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Like a lot of people, I lost my job in the economy and fell behind. I kept in touch for a while, but the annoying auto-dialer calls, finally got me to block them. They called my references, understandable. I asked them to stop, they said OK, but didn't stop. Then the real beauty.. A colleague forwarded a digital voicemail he received at his office. Not listed as a reference, no connection to him... Read more

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I can't understand how a company like this stays in business and gets away with the way they conduct their business, number one I had no choice, to have to deal with them, my contract was bought by them from the original company which was Cap. one, and when it comes to speaking to another department, that is non existant! Santander is a joke!! their ethics and practices are so unprofessional, and... Read more

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This is the worst finance company in the world!! If they ever approve you for a loan run the other way!!! Add comment

     

The lease buyout at lease end was $2500 more than the residual used to calculate payments. I just discovered this item slipped into my contract. Had someone informed me of this, I would never have made the lease. On one hand perhaps it forces you to re-lease. On the other hand, I have paid $2500 more over the course of the lease than I should have. Think about it. A car costing $20,000 can... Read more

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Got behind due to health reason signed an extension for 2 months worth of payments keeping current have sept receipt and they show up in october repo car at 10pm at night and car wasn't here they tried to open my door . Highly pissed . Add comment

     

On October 29th made a call to West Lake Financial at (888) 739-9192 to make a payment arrangement on my truck due to recently I had a stroke and Jose, the customer rep. stated that a payment has to be made or I'll be getting my truck repossessed, also he stated that it wasn't his fault for me to be late on the payment...beside endless calls and harassment this is the professionalism of these... Read more

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Ever since they bought my car loan without my knowledge, i have had nothing but problems! I'm literally calling them every two weeks to have something fixed with my payments. This is ridiculous. And their customer service reps are the rudest people. But thats what happens when you let the "hood" represent your company. Add comment

     

I had thought car finance was a good company because I was approved. I was wrong. They would not allow me to make certain amounts to get caught up after I lost my job. I was able to move back home before they took my van. The reps were rude they demanded me to pay 319 but I wasn't able to and they wouldn't take less. I finally called and thought I would be to get back on track I was 4 payments... Read more

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I would give them zero stars if that were an option. They mistyped my address and my husband's name on some paperwork. When I called to get this fixed, I was able to get the address corrected but they refused to spell my husband's last name correctly unless they talked to him personally even though they have the leasing paperwork right in front of them and can see that his last name and mine are... Read more

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we told westlake to take my husband truck back because we couldn't afford it anymore. my name is not on the truck, just my husband. they took the truck but still call me daily on my cell and work. my boss is pissed. we've called and spoke with numerous people including the supervisor to tell them to stop calling. im about to file a harrasment lawsuit against them. they are the worst company ever... Read more

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