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You pay for carry on. You pay for a soda or a snack. Will not fly frontier ever again. Here I come Southwest Airlines. Try to sell you a credit card in mid flight. Very poor customer service . Need to take a page from southwest how to treat people and not charge for everything.do not fly frontier airlines do not fly frontier airlines. Southwest is so much better in in customer service. They all... Read more

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In brief, traveling from Qatar to the UK with two small children in July 2014. Our luggage missed the flight and it took 2.5 days to finally arrive. No clothes, not even a toothbrush. 14 weeks and still waiting for a response from the airline. Unprofessional, unhelpful and simply the worst airline experience I have ever encountered. Do not make... Read more

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I travel 2-3 weeks a month, spending about 12-15k a year on flights alone for business. Over the past 120 days southwest has cancelled or delayed my flights about 50% of the time. I have 2 more trips booked with them, and once I've taken those, I'll be finding a new carrier. My only regret is I'll have to fly them for personal travel until the mass amount of reward points are used up. I wouldn't... Read more

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Worst experience ever. Forgot to cancel flight, did not know they had "no show policy", since it just started last year. I guess not cancelling the flight is my flight, but SW is not issuing rapid reward points saying they cannot issue because trip wasn't flown. This is messed up. SW is not jut keeping the money (not refunding any portion of flight) for the full flight, they are also neglecting... Read more

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What a joke, happened that you took money out of my credit card on the 13/08/2014 and is happening still today that you answer to my request with lies, telling me some details is missing, telling me I didn't send my credentials and telling that still I must wait, After all this time I have send you 30 request for my refund, and you are still telling me that I will have to send you again my... Read more

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Shame on an airline company that vouches that it is the leader in services,then doesn’t place any effort to support a passenger who gets injured, shocked and humiliated on its business class.I Boarded Emirates flight EK323 business class (the 'Amazing Airbus 380)'& fell asleep right away, to wake up after 3hrs of deep sleep with swollen face, bleeding cut on my nose, & a full noodles... Read more

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Air New Zealand Customer Service Greetings: I live in Los Angeles and go fairly often to London. My next trip will be in November and then again in December. Most probably they will not be on Air NZ. You may want to know why. My last flight with you, LAHR/LAX on NZ1, May 08 last year [please see details below] , was the most unpleasant treatment I received from an airline in some fifty years of... Read more

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I traveled round trip to Las Vegas with a brand new London Fog suitcase. I paid $50 for the airline to "HANDLE" it only to have them poke two 3" holes in both the front and the back and then tell me they don't cover "minor" tears. The lady at Grand Island, NE ticket counter refused to even talk to me once she noticed the damage and said that she didn't have time. I asked about a claim form for... Read more

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Our Oct. 2 and Oct. 11, 2014 flights required that we fly both American Airlines and Iberian Airlines, an American Airlines partner, from Madrid to Morocco. I mention this because between the two airlines they lost our luggage. So we had no luggage or change of clothes for our entire trip, and now we are home and we still don't have our luggage. How does this happen? It is all computerized, so... Read more

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Been flying Frontier for years. Summit level traveler. Since Spirit buyout, reducing services. Cutting staff. Contract staff in may airports. Planes are noticeably dirtier and unkempt. What was once a nice premium airlines with good fares is now "greyhound of the skies." Embarrasing bag sizing procedure to milk an extra $20 out of you at the gate when we pall know those bags will fit. Pay to... Read more

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