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I've spent an hour trying to pay my bill online via prepaid visa. Just to b on hold while music is so loud you have to turn it down. Then when some1 comes on. You can't hear them. Then to find out they only except pnc pre paid visa. If I had time to go in the bank to buy 1. I would've paid my bill, and wouldn't need it. Saying that, I was put on hold again 20 min. Then came 9pm. They close at 9.... Read more

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One month apart, I requested 2 ACH Stop Payments 12 days before they would be withdrawn. I asked for the document copies and was told they can't give them to me, they are for the bank only! Thirteen days later, they posted the said ACH withdrawals to my account. Their investigation said my account is commercial so they can't get my money back per Fed Reg. E. They refuse to admit they are in the... Read more

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Went into PLS check cashing on 11-14-14, to cash a check & was notified that by them that my check on 10-31-14 came back returned & they will have to keep the check that was given to me on 11-14-2014, my check was cash & kept by PLS check cashing. I have been notifying MONEY NET WORK since 11-14-2014 and I still have not receive my refund for 10-31-14 $840. This has put my family in... Read more

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Ally told me it would close my account if I did not provide a physical street address. I value my privacy, and I have a post office box which receives all my mail. This is a common practice in the United States and has been so for a very long time. Anyway, I told Ally to go ahead and close the account. There was no attempt to transfer me to an account recovery specialist, no understanding of... Read more

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Wires: Customer is not present in front of person inputting the wire. They are being done: through fax requests, through emails and over the phone. The wires are not being signed the same day, they are being signed a couple days later or signature is forged. Investments: Management is not witnessing the Medallion signatures. Mangers tell the investment advisors to have the customers just sign... Read more

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After depositing two very large BANK CERTIFIED checks, we called customer service to ask why was it taking so many days to clear them. Three times customer service hung up on us. They refused to put a supv on the phone. they transferred our call directly to the branch at which point the *** at the front desk (female hispanic)said their is no manager working today. a complete lie of course. Days... Read more

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After depositing to very large BANK Certified checks we called customer service to see why it was taking so long for them to clear. They should have cleared almost instantly, at least in real banks they do. Three times customer service hung up on us, we asked for a manager or supv to come on the phone about 10 times, they refused. Once they transfered our call directly to our branch and the ***... Read more

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A year ago I changed my business there for needing to change the name. Recently I have had a lot of charge backs from my customers. Wondering why, I contacted Bank of America and they told me my old business name was still on there! After going to multiple banks to fix this( over a month time lapse here) they told me I should just close out my old account and reopen a new one. I did this and... Read more

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Deposited cash and check in bank on a Friday am. Had a draft come out that same day less than deposit by 125 dollars but got charged two overdrafts for that I did get those rescinded but then charged an overdraft on overdraft because after money put back in account charged for a overdraft for a payment made with money that should have never been taken out of account in first place. My advise is... Read more

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Placed a stop payment order on November 12 2014, good until May 5 2015. Bank paid it anyway on November 17 and, basically , told me to get my money back--not their problem. Four phone calls, four different answers. The supervisor was my last contact and that call lasted 45 minutes. He did agree to remove the charge for the stop payment, a moot point since they had already paid the amount, a... Read more

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