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Auto Financing Complaints and Reviews

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My experiences with Chacon on Bandera rd have been all positive. Its very unfortunate to hear of the reviews on here. It shocking to me that a company that has been around for 60 years and provide inhouse financing for far newer and lower miles then ANY other inhouse dealer in Texas is considered bad. Ive bought several vehicles in the past from other dealers and have had to deal w major... Read more

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They make it way too hard for anyone using them to prove where they live because they want something mailed. Everything is paperless now . They think we are in the 80's and everything is mailed to you. Bank statements etc. shouldn't be mailed for security reasons anyway. If the customer had a credit card statement it will be paperless. Companies push you to make everything paperless and most... Read more

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I have a question when having service done on your car you are ask to do a survey on your service manager once it's done on the computer can he or she go online to see what you gave him on his survey the reason I'm asking is one of your service advisor received a survey he was not satisfied with my rating called me to let me know he was not pleased with my rating him and that he was upset just... Read more

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When I leased a Honda, I took care of the vehicle, avoided dents in parking lots, and kept it very clean. When I turned it is, I was not charged for the normal wear and tare at all. When I leased my Toyota, I asked the dealership if the wear and tare policy was the same as Honda and they said "yes." I took care of my Toyota lease just like I did my Honda lease and upon return of the vehicle, I... Read more

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I would like to be included and involved in the Class Action Lawsuit against Santander Consumer USA. I definitely have been victimized by this said company's illegal accounting practices and violation of the Fair Credit Act. Santander Consumer USA financed my vehicle for 72 months with a simple auto loan. I have made 45 payments out of 72 months. Majority of the payments were applied to... Read more

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They are a sad company. Sendin me insurance notices all the time. I have insurance i pay each month. I hate this company allready. They are money suckers.. Add comment

Finance person included a couple extra protection features for our car in the deal. Told us it was "included" in the price. It sure was, for an additional 2,500 dollars that he buried in the paperwork. It was late at night, and we were rushing, and shouldn't have. The next day when we saw what he had done which raised the price of the vehicle by 2,500 dollars it was too late. The contract was a... Read more

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Paid loan off in full.checked credit score and they said the car was repossessed and that took credit score down. Tried to call in and no one will help with issue. Add comment

I contracted my auto loan through Right Way Auto. interest was a little high. But when you need a nice ride to work and family car, well you sign the dotted line midway into the loan, the car pneeded repair. What do you do? Make the car payment or pay the man that has your car.. i even contacted them. made future payments. and at one time i wanted to pay it off and i send them $4.000 to finish... Read more

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I made a one time payment for my daughter because she only had cash and could not get to CNAC to make her car payment. I made it clear this would be a one time payment. Now months later they have debited my bank account for her car payment, causing my mortgage payment to bounce. My name is not on the car, and I don't use the car. I have had to shut down my bank account because CNAC is using... Read more

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