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Our church group had placed an order in March to secure a charter bus for 6/25/2015. Payment of over $4200.00 was sent and cashed. We had numerous conversations to verify that everything was in order for the trip and was assured that it was. On the day of the trip at 4:00 p.m., I received a call from the company and was told that there was a mechanical issue with the bus and that there were no... Read more

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Hit & Miss with Greyhound. The drivers are professional yet arrivals are rarely on time. My experience from Hampton, VA to Reno NV was very trying on me. Toilet tanks need to be checked and flushed. Almost every bus the urine smell was extremely over powering. Things to improve on. Adjust the schedule for more time. Clean/redesign the depots. Especially New York and Kansas City! Enforce... Read more

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I spoke with an unruly representative of this company, concerning a ticket from Maryland to New York. I couldn't understand what she was saying, so I asked to speak to someone else, the rep had an attitude because I couldn't understand her. She said I had to call back to speak with someone else after her going back and forth I called back and she answered I asked again can I speak to a manager or... Read more

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Any other decent employer will terminate the employment of staff who are as rude, uninformed, nasty mouthed, disgusting attitude employees such as the ones taking up space and receiving a paycheck in your bus stations. Greyhound: get on the stick, read the bad reviews your company is getting due to your terrible employees and get rid of them. Hire new, at least somewhat trained staff to... Read more

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We dropped off our RV at the Redding Camping World on a Friday to have a traveler satellite installed. When we dropped it off our back up camera was working fine, we're travelling and have been using it for about 4 weeks. When I got the RV back the camera no longer worked at all!!!! It worked just fine when I handed them the keys because I was using it!!! I was told by the service dept. that... Read more

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On 6/17/15 I called the ticket customer service number to purchase a ticket from Atlanta Georgia to Albany Georgia. I needed my bus trip to coincide with the arrival of flight. The lady was rude first and foremost but I have since found out that she was not only rude, she also did NOT give me some very important info. I chose to print my tickets myself. Upon printing them I found that she booked... Read more

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Air conditioning was not working on trip from Detroit to Chicago. It was indescribable the heat on the bus. Upper deck passengers went to lower level which was a tiny 'better' and had to stand several hours to chicago. Safety was a definite concern. Driver would not be honest with us. Windshield upper deck has a crack. Wipers didn't work upper windshield. Just a terrible, uncomfortable trip. We... Read more

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  • From mobile
  • Greyhound
  • 2 days ago
  • by anonymous
  • #658576

The absolute worst! Website is always down After 50 minute phone wait, The incompetent rep tried to sell me a ticket for twice the price that was advertised This company is awful Add comment

I am a 63 year old disabled individual who used Amtrak to travel from Omaha, Ne to Norfolk, Va on May 27th and back on June 3. I had requested assistance both coming and going. I never received assistance. Was told by reservationist to ask conductor about lower seat assistance when boarding train from chicago to d.c. and was told there was none available. No one was seated in lower level during... Read more

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  • From mobile
  • Amtrak
  • 2 days ago
  • by anonymous
  • #658188

Attempted to board train 772 at Solano Beach Station going southbound. Conductor Mitch refused to allow us to board with a Coaster ticket and screamed Amtrak does not accept coaster tickets at me and my wife, contrary to the subsidy agreement etc. very embarrassing and inconsistent as we travelled from SD to Solana Beach with big smiles from amtrak crew mcgeebee@msn.com Add comment

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