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Ground Transportation - Trains, Buses Complaints and Reviews

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I would like to speak with someone that can help me with my case. To make a long story short... I made a reservation for my parents(my dad is hard of hearing and my mom has Alzheimer's) to take a train from Pennsylvania to Kansas City for my wedding which was to be held on May 30. They were on the train and they were not told that they were the next stop so they actually missed their stop and had... Read more

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  • From mobile
  • Megabus
  • 1 day ago
  • by anonymous
  • #690673

I am very very very des appointed by mega bus 4 hours delay my first and last Add comment

So, a full 24 hour delay in getting to my first vacation I've had in 3 years, causing a mess of hotel and pickup issues making me loose a good bit of money to pay for the screw up. Had to pay for a hotel room I never got to stay in. Lost about 10% of my "free" money to use on vacation to pay for food, and other basics that would have been no cost to me at my destination if I arrived on time. The... Read more

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I have to say that the customer service for this organization is unacceptable. We at HomeBridge Financial Services had a company picnic event and booked 3 of their buses for the picnic. The largest bus they sent us did not even have air conditioning and it was over 85 degrees that day! We are still waiting a proper phone call from customer service over 3 weeks now to resolve this issue. This is... Read more

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On 8/18, I bought bus ticket online and was going to take bus at 5pm. I arrived the bus station near Grand Central at 4:50pm. There was a line of around 10 people. There was no bus on 5pm, no bus on 5:15, no bus on 5:30. The staff in the street told us that the bus would be arrive very soon. I waited until 5:45pm and had to take taxi to the EWR airport. I sent email with the bus ticket reciept... Read more

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I was booking my trip on megabus.com. The site would not allow me to close out the ticketing. I decided to start the transaction from the beginning hoping it would go through. When I put in the same information the price went from 15.00 to 54.00. After calling customer no service I was left with a take it or leave it attitude. It is said the lack of value the company places on each customer. I... Read more

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I am a lady of 82 years. When my train arrived in Washington DC, I asked for help to take my bags down the steps of the train. The Conductor said that he didn't pack them, and took his own bags from the train and left. I went down onto the platform and looked around for someone to help me. I was practically in tears. Then a man walking down the platform asked if I was okay. He said he was... Read more

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Bathroom stuffed with paper towels and unusable before anyone on our trip used it! Wifi doesn't work Add comment

had a trip from Atlanta to New York City, bus was to be there at 6:50 am did not arrive till 10:00 am. # hours late and when I called was told bus will be there in 17 min. then 30 min. Told they are sorry as we waited where there are no bath room, seats, out side in the rain . When bus finally arrived driver said he had been waiting for a bus to drive from 5:30 am. Staff told is after 2 hours... Read more

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  • From mobile
  • Megabus
  • Aug 25
  • by anonymous
  • #688906

Megabus, worst, they don't care about anyone, I had a meeting for my job in D.C I got there while the door was closing and they refuse to let me on, I almost lost my job, to re scheadule they want you to pay $5 really? They need to do better, once I had to wait 15mins for them to pull off Add comment

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