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Flying from SFO to Puerto Vallarta. I paid for premiere boarding an ticketing.We got to SFO and Premiere Window was closed and told we would have to go to regular window.I told the agent that we had premiere service and she said nothing. Got the boarding passes and at the gate we had to board with general boarding. At Puerto Vallarta we had our luggage taken to the premiere window, but the guard... Read more

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I have been using Expedia.com and Expedia.ca for several years now and recently experienced their poor Customer Service. I booked a flight to Korea last week and neither received an Itinerary nor a receipt for my flight and Traveler's Protection insurance. I called once last week and three times today to resolve the issue. The first time I called to resolve the issue with Expedia, the gentleman... Read more

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Not happy whatsoever with your service. First of all, you say that it's half the cost for paying for bags online. When I try to select it for $25, it gives me a cost of $50. I also waited over 45 minutes on the phone to get a hold of a customer service rep as well as waiting over an hour for the live chat and then gave up since a chat rep wasn't available. You need to get more help. Do you even... Read more

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flight attendant flight 4461 5-21-15 rude and unhelpful. customer service shante horrible. missed connection because gate attendant for flight 1974 let flight depart early- shame on each of them. Their "who cares- i dont care if you miss your connection because the flight sat in the tarmac due to the crew left for break to hreet flight" is completely unacceptable. departing early is not... Read more

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I called on 5/21/2015 at 5:19 was on hold for 54 minutes never even talk to one person in that time frame.. So I hung up... Very upset because I have called in the past had to wait 30 minutes to be able to talk to a person. The reason why I'm calling for is because I need to us my Credit Voucher for my rental car to book my rental car for my up coming trip and I can not do it because I can not... Read more

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I am hereby reporting on a disgusting unfair treatment given to me by your Air Asia. My son and I was schedule to fly via Airasia (AK 391) on Wed 13 May 2015 at 7.40 AM [KL to Medan]. I dropped my baggage and suddenly felt very dizzy together with vomiting sensation and purging. Hence I was in and out of the rest room. My son who was accompanying me was unable to leave to go to the boarding.... Read more

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DO NOT FLY SPIRIT! Flight was delayed over an hour from Minneapolis to detroit missing our connection. They claimed there was no other way to get us to our destination so they made us stay over night in detroit in a *** *** hotel with nothing to do. Gave us a food voucher that didnt cover hardly anything. The next flight they were able to get us on wasted an entire extra day of our vacation.... Read more

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I booked my ticket to Australia online through travelstart who gave me the cheapest option, the airline was Etihad airways Travelstart charge a fee but then pass on your card details to etihad. The cost of my ticket was around $2500.00. Which etihad took out if my account, they then went on to take another twenty five thousand dollars from my account. I have had my account frozen and am having... Read more

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I flew to Spain from Hyderabad on 1st November 2014 using Etihad Airways(EY0277). First layover was in Abudabi and the second one in Rome(EY0083). From Rome, Alitalia(EY7043) operated the flight and I landed in Madrid. My luggage with all my clothes went missing after landing in Madrid. I reported the matter to the Airways staff. It took 4 days to find my luggage and sent it to me. Meantime, I... Read more

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I had a dissapointing experience flying back from baltimore to san antonio, I boarded in the c group, my husband and I wanted to sit together, so the only seats that were left, were the last row seat, which are a lot smaller, less leg room, needless to say I was so uncomfortable, couldn't move much, felt confined, couldn't relax or rest, and my muscles and back started hurting. Now it is the day... Read more

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