As there are in so many things, two categories exist in the world of online make up deals – the actual deals, and the messes you quickly realize you want no part of. Unfortunately, sometimes you have to actually go into a deal blind before you determine exactly what it is you’re dealing with.
Free Promotional Make Up
The free promotion is a deal as old as the hills. Companies offer you a bit of a free something and in return you become a loyal customer buying more items down the road. The modern way of doing the free promotion has a rather unpleasant twist, however.
Rather than offering a free sample and hoping customer will come back around down the road, the companies instead simply record the customer’s credit card information – usually given for shipping costs – and then charge them for more products in a week or month. Granted, there is nothing especially illegal about this so long as the company is making the terms very clear, but sometimes “very clear” is rather murky.
There is quite a bit of finger pointing going on regarding online make up offers. One side of things contends that the companies that offer a free gift and follow up with $25 monthly charges are a scam that they didn’t willingly sign up for. The other side claims the people who signed up and didn’t notice the free promotional offer was tied to additional purchases are, frankly, idiots.
“How can you not see the subscription?” “You have to be blind to not know this is a ‘promotional’ offer!”
Strong words that are hard to argue with…unless you’re really involved in a scam.
Going In Blind
One customer disagreed with the name calling and accusations. One PissedConsumer user made a decision to sign up with an online make up company. She knew there was a subscription, but she was shocked to learn that she was going to be charged $25 per month. The subscription may be clear, but the full price of that subscription, she argues, was anything but.
Most other make up companies arrange for products at around $10 per month. Horrified at what she’d done she tried to cancel the subscription by calling customer service. Others who tried the same thing when they realized they were setup on a rebill for products didn’t have much luck making contact.
Apparently when you call to speak to a representative, the phone lines are so backed up you’re forced to leave a message. Not surprisingly nobody calls you back after you do. Fortunately, at least a few irate customers found a workaround.
They called in for technical service support and were able to cancel their subscription that way. Others are presumably still battling the tricks and stumbles the company seems to be deliberately putting in the way.
Unfortunately the lesson here isn’t clear. You can read the fine print and go in wary, but you truly never know how something like this will work until you’re committed. By then it can be a serious challenge to get out again.