, computer, or TV/DVR... Read more

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  • From mobile
  • Comcast
  • 6 hours ago
  • by anonymous
  • #516071

Spent over 3 hours on hold and still no service! Add comment

I recently purchase a 24" Vizio TV in April of 2014. As of last week the screen wouldn't come on. I called Vizio customer service and they said my TV was still under warranty so they would ship a box to my address. I told them when my 47" Vizio TV went out they sent someone over to the house for repair. Customer service said well since that was a bigger TV its harder to ship. I then said so... Read more

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I have the same problem as others with my VIZIO E series 3D TV that's just a couple (1 1/2) years old. I tried all of the "quick fix" options. They didn't work. I emailed VIZIO customer non support - got their standard "MORE THAN A YEAR - NOT OUR PROBLEM" ANSWER. I have had NUMEROUS TVs that kept working into the DECADES, but this is my first TV that I've EVER had a problem with. If you value... Read more

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Since I've had wow, I can't even count how many times they've been out to my home. I've had internet problems as well as video. Then they brought us out all new equipment and that worked for a long time until they told us how much better the Ultra TV was. We got it, and there has been one problem after another. We haven't gone two whole weeks without a problem. Just like the old days. We told... Add comment

Have just scheduled our 9th service visit in 9 months. No improvement yet. Some visits they never show and never call to cancel, despite the service folks saying "they are in route" when I call to check. We replaced all the in-home wiring at comcast's suggestion (about $400) - that was not the issue. We have replaced modems, boosters, etc. no effect, comcast replaced the wire from the street... Read more

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Paducah, Ky. Online offers specifically for Paducah listed my package with a $150.00 Visa gift card w/ 2yr plan. Rep said only $75 showed in system so would have to talk to other reps to get the offer shown online. I spoke with 5 people and NOT ONE would/could help. One even said to call the visa gift card center...Why? They don't ISSUE the cards! They only ship out and service the cards that... Read more

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Signed up 4-26-14. Guy comes out and takes all day to set up service when service was already set up with previous landlord. Why? He leaves, the stations we ordered were not working, the phone didn't work and neither did our internet. A week later, a guy comes by (high as a kite). Spent several hours setting things up. He added too many channels that we didn't know about and we received our... Read more

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  • From mobile
  • Comcast
  • 1 day ago
  • by anonymous
  • #515557

Every year my bill increases $100 without making any changes to my service package. We've tried adding my name so I can give my husband a break from having to always be the one who calls to fight with them. They add me, but each time I call they tell me again that I'm not an authorized user. Go somewhere else for service! This once great company is now just screwing its customers. Add comment

Where do I start? My husband and I have been having trouble with Bright House for about a year. We lose our Television one day, the phone the next, our computer the next, so on and so on. To make a long story short, I have made about 20-30 calls to them in the past year. About two weeks ago, a service man came out again and finally found the problem. He stated that squirrels have been... Read more

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