Reviews about cable services

Suddenlink – Review about Poor Internet Service from Canyon, Texas

Suddenlink – constant outages

Suddenlink – Disappoint Abounds..Bitter Departure

A pure market fixes a lot of issues. When there are companies competing for your business, you can often work out fair prices, low offers and round up some service technicians when you need them. But when a company is a monopoly, there isn’t much they don’t get away with – and there’s not much you can do about it.

Cable Service Issues

Cable companies offer HD services and high speed internet Sometimes it seems as though they offer these services whether they can deliver them or not. There is nothing more frustrating than paying for high speed internet only to realize your internet isn’t much better than a dial-up modem would be. To top it off, that not-so-high-speed internet only seems to work when it feels like working.

Cable that cuts in and out frequently is beyond frustrating. Internet that does the same can actually damage small businesses with a loss of connectivity. To add insult to injury, when you call the company to check on the outage, more often than not, you’re told that there is no outage in your area!

The Cable Tech

So you call in the cable technician to fix the problem. Unfortunately there are three things you’ll have to deal with now. The first is the cable technician may have absolutely no idea what the problem is. He’ll blunder around a bit, try some new wires, admit defeat and head out. The second problem comes in the mail – the bill. How is it that a cable guy who didn’t fix the problem costs so much? And the problem certainly isn’t on your end – it’s the company’s!

Finally, your third problem: Even if the cable tech is as nice as he can be, he can’t help you a bit when the company refuses to resolve things back at headquarters. Then you’re both awkwardly embarrassed because he’d like to help, you want him to help, but the company he works for is making that impossible.

Make the Switch

When you just can’t handle the erratic billing, the ambiguous late fees and the poor customer service, it’s time to cancel. If you can. In many areas, you’re stuck with the service you’re getting if you want internet and cable. For some pissed consumers, this is the biggest thorn of all – there is absolutely nothing they can do to change the circumstances they are in.

In others you have a choice at least. And when you have a choice, make the choice to leave behind a frustrating situation. Of course, you’ll still have to make it through the gauntlet of customer service to make this happen. You may be laughed at. You may be told a lie. You may be offered the kind of poisoned deal that will only drive you crazy later. Power through it all and at the end, you’ll hopefully have the kind of cable deal you can actually enjoy with a new company.

Reviews about watches

World Of Watches – Beware, they do not honor sale prices

World Of Watches – WATER RESISTANCE IS ALL WET

World of Watches lie

Watches have become a bit less about function, and a bit more about fashion. After all, most of us check the time on our phones these days than on anything else. But when you’re buying a new watch, you want to get something you like as well as something you know will last. The trick is finding the right watch with the right price.

Price Does Not Equal Quality

Too often we assume that price equals quality. This is not necessarily the case. Sometimes watches can be extremely expensive but still fall apart or break in just a few months. But of course, the flipside is also true – a cheap watch doesn’t necessarily mean poor quality. Sometimes you just want a basic watch, and surprisingly it is often the inexpensive watches that keep on ticking over time.

Water Proof and Water Resistant

Be sure you understand the difference between water proof and water resistant. A water proof watch can be completely submerged in water. You can snorkel or swim with your watch on your wrist and never have a problem. A water resistant watch, on the other hand, is designed for the occasional splash – not a big swim. If you buy a water resistant watch and try to take it underwater with you, you’ll quickly discover that the watch takes on water just like any other standard watch – albeit a bit more slowly perhaps.

Prices Vary

For many of us, the most important criteria for a new watch is the style. Of course, for really impressive style you often have to pay big bucks. But you can usually find a nice watch for a reasonable amount – but be ready for some variation.

Watches are considered jewelry and the price is going to be inflated as high as the store can get away with, just like a diamond necklace. This means that in a brick and mortar setting a nice watch might have a negotiable price. But when you buy a watch online the price might actually fluctuate on the website from day to day or even page to page.

While it might be worth noting that prices do vary a bit, a website that seems to have a “sale” price escalating over the course of a few minutes should probably be avoided. That’s not the moving gold prices driving the price – a rising price like this means the website has something else at work. Probably a bit of price inflation.

Check the Fine Print

If a watch is named after a particular company, it may not actually be made in that country. For example, French fries are most certainly American – not French. So when a watch is called a Swiss watch, it doesn’t necessarily mean that the watch is made in Switzerland.

Of course, if the company selling the watch is hiding the location where the watch was manufacture red, they are concealing information unnecessarily. Likewise if the product says “Made in China” but the company is pushing customers into buying a “watch made in Switzerland” there is an obvious lie in play.

But companies are good at skimming along the line on advertising deceptions. Be sure you read the fine print carefully!

Reviews about phone resale

Wasted my time with Ecyclebest

Ecyclebest – Promised a better price

Ecyclebest – Quoted for $200, sent a check for $13. Cannot get in contact with a single person

Technology often moves faster than we do, leaving us scrambling to catch up. Of course we want the latest gadget, but after we get the newest iPhone, what do we do with the old one? Many people look for ways to trade their old electronics for some fast cash. There are, of course, many place that will take your old phone or tablet and refurbish it for additional sale. The trick, however, is finding the right place.

Beware the Highest Offer

If you go online and look for a place to sell your old phone, you’ll find plenty of takers. Of course, not all of these are on the up and up. Often you can tell the shadiest dealer by price. The company you don’t want to work with is the one who offers you the highest price.

Granted, if the price one company offers you is just a few dollars higher than another, you are probably okay. But if one company offers you fifty or one hundred dollars more for the same appliance, something fishy is going on, and it’s not going to work out in your favor.

That high buying price is likely an attempt by the company to lure you into doing business with them. Once you send in your appliance, you’re trapped – they have your appliance and they don’t have to do anything at all to help you further.

Prepare for a Scam

Based on reviews, it seems to be a fifty-fifty split between good companies and bad. Some companies will try and take your appliance and keep your money. Others are willing to deal more favorably with customers.

It is best to go into a deal like this anticipating the scam and mentally prepared for what might happen. Of course, you can avoid a lot of issues like this by doing some research ahead of time. Most scammers, especially those with established websites and companies, have been in their shady business for quite some time.

That means you can usually do a bit of digging and find out how others have fared when they try to recycle their electronics. If there are dozens or even hundreds of customers complaining about how they were scammed – there is no reason to suspect that your experience will be any different!

Of course there are always options to trade your phone in without having to work with unknown websites and companies. If you’re worried about scammers or can’t find a company that feels right, why not try selling your electronic yourself or even to a pawn shop? You may not make quite as much, but at least you’ll be sure to get your money in hand and not wind up the next victim of an e-cycle scam.

Reviews about Microsoft Windows

Microsoft – Windows 8 Product is now invalid

Microsoft – I made the mistake of buying a laptop with Windows 8

Microsoft XP is being phased out, so you must purchase a new program

Sometimes a company owns just about everything in a particular market. Take computers, for example. When you buy a new computer, most of the time you are going to receive a Windows machine. This is great for Windows, but it’s not so great for the folks on the receiving end of things who aren’t very enthusiastic about the latest Windows platform.

Phasing Out Windows XP

Like so many forms of technology, Windows is gradually phasing out their old platforms and preparing for newer ones. One complaint on the blog is from a frustrated user who owns an older Windows machine. He has Windows XP which works well for him, but soon Microsoft is going to no longer support XP. They will only support Windows 8 and 8.1

This user is frustrated and upset that the company won’t stand behind its products, and he has a good point. Even if a few years have passed, company should still acknowledge that millions of computers are running their software. Of course, it remains to be seen just what Microsoft means when they say the will no longer support the software. Does that mean they won’t support the users at all? Or is it just a sign that there will be less updates and support over time?

Upgrading Software

Another Pissed Consumer user decided to go ahead and update a Windows 7 laptop with Windows 8 software. He went through all of the right steps to buy the software, to install and even make a back-up complete with security key.

Sadly his computer needed a reformat down the road. When he reformatted his machine, he learned that all was not quite as it should be. Rather than simply installing the software he purchased previously, the software kicked out a message that his security key was invalid – the same one he had received when he bought the software in the first place!

He spent hours on the phone talking to eight different customer service representatives to sort things out. Did it help? Not a bit. He finally gave up in frustration.

Windows 8 Hate

Finally, there are the many users who seem to just truly dislike Windows 8. Granted it is a very new set up and design from Windows 7 and Windows XP, but these users feel like the company moved just a bit too quickly for the typical computer user.

Pissed Consumer has had hundreds of complaints about Windows 8 and how non-user-friendly the platform really is. Individuals who felt rather confident with their old machines are now lost, confused and frustrated trying to do even simple things.

For these pissed consumers, the message to Windows is clear – if it isn’t broken, please don’t try to fix it. But in this case, Windows 8 is certainly broken – so fix it!

Reviews about weight loss products

Beachbody – Worst customer service!

Beachbody – HORRIBLE customer service. It’s not worth the stress!!!

Beachbody – Complaint

When you’re watching a commercial or happen upon an infomercial, the information you’re fed appears absolutely perfect. What could be better than what you’re seeing? It works beautifully! It has no flaws! There is no way that this miracle solution won’t work for you!

So you buy it.

And that begins the downward spiral into problem after problem for most customers.

Getting a Great Body

The weight loss marketplace is a very profitable one. Everyone wants to look fit and be healthier, but unfortunately it’s a bit harder to have a bikini ready body than it would appear in a television infomercial. You can drink protein shakes all day long, but there is no short cut to a fit, toned body.

Unfortunately many people found this out the hard way.

When these individuals ordered from a television advertisement, they were promised terrific results from a series of weight loss and toning regimes involving shakes and lotions. Sadly, for most people there were problems almost immediately.

One woman had severe breakouts from the cream that the weight loss company sold her. She called the company and complained and asked for her money back. The company representative who was on the other end of the phone barely spoke the same language as the caller. There were many miscommunications and no resolutions.

Finally the irritated customer managed to return the product, but she is still out her full refund more than a month later.

The Dreaded Auto Rebill

Other customers have more serious complaints about the weight loss company. While one woman had trouble with the product and subsequent refund, many others are having trouble getting the company to stop charging their credit cards.

According to the fine print, when the would-be health fanatics signed up for the television offer, they got free items but also were subscribed to an automatic rebill. That means every month they were shipped something new and their credit card was charged for it.

As you can imagine, over time, these costs added up quite a bit and the customers grew increasingly irritated – not just because they felt tricked, but because they couldn’t undo the damage.

When the furious customers called to cancel the monthly “subscription”, they encountered serious language barriers, deliberate “misunderstandings” and plenty of customer service workers who were not the least interested in offering service of any sort.

Finally after an exhausting proceedings, the customers were able to get the subscriptions cancelled. Of course, that usually didn’t happen until after they had tried two or three times and dealt with subsequent charges in between.

It’s no small wonder they are angry – anyone in that situation would have been.

Reviews about property rentals

AirBnB – Review about Guest Policy from Sydney, New South Wales

Airbnb is getting worse and worse

Airbnb Unfair Policy will overriding your cancellation policy

It seems like such a good idea – design a travel website that brings property owners and would-be renters or vacationers together. There are a few websites like this out there already, but the most popular of the sites incorporates a review system where guests can review properties and property owners can leave feedback on guests.

In theory the system should work well. The more you use the system, the more property owners can know and trust you when you stay in their homes or rentals. Since many of the vacation properties are a bit unconventional, the reviews from others who have stayed helps sort out any questions prospective renters might have.

But like every good idea, sometimes there are a few bugs to be worked out.

The Issue of Trust

There is a lot of trust involved in allowing someone to stay in a property that you own. Not only is there a great deal of paperwork, but you have to trust the visitor to not damage or destroy the things you own and value. The reviews about previous visits help with this, but what if a guest has never stayed in a property from the site before? What if he has no reviews?

An apartment or property management company does extensive background checks before they allow a new resident. It would make sense to allow property owners on a vacation rental site at least some comfort in a background check. Even some basics would be fine – what does the vacationer plan to do while in the area? Even simple questions like this may not be answered because the property owners are asked to truth the residents, but the website does not trust the property managers.

When the property owners try to do some research or even look at a LinkedIn or other social media profile for a would-be renter, the website blocks them. Even the renter’s real email address is blocked. The owner can know nothing at all about the brand new renter it seems. It must trust them implicitly through a system that doesn’t allow property owners any consideration at all.

Cancellation without Representation

Because property owners are going through a website for rentals, they have to abide by strict rules – even some which supersede their own. The most salient of these is the cancellation policy. According to the website, certain things like a death in the family, jury duty or even civic unrest can guarantee you a refund if you have to cancel your trip.

Unlike other travel websites, there is no insurance required for this feature. All the visitor has to do is claim a problem and the deposit he paid is returned. Meanwhile the property owner is left without any revenue or warning. Worse, he is not able to argue against the claim the errant visitor is making.

In one instance a renter showed up hours earlier to check-in to a property. There were currently other guests in the home, so the early renter left in a huff and never returned. The property owner claims the renter was a no-show. He left. He never came back at the right check-in time.

The huffy renter, however, claimed that the home wasn’t “clean” and so it was unsuitable. Guess who got the refund and who got left in the cold? The poor owner didn’t even have a chance to start preparing for her next visitor before he complained, got a refund and she got shafted.

This simply isn’t the way the rental business is supposed to work.

Reviews about mobile service

Boost Mobile – Review about Slow Media Service from Los Angeles, California

Boost Mobile – account erassed

Boost Mobile – Phone no longer exists, yet still getting charged

Data throttling. Accounts closed. Hackers. All problems that can occur with cell phones and mobile plans. Of course, this is why we always try to do a bit of research first to be sure that we are getting the best deal we can. We don’t want to spend too much money on a phone, but we will spend the money to get what we want. Often that means a phone that works well for all purposes – including data streaming.

False Advertising

Recently, however, some pissed consumers are calling false advertising on their cell phone company. The customers claim that they were told and sold unlimited streaming and data. But when they actually tried to use their phone for unlimited streaming, they found out it wasn’t quite so unlimited after all.

Unlimited streaming usually means, well, without limit. There are many plans out there that still offer unlimited streaming, and with so many uses for cell phones today, it seems like the way to go for most of us – why wouldn’t we want to use our phones for videos, music and work purposes?

But apparently, not every company selling unlimited data is actually selling the sort of unlimited the customers are seeking. For one company, “unlimited” apparently means “unlimited until you reach the point where it is throttled.”

When these customers reach the end of the line, they are justifiably upset. They bought unlimited – not unlimited up to a point! It may have been in the fine print, but nobody ever put the disclaimer on the big promotions that claimed exactly the opposite!

Creative Charges

Other individuals have old accounts that should be inactive. In fact, in some cases, they were inactive until they were brought back to life unexpectedly. One individual stopped using an old phone with this particular company. He used it more as an MP3 player than as a phone, but one day ran over it with his car.

Even more unfortunately, this is about the time the phone company started charging his credit card again. He was being charged for a phone that was – quite literally – laying in pieces. After a few phone calls, nobody was willing to listen, so he cancelled the credit card and tried to move on. The phone company found him again and kept charging.

The former customer got his bank involved, and when the bank representative called the mobile phone company, the representative actually hung up on her. Certainly not the sort of reaction you’d expect in a company operating on the up and up.

Missing Accounts

Finally, there are problems that are almost the exact opposite of charges for phantom phones. In one lady’s case, her entire account suddenly disappeared. She was paying her bill on time – as she had for five years – until her phone was cut off suddenly. When she called, she spent three hours on the phone trying to sort things out.

What did she find? Apparently the company’s system had been breached or malfunctioned and her entire phone account and number had been deleted. It was like she had never had a phone or the number she’s been using for years. Beyond frustrated, we can be certain that she won’t be getting a new phone with this company. In fact, she’s currently thinking a lawsuit may be her next step forward.

Reviews about hair loss treatment

HairClub – DO NOT WASTE YOUR MONEY!!!

HairClub – Do not trust hair club for men and women

HairClub – My hair still haven’t grew back yet

Nobody likes thinning hair. When you realize your hair is falling out, it can be hard to handle – especially if you feel like your thick head of hair is a part of your image or personality. With hair loss such an emotional hot topic, it’s no wonder that many companies prey on those who are suffering from the condition. Who wouldn’t want to pay a bit of money and have their full head of hair restored?

Unfortunately the truth is a bit less exciting than the commercials on television.

Sadly the science is simply not there to support the claims these hair replacement clubs are making.

The Big Sales Pitch

When you’re watching television, you often see sales pitches for hair products designed to thicken or regrow your thinning hair. While it may be possible to prevent some additional hair loss or condition hair so that it is fuller and healthier, it is not actually possible to regrow a full head of hair if you have lost it due to natural hair thinning.

If you have lost you hair due to medical issues like chemotherapy, for example, it will likely grow back when the sessions stop. If you lose your hair because you’re an adult in your prime, it is likely a genetic thing and no amount of special shampoo is going to help.

Of course that’s not the message the hair companies want you to hear. They would much rather convince you that your hair loss is temporary if – and a big if – you decide to pay lots of money to give their program a try.

Falling for the Hype

Those who are feeling insecure about their hair loss may be looking for answers. It’s easy to get excited about a sales pitch – especially if the product appears to be work. But once many of these customers actually start making payments and trying out the product, they discover that not all is as it seems.

Instead of a miracle product, the big solution is a glorified wig of fake hair that expensive stylists work into your own hair. This is like hair extensions, but for your scalp. Customers were spending thousands of dollars with special hair salons to have their hair washed and conditioned with “special products.” They were spending even more every six to eight weeks to buy new hair pieces to keep up the guise.

Ultimately when the customers realized they weren’t pleased, the hair company refused to refund them any of the money they have spent so far. Instead they were offered more of the same treatments or ultimately surgery.

Apparently, the hair company who specializes in “miracle” hair solutions advocates hair transplant surgery as a way to resolve thinning hair.

Who would have guessed?

Reviews about free trial offers

Keranique – Burn In Hall

Ordered the Keranique Free Trial Pack.. Reviews here scare me and need details for cancellation

Keranique- free trial scam!

There may be no free lunches, but looking around online you’d certainly think that there are plenty of free samples to be had! Everything seems to be offered as a free sample with the intent of hooking you as a buyer. Once you try our product, the ads promise, you’ll love it!

While the free sample method of advertising is as old as the hills, there is a new component to the marketing tactic that isn’t quite right. In fact, it’s pretty darn wrong. A lot of these “free samples” are just the starting point of a scam offer.

While not true of every free trial, there are enough scams out there that start this way, it’s important to know just how to beat these scammers at their own game.

Step 1. Skip the Scam

The best bet is to simply stay out of the deal. If you never order the free trial, you never get pulled into a scam. Of course, the companies know this, so they aggressively market their products until they sound like something you just can’t resist. If you can resist the temptation to buy, you’ll always be better off. But if you are interested in trying something out, you should be able to without legal and financial repercussions. After all, not every company is shady.

Step 2. Get a Temporary Credit Card

When you turn over your real credit card number to a company looking to hook you into a scam, you are turning over your financial wellbeing. Once they have your credit card, or worse, your bank account information, you have given the company the keys to your kingdom.

If you are even a little bit concerned about how sketchy the company may be, swing by any convenience store and buy a prepaid credit card with a limited amount of money on it. The shipping for the “free trial” should be easy enough to cover with this card, and then if the company tries to charge you the full price, the charge simply won’t go through. The money isn’t there.

Step 3. Monitor Your Card Activity

If you do choose to use your regular credit card, monitor the activity carefully. Some hair product customers were shocked to find that after they ordered a free trial, not only did they get charged the full price of the “trial”, but they also started receiving charges from other companies for products and services they never signed up for. Scammers hope you never look at your account – every dollar they get without you realizing it is a dollar they get to keep.

Step 4. Prepare to Get Tough

If the worst case occurs and you get taken in a scam, as soon as you realize what has happened, jump into action. Call the company and demand a refund – a full one. Often the company will offer you a partial refund as a way to keep some of your money. The more aggressive you get in demanding your refund, the more likely you are to get your cash back.

You may have to work on the problem from the bank’s end as well. Call your credit card company to explain the unauthorized activity and request a stop payment. Tell the scamming company that you will be notifying the bank and the Better Business Bureau and you may get a bit farther with them. After all, a scam is only good as long as it gets to continue – notifying banks and the BBB may stop the scam completely.

Once you get you money back, however, do go on and notify monitoring organizations about the scam. It’s the least you can do for the rest of the victims who may be taken in next.

Reviews about car loans

Santander Consumer – They lost my payment and won’t clear my account

Santander Consumer USA

Santander Consumer – Santander keeps saying I owe money that I don’t

There are a lot of things that make us mad. Interest rates rising, bank fees when you’re just an hour or two late, but there are problems that go beyond maddening into purely outrageous. All commercial banks are just that – commercial. They are in the business of lending money to make money, and sometimes they bend, or completely break, the rules to their benefit. Unfortunately, this leaves their customers in the lurch.

When Legal Crosses the Line

A legal counselor is the best person to speak to if you have a question about the legality of a situation. A lawyer can quickly tell you if the fees the bank is charging are over the line. Most of the time, the fees are written into an agreement or contract somewhere, leaving you frustrated but not a victim.

Other times, however, there is real reason to be concerned.

One bank, which is in the business of car loans, seems to be mired in some murky business – at least according to many reviews online. Individuals who financed their vehicles with this company are having serious issues with records and payments.

Threatening Legal Action

It seems the customers are sending payments, but the bank is “losing” them.

Granted things like this happen in the course of business. You might send in a payment and it is applied to the wrong account or perhaps the system doesn’t register the payment properly. While frustrating, usually an honest bank will help you quickly sort this sort of thing out over the phone. One or two phone calls and you’re all set.

But the shady bank doesn’t seem interested in playing along when there are questions.

One frustrated customer got an overdue notice about his loan. He went back through his bank documents and statements searching for what went wrong. After all he had paid his loan on time for years.

Finally he found a cashier’s check that he sent that was never credited to his account properly. When he called up his personal bank, he got confirmation that the money order was cashed, so the payment should have gone through. He even had the bank send the verification over to the company.

When he got on the phone with the auto loan bank, however, they had no record of the payment. Not only did they not acknowledge the payment on their end they never got the fax the bank sent over to clear it up. Even when the man’s bank sent it a second time.

All bank statements point to a completed, on time payment. But the auto bank is refusing to even make an effort to clear it up. They are simply continuing to charge late fees on his account and reporting to the credit bureaus.

The man is at the end of his rope and threatening legal action.

Fed Up with Auto Loans

Sadly he is not the only one. There are almost identical stories out there from others who have had cashier’s checks vanish into thin air along with their steady record of payments and their credit ratings.

One man got so frustrated with the collections calls and roundabout, he decided to record the phone call for his records. When he told the phone representative about his intent to record, the caller immediately “cleared the line.”

It’s hard not to think of shady and even illegal actions when money is missing and employees refuse to be recorded about your personal account details.

Perhaps they might have some merit for a legal case.

Reviews about lawn care

TruGreen – 3 Year Customer… Lost.

TruGreen – Sent my PREPAID account to collections?

A beautiful lawn is certainly a beautiful thing, but sometimes that rolling green grass is hiding some ugly truths. Lawn care companies aren’t always completely on the up and up when it comes to setting up new contracts, keeping customers or billing for the services they have promised to do. If you’re setting up a new lawn care account, read over the fine print. Twice.

The Incredible Rising Bill

The first time you sign up with a new lawn care company they may offer you a great deal. How can you pass up that special offer? The price is almost too good to be true! And for a while you enjoy your lawn care at a discounted price – just the way you wanted.

But then the renewal comes around, and you suddenly receive a bill that is twice – perhaps even three times – as high as the previous year. What gives?

Often the bill has two shockers. The first is the “normal” rate without your special discount. But the second shock is that the “normal” rate is as high as the company imagines they can get away with. There is often no set price, so if you call and complain, you might wind up with a severely discounted bill each year. It’s a game, but with a bit of work you can come out the winner.

The Opt-Out

Another fun game to play is the game of “opt-out”. In this game, the lawn care service sends you a contract or other agreement about billing and services. You might glance at it and then put it away for filing or the trash. But take another look. That paper might just be an opt-out form.

The lawn care company doesn’t have to get your approval for changes to your service once you agree to the original contract. They can simply make changes and then tell you to “opt-out” if you don’t like it. If you never read the fine print or check out the statements on the page, you’re unlikely to realize that you might even need to opt out of anything!

Typically you don’t find out about things like this until you try and cancel your service only to find that you still owe money or that you are locked into a longer contract than you expected. Somehow this is your fault, however, since you implicitly agreed to the new contract by not opting out!

This can be trick to fight, but you can take some steps to protect yourself. Read all of the paperwork that comes your way and stay in control of your own billing. Of course, even with oversight, problems can crop up. One man had his account put into collections for non-payment after he paid off the bill in full a year in advance!

In a case like that, perhaps a new lawn care company would be your best bet.

Reviews about fast food on Picced Consumer

Arbys – Review about Poor Management from San Jose, California

Arbys – Poor Customer Service

Arbys – Review about Poor Restaurant Service from Brookeville, Maryland

There is a time and place for fast food. Usually it’s when we are in a hurry – hence the name – or we are looking for convenience over flavor. After all, we can all freely admit that a burger cooked in less than three minutes is not going to hold a candle to the real deal that you’d get in a sit-down style restaurant.

But that’s no excuse for a terrible experience in a fast food restaurant.

The Rude Employee

While it’s safe to say that a fast food worker isn’t going to be earning a tremendous amount of money any time soon, the employees have chosen to work in a service industry which means they specialize in food and good customer service.

Apparently not all of the employees remember this, however.

There are many accounts of rude customer service in fast food restaurants. Some employees get snippy and speak rudely directly to customers. They might interrupt, talk over or just give the customer more than a bit of attitude while the customer is trying to order.

When you’re dealing with a rude employee, you never quite know what to expect when you go to enjoy your food. If the service is terrible – is the food going to be any better?

Missing Items and Orders

Occasionally, nothing jumps out at you as being wrong, but that doesn’t mean things are on the up and up. How often have you gotten back to your home and discovered that your fries are missing? Or perhaps you got someone else’s entire order? That means not only are you stuck with food you don’t want, but someone else is probably not enjoying your meal at the same moment.

While honest mistakes do happen, sometimes there are more deliberate mistakes that are made. One customer overhead employees calming discussing the order for the car behind his at the drive-through window. Apparently, the employees planned to swap out drinks just for laughs. The manager stood by and thought nothing of the plan.

Disgusting Conditions

There are requirements for food conditions in fast food restaurants. There are requirements for cleanliness and hygiene as well. Sadly, sometimes you wouldn’t think there were any rules at all when you check out the state of the restaurants. Grimy floors, sticky tables, overflowing trashcans and more can all make you a bit ill when you think about a meal.

It all becomes that much worse when you realize the restaurant is a mess, the kitchen doesn’t look much better and all six of the employees on duty seem to be standing around talking as if they don’t have a single job they could be doing.

In most workplaces, conditions like that would mean that none of those employees would have a job for long anyhow.

Reviews about electricity on Pissed Consumer

Entergy – Lights shut off w/out any notice!!!

Entergy – Shut off the day AFTER I paid my bill!

While paying electricity bills may not be your favorite activity during the month, it’s a necessary evil. After all, we all enjoy being able to turn on the air conditioning on a hot afternoon or even turning on the lights when the sun goes down.

But that electricity costs money and so to keep the lights on you have to pay your bill. Of course, keeping up the deal on your end should mean the company is keeping up their end of the deal, but somehow that’s not always the case.

Mysterious Late Fees

Scraping up money for a high electricity bill can be a challenge. Fortunately, most electricity companies have some flexibility so that you can arrange the payment to suit your paychecks. Generally speaking, as long as you get your bill paid on time or let the company know you’ll be paying a day or two later, you won’t have any interruption in your service.

That should have been true for one mother who had paid her bill. The payment was a few days late, but she paid it in full and wasn’t concerned as she was all caught up – or so she thought.

When you arrived home after a night away, her power was turned off. The company had turned off her power for failing to pay a $3 late charge on her bill. The $3 late charge wasn’t even on her bill – she had no way of knowing it even existed without signing in online.

When she explained this to the manager on the phone, the manager simply cut her off, scolded her and then forced her to pay the reconnection fee.

Disconnection with No Warning

While the mother above knew there was potentially trouble brewing when she paid the bill late, other customers are in the dark – literally – about their due dates. The same electrical company did not send any messages about bills being due or cut off dates before turning off the lights on another customer.

Normally, another mother waits to see notices in her email and mailbox about her power bill. Once the notices come in, she pays the bill promptly and repeats the cycle the next month. But something changed this month.

She never received any notices about a payment being due. She held the money in her account waiting for a notification – even a late notification – but there was no word about her power bill. No word, that is, until the power was turned off completely.

When the customer called, she learned that she had never paid her bill – that bill she was waiting patiently for that simply never came. The worse part about her story is that she had the money for the bill all along. But now that amount isn’t enough – she has to pay a reconnection fee, too.

Furniture reviews on Pissed Consumer

West Elm – Failure to deliver

West Elm – Chairs fell apart

West Elm – 6 months and still missing parts of my order

Everyone loves new furniture. The pretty colors, the clean fabrics – it all adds up to a nice new statement in your home. Or it should. Sometimes furniture orders go wrong, and there seems to be nothing you –or the store – can do about it.

The Phantom Order

You visit the store with the pretty furniture. You find a style you like and you place your order. You walk out of the store confident that the next few weeks will be all it takes for your new sofa or chairs to arrive. After all, that is the delivery date that you were given in the store when you paid for them!

But something goes wrong. The order that you placed seems to have disappeared into thin air, because you certainly don’t see any furniture on week three. Or on week four for that matter. There doesn’t seem to be any furniture arriving at all in the six weeks after your order.

Finally, after the first week of missing furniture you break down and call. The order, as it turns out, is on its way! It was simply delayed because they had to send half of your order to someone else when their order was messed up.

This does not bode well for the future of your own order. The additional weeks of waiting certainly don’t help matters.

The Extra Chair

Finally! Your sofa arrives and it looks pretty good. Or at least it would if all of the pieces were actually intact. Instead of a full sofa with nice cushions, you have most of a sofa and a chair. A chair? You didn’t order a chair.

Bad luck indeed.

You send the chair back with the delivery guys (fully understanding now how your own order can be botched so badly). Along with the chairs you send back the tufted corner cushions that were delivered for your plain front sofa. No tufts. Just plain.

Getting the Runaround

After sending the cushions back you call customer service to follow up. They promise to refund the cushions to your account, which is nice, and then tell you how to order some new plain ones. Apparently you can’t do a return and a new purchase in the same phone call.

You call and place the order for the new plain cushions and sit back to wait. While waiting you browse your credit card statement and realize the refund was never sent, so you call back for that. Then your cushions arrive! But they are tufted. So you send them back again and repeat the process.

In fact, you repeat the process three more times and never actually wind up with the right cushions. Now you have a couch that is missing cushions in the middle of your living room. How attractive.

Breaking the News

Of course, things could be worse. You could have the beautiful new furniture only to discover that you wasted $500. The new chairs you bought simply couldn’t stand up to the test of time. Six months later they are breaking. Not just a little split here or there, but full pieces of wood are falling off of the chairs onto the floor.

This is a case where perhaps the delays and hassles are an omen of things to come. And that’s just not the sort of thing you want in your house anyhow.

Jewelry reviews on Pissed Consumer

Piercing Pagoda – Dreadful experience

Piercing Pagoda – Review about Ear Piercing

Getting your ears pierced should be fun – a bit painful perhaps – but an overall good experience. After all, usually by the time you get your ears pierced, you’ve waiting a bit, perhaps begged a bit, and now it’s time to act. Unfortunately, not all piercing experiences turn out well. There are quite a few, in fact, that teach us lessons about just how badly an ear piercing can go wrong.

Prepare for Disaster

When you choose to pierce your little one’s ears, you need to prepare for the possibility that something can go wrong. Little ones are not always interested in ear piercing, especially if they are young enough to not understand what is happening.

Expect tears and pain for your young ones. Granted, the pain will fade quickly, but it’s impossible to pierce anyone’s ears without any pain at all. Granted, even if you are prepared for some hysterics, steel yourself that something even worse might happen. The piercing gun might stick, for example. The lady running the gun might decide to pry it off your baby’s ear with a set of pliers.

When something like that happens, it’s hard to know what to do, but the best solution would be the one that protects your little one.

Follow Through on Set-Up

If you know your child can’t sit still very well, ask the piercer to get everything she needs out and ready first. Check the tray to be sure there are two earrings. If you catch a piercer unprepared, you might wind up holding a screaming child while the booth owner searches for a matching earring for the second ear. Worse, you might be like one mother and realize that her daughter was actually wearing two different earrings – the sort that must stay in her ears for six weeks.

Maintain Sanitization

Don’t let anyone near your ears without gloves and proper sanitizing. This is a plea to never allow a friend to pierce your ears, and don’t let the professionals even touch your ears to check the piercing without wearing gloves to prevent infection.

Fingers are dirty things, and your ears aren’t easily scrubbed for germs. Having open wounds in your ears means the risk of infection is high. Anticipate this by buying plenty of gloves yourself and keeping cleaning agents at hand to be sure your new piercings stay clean, healthy and attractive.

Hotel Reviews on Pissed Consumer

Holiday Inn – Stranger given my room key, saw me nude – a sexual violation of my body -mgmt. and staff lied about comping my stays & room service, charged me over $1200 corporate is still NOT fixing this horror +

Holiday Inn Birmingham Snowhill has BEDBUG

Staying in a hotel should be a fun experience. It’s a chance to get out of the house, to relax and to let someone else do the cleaning. You may even order room service just to round out the overnight experience.

But what should be a fun time often becomes a stressful one. It’s hard to sleep in a bed that’s not your own, and there are potentially lots of things that may go wrong. In fact, the potential problems can absolutely spoil your trip – and possibly any trips to come.

The Wrong Room

The locks on hotel doors are there to give you privacy and to keep you safe. Your keycard is your way in, and unless you’re housekeeping, nobody else should have access to your room. You can imagine the horror then for one woman who checked into her room, undressed and started to walk toward the shower. Suddenly her door opens and a strange man – who was given the key to her room by the front desk – walks in.

It’s embarrassing enough to be caught in an awkward situation, but when a stranger takes some time to stare at you in your own hotel room, it’s horrifying. The man did apologize and back out (after a good, long look), but when the lady approached the front desk about the experience, they were not at all interested in helping her out. The hotel staff didn’t seem to think the situation was a big deal.

They gave in and offered her a new room. But when she went to open that room, there was another strange man right inside the door! Needless to say she was on her third room by the end of the evening and hyperventilating as well.

Bedbugs

We count on a few things when we check into a hotel. We count on the sheets being clean and the bathroom being scrubbed. But what do you do when the hotel you’re staying in isn’t quite as clean as you would like?

One man stayed in a hotel and woke up with an inch. When he looked at his arms they were covered in welts. He had been bitten by bedbugs. In fact, when housekeeping was changing the sheets at his request, the bedbugs were visible on the bed itself.

Disgusted he contacted the hotel staff who agreed reluctantly to put him in a cab to a nearby doctor to be inspected, but the amount of support the hotel staff gave the man was pretty puny. Worse, he was visiting from a different country and wasn’t able to deal as effectively with the situation as possible.

All he got for his trouble was a refund of $100, a disgusting story and absolutely no desire to stay in that particular hotel again.

Furniture reviews on Pissed Consumer

LaZBoy – DON’T BUY EXTENDED FROM LAZY BOY ITS A SCAM

LaZBoy 5 year warranty

LaZBoy – Still waiting for items and damaged furniture to be fixed

Buying new furniture should be fun and exciting. It shouldn’t be a hassle or an experience that leaves you bitter and regretful – but so often it does.

When you buy new recliners, chairs and sofas, you usually have a choice of store locations. There are many places that sell sofas, so you would think that a specialty store, one that offers custom fabric selection and a solid brand name, would be a safe bet.

Unfortunately, it seems that there are no safe bets in the world of recliners.

Pushy Salespeople

In a commission-based world, you’re going to run into pushy salespeople. It’s just a fact of life, and like it or not you may have to work with someone you don’t like to get the job done. But there is a big difference between being pushy and being rude or disrespectful.

The same salesperson who harassed you while choosing fabric colors should follow through when you promises to “call you the second your furniture arrives in the store!” She should also be helpful when that same furniture arrives damaged rather than begging off for her vacation and ignoring your needs the minute the money changes hands. Even if it’s just the work of a single individual that has you down, there are plenty more hassles when it comes to furniture.

Extended Warranties

With the sheer number of warranties that are available on products today, you’d think that there would be some benefit to actually paying for one. But increasingly it seems like extended warranties are simply a way to get a bit more of your money.

When you buy an extended warranty from a furniture company, you might think that you’re getting that name brand reputation for the next five years should something go wrong. WRONG! It seems you’re not getting name brand service. Instead you’re getting “security” from a virtually unknown company who probably doesn’t care a bit about your furniture- just the payment.

You can test just how much the companies care about your experience when you call up to use your extended warranty. Your sofa arrives damaged or your chair’s tufting winds up un-tufted. You’re probably relieved to have the security of the extended warranty on your side.

But you’re in for a rude awakening. Call up the company and you find out that warranty only covers certain things. It most certainly does not cover the cost of the actual visit. You are suddenly paying over $100 just for someone to come out and look at your problem. Should the repair person actually stay longer than an hour to make repairs, you’ll be out another $109.

When you stop to consider what you paid for the sofa, you have best hope that the repairs don’t take more than eight hours – otherwise you would have been far better off simply buying a new sofa and washing your hands of the warranty in the first place.

Entertainment reviews on Pissed Consumer

Disneyland Employee Bullied My Autistic Daughter

Disneyland – Where was Mickey Mouse?????

Disneyland – Disappointing Trip

Of all the vacation spots in the world, none hold a candle to the family theme parks that are designed to be truly magical. These parks include some of the most famous characters in the world, and families with young children especially can enjoy the fun environment without worrying about common issues that can spring up on other vacations.

You pay a bit more, but the experience is truly magical.

Except when it isn’t.

The Perfect Escape

Children with disabilities have a hard time finding a place to feel comfortable when traveling. Fortunately, many these parks are designed to accommodate children and their families with any number of special needs.

The rides range from gentle to more intense, and the staff members are understanding and well trained in the needs of all visitors. This should make the theme park a perfect place for all families, especially those who have a harder time in a less understanding environment.

This level of insulation is what makes it especially hard when things don’t go as planned. It only takes a small issue to ruin an entire vacation unfortunately.

Disrespect and Disregard

When a staff member at a theme park waves a hand in your face and calls out rudely to get you attention, it’s shocking. This is almost the opposite of how these individuals have been trained and it’s inappropriate. When the staff member waves his hand and calls out rudely to your daughter with disabilities, it’s outrageously unacceptable.

Worse, when you call to make an official complaint about the incident, you’re rushed off the phone and the incident is brushed aside as if it doesn’t matter at all.

It’s not always blatant rudeness that can cause problems. Sometimes it’s disregard for the basics. You come to the theme park to see the important characters and ride the rides suitable for your child with disabilities. Unfortunately, the line for the ride is hours long. Hours of waiting for a five minute ride is simply too much!

Worse, when you go to visit the main character of the park, you realize that you’re going to have to stand in two hours of lines just to have a chance to take a picture – that’s assuming you get there at the right time to do your waiting!

Skipping the Drama

If the rude employees were a problem across all of the major theme parks, you could blame the company. But it seems that the main problems are at a single theme park. That makes the problem frustrating, but not totally unavoidable.

Until the most magical place on earth becomes magical again – skip California. Head to Florida instead.

Make up reviews on Pissed Consumer

Julep is a Scam.

Julep – What a poorly run business….scam???.

Julep – How didn’t you know you were signing up for a subscription?

As there are in so many things, two categories exist in the world of online make up deals – the actual deals, and the messes you quickly realize you want no part of. Unfortunately, sometimes you have to actually go into a deal blind before you determine exactly what it is you’re dealing with.

Free Promotional Make Up

The free promotion is a deal as old as the hills. Companies offer you a bit of a free something and in return you become a loyal customer buying more items down the road. The modern way of doing the free promotion has a rather unpleasant twist, however.

Rather than offering a free sample and hoping customer will come back around down the road, the companies instead simply record the customer’s credit card information – usually given for shipping costs – and then charge them for more products in a week or month. Granted, there is nothing especially illegal about this so long as the company is making the terms very clear, but sometimes “very clear” is rather murky.

Dumb Customers?

There is quite a bit of finger pointing going on regarding online make up offers. One side of things contends that the companies that offer a free gift and follow up with $25 monthly charges are a scam that they didn’t willingly sign up for. The other side claims the people who signed up and didn’t notice the free promotional offer was tied to additional purchases are, frankly, idiots.

“How can you not see the subscription?” “You have to be blind to not know this is a ‘promotional’ offer!”

Strong words that are hard to argue with…unless you’re really involved in a scam.

Going In Blind

One customer disagreed with the name calling and accusations. One PissedConsumer user made a decision to sign up with an online make up company. She knew there was a subscription, but she was shocked to learn that she was going to be charged $25 per month. The subscription may be clear, but the full price of that subscription, she argues, was anything but.

Most other make up companies arrange for products at around $10 per month. Horrified at what she’d done she tried to cancel the subscription by calling customer service. Others who tried the same thing when they realized they were setup on a rebill for products didn’t have much luck making contact.

Apparently when you call to speak to a representative, the phone lines are so backed up you’re forced to leave a message. Not surprisingly nobody calls you back after you do. Fortunately, at least a few irate customers found a workaround.

They called in for technical service support and were able to cancel their subscription that way. Others are presumably still battling the tricks and stumbles the company seems to be deliberately putting in the way.

Unfortunately the lesson here isn’t clear. You can read the fine print and go in wary, but you truly never know how something like this will work until you’re committed. By then it can be a serious challenge to get out again.

Shopping reviews on Pissed Consumer

Joann Fabric – Awful customer service in Monroeville PA

Joann Fabric – Teacher Has Horrible Experience at Jo-Ann Fabrics

Joann Fabric – Sick of these customers that refuse to use their brains, if they even have one at all.

Craft stores are supposed to be fun places where you can buy all of the fabric and interesting tidbits for your projects. They aren’t supposed to be the sort of place that gives you a raging headache and leaves you frustrated with your experience. Unfortunately, craft stores are retail centers and that means your experience is often subjected to the whims of the people you’re working with – the employees.

Great Customers Service

It’s always refreshing to know that there are great employees out there. These are the employees who enjoy their jobs and who have patience when customers need a bit of extra attention or help. But it seems the excellent employees exist at only a handful of craft store locations – the rest can be a huge damper on the good experience the store really should be.

Rotten Experiences in Crafts

There are a few things you know to expect in a craft store. The first is that there are usually more items than the average employee can remember. The second is that it might take a while to get your fabric cut – that’s just standard wait time. But some things you can and should expect from employees.

• You should expect a fabric store employee to know what the different types of fabric are. When you ask for helping finding a particular type of fabric, the employee should be able to lead you directly to it without any fuss or muss.

• You should also expect that when the employee has trouble remembering what the different types of fabric are, she would be apologetic and find out as quickly as possible.

• You should expect the store employee to handle herself with professionalism and not run directly to a manager to complain about how you wondered out loud if she had training in fabrics after she demonstrated her ignorance of particular fabrics. Indeed, if she is going to complain, the employee would do well to not complain one aisle over from where you are standing – ensuring that you hear every word.

• You should expect that when you show a coupon to the manager and ask if it is valid, that the same coupon is indeed valid when you arrive at the checkout line. It seems a bit ridiculous to refuse to honor a coupon that was approved fifteen minutes beforehand.

• You should also expect that a teacher discount program wouldn’t require a file folder of paperwork to renew. A teacher’s identification badge for the current school year would normally suffice, but unfortunately not for every craft store employee.

• You should expect that when the customer service for the craft store chain tells you to expect a phone call about a recent experience, you will actually get a phone call!

• Finally, you would expect that someone who is trained in customer experience and works in a craft store would avoid making a scene online about the customers she is paid to work with. When an employee goes online to complain and rant about customers, perhaps it’s simply a sign that she doesn’t need to be working with people. Ever.