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Conductor on quiet car (train # 127 on 10/24/14) greeted riders with the following statement: "this is the quiet car. Read the sign. Anyone who does not comply will be removed from the quiet car. If you don't want to leave the quiet car you will be removed from the train." This same exact statement was repeated two more times before we left Penn Sta. Very hostile. clearly he thought he was doing... Read more

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Booked shuttle 3 hours in advance to pick me up fm LAX. I had to wait for 45 minutes at the airport. Why do they hv this online booking facility if they can not arrange a shuttle with in reasonable time (can be 10/15 minutes wait). This never used to happen before, thier service has deteriorated. But, they hv increased their rates!! Add comment

     

So I'm currently traveling on the mega bus as I type, and I am very upset. First, the heat is broken. So instead of making the most out of this twelve hour ride from Chicago to Memphis, I am too distracted with keeping my feet warm. I honestly do lot understand why a bus would be in service with no working heat and there are children aboard. Second, I see a spider web. Yes, a freaking spider web.... Read more

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My daughter bought reserved roundtrip seats for 3 and traveled with a party of 6 people. On the return trip, the people she was traveling with were allowed on the bus but she wasn't along with a few strangers because the bus was full. Was told to call customer service to change ticket to next bus, that bus was full. The next bus: 11:50p.m. on a Sunday night! Had to have my son drive 3 hours round... Read more

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  • From mobile
  • Megabus
  • 2 days ago
  • by anonymous
  • #549566

I accidentally booked my trip for 9am and it was supposed to be 9pm now mega bus will not let me change it to a later bus even though im willing to pay the difference. Also i booked my tickets Tuesday afternoon its now wensday morning i never had 24 for hours before i left to change it. Add comment

     

DO NOT USE THIS COMPANY!!!! I scheduled a bus for 55 students and coaches to go to a football game over a month in advance. The day before the trip I called to verify everything was good to go. I started calling at 8:ooam, left messages, sent e-mails and never heard from anyone. At 4:40pm, I finally got to speak with Joann who informed me that someone should have called me 1 1/2 weeks earlier... Read more

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I DECLINED all insurance. I checked all the boxes on the screen that i declined the insurance. I signed ON THE SCREEN (not on a full rental agreement). When I got the final receipt, I was charged $80.97 for LDW insurance. i was told i had to call customer service to resolve it. when i called customer service today, the woman on the phone was rude, told me there was nothing she could do to... Read more

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They laid me over for 10 hours on a ticket I had purchased WEEKS in advance! Their "security" threatened to call the police when I got mad lol. Read the fine print "first come first served" and that doesn't mean first bought! That means you better magically know what line to be in and be in front! Another time they told me I was "too drunk" to be on the bus. I had drank three beers in four hours!... Read more

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We traveled by car from California to Georgia, because that was the most convenient way of getting our cars here. We however had a problem with how to fit my daughters suitcases that she needed to start college in August. A friend of ours told us about Greyhound and how he heard that they were reliable. I shipped my daughters suitcase with all her winter clothes from August 11 and to this date,... Read more

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Our trip from White Marsh park and ride started out with 3 stops pulling over on the shoulder due to mechanical problems. I am hoping the driver was in contact with Megabus main office. We inched our way through the Lincoln tunnel finally breaking down just outside the tunnel. We were already an hour behind schedule. They informed us it would be another hour till another bus came. Passengers... Read more

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