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Auto Financing Complaints and Reviews

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i called around the 14th august 2015 for a copy of my title because my tags would expire on the 31st of august. i was told that they do not send copies of the title without a fax request. the dmv sent 2 fax request and now 3-4 weeks later the dmv still hasn't received it. while on the phone with customer service i asked to speak with someone in the titling department and i was transferred then... Read more

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They will put through only one check a day. My payoff included multiple checks. Now that is horseshit!!!!!!!!!!!!!!!!!!!!!! Talk about consumer gouging. They need to be investigated by the attorney General in the state of California. Get this! They have a large check for $12,000 and they are putting the $500 one's through first! Can I repeat this? They will put through only one check a day. My... Read more

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Best experience with this guys, specialy with Milan, sales consultant there. He got me aproved for financing with no credit, we test drove truck, went for inspection by my mechanic, he ordered all repairs to be done, when I got truck delivered I was impressed, truck was sparkly and ready for road. He told me that he is going to take care of me and he did really good job, he showed me everything... Read more

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Vehicle was stolen. Insurance company paid 13500 of the 15000k balance. They asked for the balance and threatened to turn over to collection. Spoke with several people in there company and never got call backs when was told they would. Very rude and pushy people when I have never been late on a payment with making 11 payments. I am making payments as noted until balance is paid but still am... Read more

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They not only basically robbed me of my 2008 nissan Altima coupe for a 1,500.00 loan but when I tried to recover it they told me it was too late their 14 day grace period had been up and they would send me the payoff within 30 days. the manager Ana if that is even her real name was the rudest of them all. after the 30 days they send me not a pay off letter but a letter saying my car had been sold... Read more

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I leased a Kia Sorrento and a few months before the lease was up, I got a mailing indicating all of the benefits of early termination to lease another Kia. I did this and have been quite happy with the car. Many months after the leasing of the newer Kia I hear from a collection agency that I owe Kia Motors Finance money. In essence, Kia says a didn't qualify for the 'pull ahead' program. The... Read more

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The absolute WORST company to do business with! Pester, pester, pester, awful customer service training, and they don't honor power of attorney. I wouldn't recommend this company to my worst enemy! I'm going to refinance as soon as humanly possible to get these *** out of my life. Add comment

Every time I had to call, to either get information or set-up a future payment, I have received rude and impolite service from all of the representatives that I have talked to over the life of this loan. I have also written several e-messages through the website account and do not receive any kind of response. This company's business practices are very unprofessional at best and at times there... Read more

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This company is by far the worst company ever! customer service sucks they tell us management isn't available right now and they will have them call us. we never receive a call from management only more collection reps telling us to pay the bill.. We were told to set up payments through a military allotment and now get calls every month saying we are past due even though it gets pulled out of the... Read more

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