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Ground Transportation - Trains, Buses Complaints and Reviews

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Megabus left without me in Pittsburgh, PA even though I was at the stop on time. There were no signs organizing people by destination city. No workers organizing the mass of customers. I saw my bus pull up and kept waiting for people to start boarding in the front door (by the driver) where I was standing. No one ever did and no announcement was made. Apparently only a few people of the large... Read more

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I had a disappointing experience with the Bus driver on 11/24/14 in Cleveland,Ohioat 3:30am. After showing my ticket I was told to go upstairs. I in return explained because of my age(67yrs) and disability I could not. Her response to me was And-And. I repeated myself and she then asked if I had a D on my ticket. She stated she could not see it because she has no glasses. She then asked her... Read more

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Taking bus from Ithaca to NYC. First off, bus was late almost an hour. Everyone waiting and no one to ask for help. Called customer service. They didn't know where the bus was and couldn't help. So the gave me another number. On hold for another 25 minutes. Gave up once bus finally came. Once on bus, outlets not working. Wifi not working. No wonder all the bad reviews. Never again Greyhound Add comment

Rod, on train 22/21 works in the lounge area. Worked for Amtrak 16 yes. He is an older black man. He is the meanest rudest person I have ever met. I have heard 4 other passage beers complain to train personal about this man. I am legally blind and he was ride and indwelling to assist me I am appalled Add comment

I was charged $45 to check an extra bag on my Nov 26 trip from Houston to Austin. My original ticket was only $26.50. I offered to lift my bag into the storage compartment, when the megabus agent said I had too many bags. I had one large back pack, one small back pack and my computer bag. She told me first $35 for an extra bag; I asked why, then she increased the price to $45 and said passengers... Read more

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  • From mobile
  • Amtrak
  • 2 days ago
  • by anonymous
  • #562299

For some reason the train Im always on has a 10 hour delay due to changing the engine!!! Smh Add comment

Regarding travel between St. Louis and Chicago on 10/16/14. The ticket was purchased for my daughter attending Washington University in STL to get home to Chicago the weekend before last. Per the ticket and confirmed the day before and the day of travel, the pick up point was the corner of Clark Avenue and South Jefferson Avenue for a 3pm departure. My daughter, along with approximately 15 other... Read more

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The worst trip ever! Coming from Kansas to Chicago to transfer to bus to get home to Ohio! Got to Chicago and bus was gone! Driver tells me and my angry wife that next bus leaves at 855 the next morning and we need to purchase a new ticket! Were already close to 200 dollars so far in tickets from Kansas to Columbus! Called c customer service and was rudley hung up on ! I will Never even look at a... Read more

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Agreed, every time I have an issue with buying tickets on Greyhound's website it is an absolute nightmare to try to navigate through customer service... 30+ minute wait times, only to be transferred to another line with a longer wait time & ultimately no resolution... I don't think I've ever actually had anything solved successfully through their customer service, ever. I always just give up... Read more

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On our arrival at Oakland airport, we phoned SuperShuttle, as per the instructions on our booking, and we were told that the shuttle would be there in 15mins. After 35mins of waiting, I phoned again and, after holding on for AGES, I was told that they were sending another driver and that it would take another 15mins. After waiting for OVER AN HOUR, the shuttle finally arrived. The driver,... Read more

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